IDEAS home Printed from https://ideas.repec.org/a/ers/journl/vxxivy2021i4bp713-722.html
   My bibliography  Save this article

Determinants of Employee Loyalty from the Perspective of Employees of Socially Responsible Organizations

Author

Listed:
  • Ewa Mazur-Wierzbicka

Abstract

Purpose: This article aims to identify factors or reasons that determine employees’ loyal attitudes towards employers in Polish socially responsible organisations while taking into account generational affiliation. Design/Methodology/Approach: The research was conducted on a sample of 791 respondents by means of a diagnostic proprietary CAWI questionnaire between August and November 2020. Basic statistical measures were used in the study. Findings: Employees’ loyal attitudes towards employers are mostly determined by the perspective of higher remuneration in the future, organizational justice and prestige and bonds between employees. The analysis carried out herein proves that these factors do not depend on generational affiliation. Practical Implications Organizations (in particular those that implement a corporate social responsibility strategy) may use conclusions from this paper in the development of loyalty programmes for their employees. Originality/Value: The paper fills a gap in research on employee loyalty approached from the perspective of generational diversity and socially responsible organizations.

Suggested Citation

  • Ewa Mazur-Wierzbicka, 2021. "Determinants of Employee Loyalty from the Perspective of Employees of Socially Responsible Organizations," European Research Studies Journal, European Research Studies Journal, vol. 0(4B), pages 713-722.
  • Handle: RePEc:ers:journl:v:xxiv:y:2021:i:4b:p:713-722
    as

    Download full text from publisher

    File URL: https://ersj.eu/journal/2766/download
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Florina Guadalupe Arredondo Trapero, & Lida Esperanza Villa Castano, & Jose Carlos Vazquez Parra, & Jorge De la Garza Garcia, 2017. "Differences on self-perception of organizational pride and loyalty in Millennial & Generation X, considering gender and seniority variables," Business and Economic Horizons (BEH), Prague Development Center, vol. 13(2), pages 270-286, May.
    2. Heesup Han & Sunghyup S. Hyun, 2019. "Green indoor and outdoor environment as nature‐based solution and its role in increasing customer/employee mental health, well‐being, and loyalty," Business Strategy and the Environment, Wiley Blackwell, vol. 28(4), pages 629-641, May.
    3. Keri Ohlrich, 2015. "Exploring the Impact of CSR on Talent Management with Generation Y," South Asian Journal of Business and Management Cases, , vol. 4(1), pages 111-121, June.
    4. Olivia Guillon & Cécile Cézanne, 2014. "Employee Loyalty and Organizational Performance: A Critical Survey," Post-Print halshs-01340477, HAL.
    5. Trapero, Florina Guadalupe Arredondo & Castano, Lida Esperanza Villa & Parra, Jose Carlos Vazquez & Garcia, Jorge De la Garza, 2017. "Differences on self-perception of organizational pride and loyalty in Millennial & Generation X, considering gender and seniority variables," Business and Economic Horizons (BEH), Prague Development Center (PRADEC), vol. 13(2).
    6. Yee, Rachel W.Y. & Yeung, Andy C.L. & Edwin Cheng, T.C., 2010. "An empirical study of employee loyalty, service quality and firm performance in the service industry," International Journal of Production Economics, Elsevier, vol. 124(1), pages 109-120, March.
    7. Susan Linz & Linda K Good & Michael Busch, 2015. "Promoting worker loyalty: an empirical analysis," International Journal of Manpower, Emerald Group Publishing Limited, vol. 36(2), pages 169-191, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Gabriel Cachón‐Rodríguez & Alicia Blanco‐González & Camilo Prado‐Román & Francisco Diez‐Martin, 2021. "Sustainability actions, employee loyalty, and the awareness: The mediating effect of organization legitimacy," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 42(7), pages 1730-1739, October.
    2. Majid ESMAEILPOUR & Mohammad RANJBAR, 2017. "Investigating The Impact Of Commitment,Satisfaction, And Loyalty Of Employees On Providing Highquality Service To Customer," Romanian Economic Business Review, Romanian-American University, vol. 12(1), pages 82-98, March.
    3. Nidal Fawwaz Al Qudah & Yang Yang & Muhammad Adeel Anjum, 2018. "Transformational Training Programs and Quality Orientation of Employees: Does Employees’ Loyalty Matter?," Sustainability, MDPI, vol. 10(2), pages 1-13, February.
    4. ESMAEILPOUR Majid & RANJBAR Mohammad, 2018. "Investigating The Impact Of Commitment, Satisfaction, And Loyalty Of Employees On Providing High-Quality Service To Customer," Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 13(1), pages 41-57, December.
    5. Francisco Dias & Alexandra Meira Lavaredas & Patrícia Esteves, 2024. "What Is the Value of an Environmental Certification Label in Tourism Industry? Is It Worth the Effort?," Sustainability, MDPI, vol. 16(19), pages 1-19, October.
    6. Mohsin, Asad & Lengler, Jorge & Aguzzoli, Roberta, 2015. "Staff turnover in hotels: Exploring the quadratic and linear relationships," Tourism Management, Elsevier, vol. 51(C), pages 35-48.
    7. Hammad Riaz & Abubakr Saeed, 2020. "Impact of environmental policy on firm's market performance: The case of ISO 14001," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(2), pages 681-693, March.
    8. Nina Pološki Vokić & Tomislav Hernaus, 2015. "The triad of job satisfaction, work engagement and employee loyalty – The interplay among the concepts," EFZG Working Papers Series 1507, Faculty of Economics and Business, University of Zagreb.
    9. Yee, Rachel W.Y. & Guo, Yujuan & Yeung, Andy C.L., 2015. "Being close or being happy? The relative impact of work relationship and job satisfaction on service quality," International Journal of Production Economics, Elsevier, vol. 169(C), pages 391-400.
    10. Osama Khassawneh & Hamzah Elrehail, 2022. "The Effect of Participative Leadership Style on Employees’ Performance: The Contingent Role of Institutional Theory," Administrative Sciences, MDPI, vol. 12(4), pages 1-13, December.
    11. Nadežda Jankelová & Zuzana Skorková & Zuzana Joniaková & Ildikó Némethová, 2021. "A Diverse Organizational Culture and Its Impact on Innovative Work Behavior of Municipal Employees," Sustainability, MDPI, vol. 13(6), pages 1-16, March.
    12. Jianfeng Meng & Majid Murad & Cai Li & Ayesha Bakhtawar & Sheikh Farhan Ashraf, 2022. "Green Lifestyle: A Tie between Green Human Resource Management Practices and Green Organizational Citizenship Behavior," Sustainability, MDPI, vol. 15(1), pages 1-19, December.
    13. Hammad Riaz & Abubakr Saeed & Muhammad Saad Baloch & Nasrullah & Zeeshan Ahmad Khan, 2019. "Valuation of Environmental Management Standard ISO 14001: Evidence from an Emerging Market," JRFM, MDPI, vol. 12(1), pages 1-14, January.
    14. David Anderson & Margrét Vilborg Bjarnadóttir & David Gaddis Ross, 2023. "Bridging the gap: Applying analytics to address gender pay inequity," Production and Operations Management, Production and Operations Management Society, vol. 32(6), pages 1846-1864, June.
    15. Jongsik Yu, 2019. "Verification of the Role of the Experiential Value of Luxury Cruises in Terms of Price Premium," Sustainability, MDPI, vol. 11(11), pages 1-15, June.
    16. MD Mahamudul Hassan & Manimekalai Jambulingam & Elangkovan Narayanan Alagas & Md. Uzir Hossain Uzir & Hussam Al Halbusi, 2023. "Necessities and Ways of Combating Dissatisfactions at Workplaces Against the Job-Hopping Generation Y Employees," Global Business Review, International Management Institute, vol. 24(6), pages 1276-1301, December.
    17. Yee, Rachel W.Y. & Yeung, Andy C.L. & Cheng, T.C.E., 2011. "The service-profit chain: An empirical analysis in high-contact service industries," International Journal of Production Economics, Elsevier, vol. 130(2), pages 236-245, April.
    18. Heesup Han & Antonio Ariza-Montes & Gabriele Giorgi & Soyeun Lee, 2020. "Utilizing Green Design as Workplace Innovation to Relieve Service Employee Stress in the Luxury Hotel Sector," IJERPH, MDPI, vol. 17(12), pages 1-12, June.
    19. Seo, Kwanglim & Moon, Joonho & Lee, Seoki, 2015. "Synergy of corporate social responsibility and service quality for airlines: The moderating role of carrier type," Journal of Air Transport Management, Elsevier, vol. 47(C), pages 126-134.
    20. Yanan Jia & Anshul Garg & Peihua Shi, 2024. "Research on Factors Influencing Hotel Consumers’ Health: A Systematic Review and Ways Forward," Sustainability, MDPI, vol. 16(5), pages 1-17, March.

    More about this item

    Keywords

    Loyalty; employee; generations; corporate social responsibility.;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ers:journl:v:xxiv:y:2021:i:4b:p:713-722. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Marios Agiomavritis (email available below). General contact details of provider: https://ersj.eu/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.