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A Current View of the Causes of the Increase in Turnover in the Field of Tourism

Author

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  • Petruščáková Mária

    (University of Economics and Management in Bratislava, Bratislava, Slovak Republic)

Abstract

During the last three years, significant changes have occurred on the labour market. We focused our research on the development and current state of turnover in tourism, which over the past three years have gone through perhaps the most turbulent period in their existence - the period of restrictive measures to prevent the spread of the Covid-19 disease. The purpose of the research was to focus mainly on the hypothesis there is increasing tendency of turnover in this industry and on the hypothesis, that the priority in the reasons for turnover has changed. We analysed reasons according to employees with intention to point out on their quantification and qualitative definition and comparison with the current development. We chose a structured questionnaire as the research method, which we submitted to employees in the hotel industry who had terminated their employment in the touristic industry in 2022 – 2023 in the Slovak Republic. We expanded on the questionnaire method with a semi-structured and a free interview with managers of operations in the tourism industry. Obtained results are processed into statistical outputs and analysis focused on the reasons with the highest share of employee terminations. We compared our conclusions with previous published statistical findings and also specified some new conclusions that follow the current socio-economic situation. It can help management in tourism eliminate some working conditions that lead to increased employee turnover.

Suggested Citation

  • Petruščáková Mária, 2023. "A Current View of the Causes of the Increase in Turnover in the Field of Tourism," Czech Journal of Tourism, Sciendo, vol. 12(1-2), pages 35-49, December.
    • Handle: RePEc:vrs:cjotou:v:12:y:2023:i:1-2:p:35-49:n:3
    DOI: 10.2478/cjot-2023-0003
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    References listed on IDEAS

    as
    1. Jan Wynen & Wouter Van Dooren & Jan Mattijs & Carl Deschamps, 2019. "Linking turnover to organizational performance: the role of process conformance," Public Management Review, Taylor & Francis Journals, vol. 21(5), pages 669-685, May.
    2. Wynen, Jan & Van Dooren, Wouter & Mattijs, Jan & Deschamps, Carl, 2019. "Linking turnover to organizational performance : The role of process conformance," Other publications TiSEM ab3fe85e-a4a2-4e2a-8058-8, Tilburg University, School of Economics and Management.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    turnover; employees; tourism; causes;
    All these keywords.

    JEL classification:

    • J63 - Labor and Demographic Economics - - Mobility, Unemployment, Vacancies, and Immigrant Workers - - - Turnover; Vacancies; Layoffs
    • J53 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - Labor-Management Relations; Industrial Jurisprudence

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