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Internal market orientation: Construct and consequences

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  • Lings, Ian N.

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  • Lings, Ian N., 2004. "Internal market orientation: Construct and consequences," Journal of Business Research, Elsevier, vol. 57(4), pages 405-413, April.
    • Handle: RePEc:eee:jbrese:v:57:y:2004:i:4:p:405-413
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    References listed on IDEAS

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    1. Vandermerwe, Sandra & Gilbert, Douglas, 1989. "Making internal services market driven," Business Horizons, Elsevier, vol. 32(6), pages 83-89.
    2. Hartline, Michael D. & Jones, Keith C., 1996. "Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions," Journal of Business Research, Elsevier, vol. 35(3), pages 207-215, March.
    3. George, William R., 1990. "Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level," Journal of Business Research, Elsevier, vol. 20(1), pages 63-70, January.
    4. Sasser, W. Earl & Arbeit, Stephen P., 1976. "Selling jobs in the service sector," Business Horizons, Elsevier, vol. 19(3), pages 61-65, June.
    5. Greenley, Gordon E. & Foxall, Gordon R., 1996. "Consumer and nonconsumer stakeholder orientation in U.K. companies," Journal of Business Research, Elsevier, vol. 35(2), pages 105-116, February.
    6. Otley, Dt, 1978. "Budget Use And Managerial Performance," Journal of Accounting Research, Wiley Blackwell, vol. 16(1), pages 122-149.
    7. Roger F. Brooks & Ian N Lings & MARTINA A BOTSCHEN, 1999. "Internal Marketing and Customer Driven Wavefronts," The Service Industries Journal, Taylor & Francis Journals, vol. 19(4), pages 49-67, October.
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