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Linking turnover to organizational performance: the role of process conformance

Author

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  • Jan Wynen
  • Wouter Van Dooren
  • Jan Mattijs
  • Carl Deschamps

Abstract

Despite substantial evidence for the negative effect of turnover on performance, several studies also note offsetting positive effects hereby recognizing an optimal rate of turnover. These mixed results stress the need to examine under which conditions turnover is more harmful or beneficial to the organization. Using panel data from 30 divisions of the same agency, this study examines the impact of process conformance – the extent to which there are prescribed standards and rules related to the task. Results support a non-linear, inverted U-shaped relationship for those tasks with a high process conformance.

Suggested Citation

  • Jan Wynen & Wouter Van Dooren & Jan Mattijs & Carl Deschamps, 2019. "Linking turnover to organizational performance: the role of process conformance," Public Management Review, Taylor & Francis Journals, vol. 21(5), pages 669-685, May.
    • Handle: RePEc:taf:rpxmxx:v:21:y:2019:i:5:p:669-685
    DOI: 10.1080/14719037.2018.1503704
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    Cited by:

    1. Yikilmaz, İbrahim & Sürücü, Lütfi & Güleryüz, İlkay, 2023. "Workload, Life Satisfaction and Intention to Leave in Hotel Businesses," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 11(2), pages 1395-1415.
    2. Ying Xu & Diao Jie & Hongyu Wu & Xiaolu Shi & Daniel Badulescu & Sher Akbar & Alina Badulescu, 2022. "Reducing Employee Turnover Intentions in Tourism and Hospitality Sector: The Mediating Effect of Quality of Work Life and Intrinsic Motivation," IJERPH, MDPI, vol. 19(18), pages 1-18, September.
    3. Petruščáková Mária, 2023. "A Current View of the Causes of the Increase in Turnover in the Field of Tourism," Czech Journal of Tourism, Sciendo, vol. 12(1-2), pages 35-49, December.
    4. Abdelrahim Ate & Samar Zaineldeen & Sara M. Awaad, 2024. "The Factors that Influence the Turnover Intentions in Developing Countries," The Indian Journal of Labour Economics, Springer;The Indian Society of Labour Economics (ISLE), vol. 67(2), pages 407-442, June.
    5. Ingo Kregel & Bettina Distel & André Coners, 2022. "Business Process Management Culture in Public Administration and Its Determinants," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(2), pages 201-221, April.
    6. Justyna Dobroszek & Przemyslaw Kabalski & Aleksandra Baszczynska, 2023. "The Turnover Intention οf Supply Chain Managers Because οf Burnout: Reality οr Abstraction?," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 85-105.

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