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The Turnover Intention οf Supply Chain Managers Because οf Burnout: Reality οr Abstraction?

Author

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  • Justyna Dobroszek
  • Przemyslaw Kabalski
  • Aleksandra Baszczynska

Abstract

Purpose: The article aims to identify antecedents of burnout of supply chain (SC) managers and to examine if it relates to their turnover intention. We also discuss the potential influence of burnout of SC managers on job performance. Design/Methodology/Approach: First qualitative study (interviews) was conducted to identify factors which could be linked to stress and burnout of SC managers. Then a quantitative study (based on a questionnaire survey) was conducted to measure the relationship between those factors and burnout. Findings: The burnout of SC managers was related to effort-reward imbalance, work-family conflict, and, to a lesser extent, stressful customer behaviour. No relationship was found between burnout and organisationally climate. The burnout of SC managers led to turnover intention. The indirect consequence of burnout was cognitive impairment, which is reflected in management problems, including problem-solving and decision-making. Practical implication: Knowledge of what antecedents cause burnout in SC managers makes it possible to prevent burnout by influencing these factors by employees and the organisations that employ them. Originality/Value: The study provides new knowledge about the antecedents of burnout of SC managers. It proves that it is related to turnover. It also proposes a new approach to measuring burnout in SC managers, the Burnout Assessment Tool.

Suggested Citation

  • Justyna Dobroszek & Przemyslaw Kabalski & Aleksandra Baszczynska, 2023. "The Turnover Intention οf Supply Chain Managers Because οf Burnout: Reality οr Abstraction?," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 85-105.
    • Handle: RePEc:ers:journl:v:xxvi:y:2023:i:2:p:85-105
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    References listed on IDEAS

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    1. Katarzyna Czainska, 2020. "Competencies of Managers of Deep Organizational Changes," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 3), pages 466-485.
    2. Md. Shah Newaz & Mina Hemmati & Muhammad Khalilur Rahman & Suhaiza Zailani, 2020. "Do employees' attributes and capabilities matter the intention to become a supply chain manager? Structural model analysis," Journal of Advances in Management Research, Emerald Group Publishing Limited, vol. 17(4), pages 505-523, May.
    3. Georgios Theriou & Dimitrios Chatzoudes & Cesar Augusto Diaz Moya, 2020. "The Effect of Ethical Leadership and Leadership Effectiveness on Employee’s Turnover Intention in SMEs: The Mediating Role of Work Engagement," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 947-963.
    4. Muhammad Idrees Asghar & Haris Aslam & Amer Saeed, 2021. "Linking supply chain professional's competencies to resilience in a turbulent world," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 72(5), pages 1304-1320, November.
    5. Jan Wynen & Wouter Van Dooren & Jan Mattijs & Carl Deschamps, 2019. "Linking turnover to organizational performance: the role of process conformance," Public Management Review, Taylor & Francis Journals, vol. 21(5), pages 669-685, May.
    6. Md. Shah Newaz & Mina Hemmati & Muhammad Khalilur Rahman & Suhaiza Zailani, 2020. "Do employees' attributes and capabilities matter the intention to become a supply chain manager? Structural model analysis," Journal of Advances in Management Research, Emerald Group Publishing Limited, vol. 17(4), pages 505-523, May.
    7. Wilmar B. Schaufeli & Steffie Desart & Hans De Witte, 2020. "Burnout Assessment Tool (BAT)—Development, Validity, and Reliability," IJERPH, MDPI, vol. 17(24), pages 1-21, December.
    8. Judyta Kabus & Ireneusz Miciula & Luiza Piersiala, 2020. "Risk in Supply Chain Management," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 467-480.
    9. Wynen, Jan & Van Dooren, Wouter & Mattijs, Jan & Deschamps, Carl, 2019. "Linking turnover to organizational performance : The role of process conformance," Other publications TiSEM ab3fe85e-a4a2-4e2a-8058-8, Tilburg University, School of Economics and Management.
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    More about this item

    Keywords

    Supply chain manager; burnout; turnover intention; Burnout Assessment Tool (BAT); effort-reward imbalance; role conflict; stressful customer behaviour; cognitive impairment.;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M5 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics
    • I1 - Health, Education, and Welfare - - Health
    • I3 - Health, Education, and Welfare - - Welfare, Well-Being, and Poverty

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