Service quality delivery in a cross-national context
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DOI: 10.1016/j.ibusrev.2018.03.002
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- Wen-Kuo Chen & Venkateswarlu Nalluri & Man-Li Lin & Ching-Torng Lin, 2021. "Identifying Decisive Socio-Political Sustainability Barriers in the Supply Chain of Banking Sector in India: Causality Analysis Using ISM and MICMAC," Mathematics, MDPI, vol. 9(3), pages 1-23, January.
- Joanna Hawlena, 2020. "Effectiveness of Intersectoral Competition in Shaping the Transport Market," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 1), pages 323-334.
- Joanna Hawlena & Anna Mazurek-Kusiak & Agata Kobyłka, 2019. "Main Determinants of Shaping the Quality of Air Transport Services," European Research Studies Journal, European Research Studies Journal, vol. 0(3), pages 168-185.
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Keywords
Service culture; International comparison; Expectancy-disconfirmation theory; Service quality delivery;All these keywords.
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