The Role and Use of ICT in Agile Organizations

Purpose: The article aims to explore the role and application of ICT (Information and Communication Technologies) in agile organizations. Additionally, it analyzes the impact of ICT technology on the efficiency and functioning of various departments in these organizations. Design/Methodology/Approach: The research was conducted in 2023 using a survey method aimed at assessing the role and areas of application of ICT in agile organizations. Data analysis included statistical methods to interpret survey results and identify key trends and patterns. Findings: The results indicate that ICT is considered indispensable in the workplace, significantly improving task completion, work efficiency and operational speed. The research shows diverse uses of ICT in various organizational departments, with the highest use in sales and services. Practical Implications: The study suggests that agile organizations should prioritize ICT investments to improve operational efficiency and adaptability. Specific recommendations include the use of advanced analytical tools in marketing and finance, automation in logistics, and e-learning platforms for employee development. Originality/Value: This study contributes to the understanding of the key role of ICT in enhancing organizational agility. It provides valuable insight into how different departments in agile organizations use ICT to remain competitive and respond to dynamic changes in the business environment.