IDEAS home Printed from https://ideas.repec.org/a/ers/journl/vxxviy2023i2p85-105.html
   My bibliography  Save this article

The Turnover Intention οf Supply Chain Managers Because οf Burnout: Reality οr Abstraction?

Author

Listed:
  • Justyna Dobroszek
  • Przemyslaw Kabalski
  • Aleksandra Baszczynska

Abstract

Purpose: The article aims to identify antecedents of burnout of supply chain (SC) managers and to examine if it relates to their turnover intention. We also discuss the potential influence of burnout of SC managers on job performance. Design/Methodology/Approach: First qualitative study (interviews) was conducted to identify factors which could be linked to stress and burnout of SC managers. Then a quantitative study (based on a questionnaire survey) was conducted to measure the relationship between those factors and burnout. Findings: The burnout of SC managers was related to effort-reward imbalance, work-family conflict, and, to a lesser extent, stressful customer behaviour. No relationship was found between burnout and organisationally climate. The burnout of SC managers led to turnover intention. The indirect consequence of burnout was cognitive impairment, which is reflected in management problems, including problem-solving and decision-making. Practical implication: Knowledge of what antecedents cause burnout in SC managers makes it possible to prevent burnout by influencing these factors by employees and the organisations that employ them. Originality/Value: The study provides new knowledge about the antecedents of burnout of SC managers. It proves that it is related to turnover. It also proposes a new approach to measuring burnout in SC managers, the Burnout Assessment Tool.

Suggested Citation

  • Justyna Dobroszek & Przemyslaw Kabalski & Aleksandra Baszczynska, 2023. "The Turnover Intention οf Supply Chain Managers Because οf Burnout: Reality οr Abstraction?," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 85-105.
    • Handle: RePEc:ers:journl:v:xxvi:y:2023:i:2:p:85-105
    as

    Download full text from publisher

    File URL: https://ersj.eu/journal/3140/download
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Katarzyna Czainska, 2020. "Competencies of Managers of Deep Organizational Changes," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 3), pages 466-485.
    2. Md. Shah Newaz & Mina Hemmati & Muhammad Khalilur Rahman & Suhaiza Zailani, 2020. "Do employees' attributes and capabilities matter the intention to become a supply chain manager? Structural model analysis," Journal of Advances in Management Research, Emerald Group Publishing Limited, vol. 17(4), pages 505-523, May.
    3. Georgios Theriou & Dimitrios Chatzoudes & Cesar Augusto Diaz Moya, 2020. "The Effect of Ethical Leadership and Leadership Effectiveness on Employee’s Turnover Intention in SMEs: The Mediating Role of Work Engagement," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 947-963.
    4. Jan Wynen & Wouter Van Dooren & Jan Mattijs & Carl Deschamps, 2019. "Linking turnover to organizational performance: the role of process conformance," Public Management Review, Taylor & Francis Journals, vol. 21(5), pages 669-685, May.
    5. Md. Shah Newaz & Mina Hemmati & Muhammad Khalilur Rahman & Suhaiza Zailani, 2020. "Do employees' attributes and capabilities matter the intention to become a supply chain manager? Structural model analysis," Journal of Advances in Management Research, Emerald Group Publishing Limited, vol. 17(4), pages 505-523, May.
    6. Wilmar B. Schaufeli & Steffie Desart & Hans De Witte, 2020. "Burnout Assessment Tool (BAT)—Development, Validity, and Reliability," IJERPH, MDPI, vol. 17(24), pages 1-21, December.
    7. Judyta Kabus & Ireneusz Miciula & Luiza Piersiala, 2020. "Risk in Supply Chain Management," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 467-480.
    8. Muhammad Idrees Asghar & Haris Aslam & Amer Saeed, 2021. "Linking supply chain professional's competencies to resilience in a turbulent world," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 72(5), pages 1304-1320, November.
    9. Wynen, Jan & Van Dooren, Wouter & Mattijs, Jan & Deschamps, Carl, 2019. "Linking turnover to organizational performance : The role of process conformance," Other publications TiSEM ab3fe85e-a4a2-4e2a-8058-8, Tilburg University, School of Economics and Management.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ingo Kregel & Bettina Distel & André Coners, 2022. "Business Process Management Culture in Public Administration and Its Determinants," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(2), pages 201-221, April.
    2. Ying Xu & Diao Jie & Hongyu Wu & Xiaolu Shi & Daniel Badulescu & Sher Akbar & Alina Badulescu, 2022. "Reducing Employee Turnover Intentions in Tourism and Hospitality Sector: The Mediating Effect of Quality of Work Life and Intrinsic Motivation," IJERPH, MDPI, vol. 19(18), pages 1-18, September.
    3. Tay Chze Chow & Suhaiza Zailani & Muhammad Khalilur Rahman & Zhang Qiannan & Miraj Ahmed Bhuiyan & Ataul Karim Patwary, 2021. "Impact of sustainable project management on project plan and project success of the manufacturing firm: Structural model assessment," PLOS ONE, Public Library of Science, vol. 16(11), pages 1-16, November.
    4. Abdelrahim Ate & Samar Zaineldeen & Sara M. Awaad, 2024. "The Factors that Influence the Turnover Intentions in Developing Countries," The Indian Journal of Labour Economics, Springer;The Indian Society of Labour Economics (ISLE), vol. 67(2), pages 407-442, June.
    5. Yikilmaz, İbrahim & Sürücü, Lütfi & Güleryüz, İlkay, 2023. "Workload, Life Satisfaction and Intention to Leave in Hotel Businesses," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 11(2), pages 1395-1415.
    6. Petruščáková Mária, 2023. "A Current View of the Causes of the Increase in Turnover in the Field of Tourism," Czech Journal of Tourism, Sciendo, vol. 12(1-2), pages 35-49, December.
    7. Akiomi Inoue & Hisashi Eguchi & Yuko Kachi & Sarven S. McLinton & Maureen F. Dollard & Akizumi Tsutsumi, 2021. "Reliability and Validity of the Japanese Version of the 12-Item Psychosocial Safety Climate Scale (PSC-12J)," IJERPH, MDPI, vol. 18(24), pages 1-14, December.
    8. Shu Da & Silje Fossum Fladmark & Irina Wara & Marit Christensen & Siw Tone Innstrand, 2022. "To Change or Not to Change: A Study of Workplace Change during the COVID-19 Pandemic," IJERPH, MDPI, vol. 19(4), pages 1-15, February.
    9. Dorota Balcerzyk, 2021. "The Role of a Leader in Contemporary Organizations," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 226-240.
    10. Jaana-Piia Mäkiniemi & Atte Oksanen & Anne Mäkikangas, 2021. "Loneliness and Well-Being during the COVID-19 Pandemic: The Moderating Roles of Personal, Social and Organizational Resources on Perceived Stress and Exhaustion among Finnish University Employees," IJERPH, MDPI, vol. 18(13), pages 1-15, July.
    11. Andrea M. Vinueza-Solórzano & Cecilia Alexandra Portalanza-Chavarría & Clarissa P. P. de Freitas & Wilmar B. Schaufeli & Hans De Witte & Claudio S. Hutz & Ana Claudia Souza Vazquez, 2021. "The Ecuadorian Version of the Burnout Assessment Tool (BAT): Adaptation and Validation," IJERPH, MDPI, vol. 18(13), pages 1-15, July.
    12. Leon T. de Beer, 2021. "Is There Utility in Specifying Professional Efficacy as an Outcome of Burnout in the Employee Health Impairment Process," IJERPH, MDPI, vol. 18(12), pages 1-9, June.
    13. Katarzyna Tomaszek & Agnieszka Muchacka-Cymerman, 2021. "Be Aware of Burnout! The Role of Changes in Academic Burnout in Problematic Facebook Usage among University Students," IJERPH, MDPI, vol. 18(15), pages 1-16, July.
    14. Lech A. Bukowski & Pawel Sobczak, 2021. "Creating Reliable and Resilient Logistics Organizations for Unpredictable Conditions and Unexpected Future," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 4), pages 143-161.
    15. Anne Domurath & Simon Taggar & Holger Patzelt, 2023. "A contingency model of employees’ turnover intent in young ventures," Small Business Economics, Springer, vol. 60(3), pages 901-927, March.
    16. Fabienne Aust & Theresa Beneke & Corinna Peifer & Magdalena Wekenborg, 2022. "The Relationship between Flow Experience and Burnout Symptoms: A Systematic Review," IJERPH, MDPI, vol. 19(7), pages 1-30, March.
    17. Sonia Nawrocka & Hans De Witte & Margherita Brondino & Margherita Pasini, 2021. "On the Reciprocal Relationship between Quantitative and Qualitative Job Insecurity and Outcomes. Testing a Cross-Lagged Longitudinal Mediation Model," IJERPH, MDPI, vol. 18(12), pages 1-28, June.
    18. Chiara Consiglio & Greta Mazzetti & Wilmar B. Schaufeli, 2021. "Psychometric Properties of the Italian Version of the Burnout Assessment Tool (BAT)," IJERPH, MDPI, vol. 18(18), pages 1-21, September.
    19. Céline Leclercq & Lutgart Braeckman & Pierre Firket & Audrey Babic & Isabelle Hansez, 2021. "Interest of a Joint Use of Two Diagnostic Tools of Burnout: Comparison between the Oldenburg Burnout Inventory and the Early Detection Tool of Burnout Completed by Physicians," IJERPH, MDPI, vol. 18(19), pages 1-19, October.
    20. Agathe Nguyen Huynh & Christine Besse & Zakia Mediouni & Emna El May & Yara Shoman & Isabelle Hansez & Irina Guseva Canu, 2021. "Diagnostic Performances of an Occupational Burnout Detection Method Designed for Healthcare Professionals," IJERPH, MDPI, vol. 18(23), pages 1-10, November.

    More about this item

    Keywords

    Supply chain manager; burnout; turnover intention; Burnout Assessment Tool (BAT); effort-reward imbalance; role conflict; stressful customer behaviour; cognitive impairment.;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M5 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics
    • I1 - Health, Education, and Welfare - - Health
    • I3 - Health, Education, and Welfare - - Welfare, Well-Being, and Poverty

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ers:journl:v:xxvi:y:2023:i:2:p:85-105. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Marios Agiomavritis (email available below). General contact details of provider: https://ersj.eu/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.