IDEAS home Printed from https://ideas.repec.org/a/eee/transa/v181y2024ics0965856424000120.html
   My bibliography  Save this article

Transport stakeholders’ perceptions of Mobility-as-a-Service: A Q-study of cultural shift proponents, policy advocates and technology supporters

Author

Listed:
  • Nikitas, Alexandros
  • Cotet, Corneliu
  • Vitel, Alexandra-Elena
  • Nikitas, Nikolaos
  • Prato, Carlo

Abstract

Digitalisation along with the emerging realisation that car-centric design and ‘predict and provide’ policies failed in environmental and socio-economic terms, have encouraged the transport industry to revisit sustainable traffic management. Mobility-as-a-Service (MaaS) is a transport intervention, still in its infancy, promising, in theory at least, significant benefits for societies by disengaging travel from automobility via a ‘one-stop digital shop’ offering integrated multimodal transport services. However, these benefits, ranging from improved and more affordable access to transport to less motorised traffic and pollution, largely depend on how stakeholders will choose to adopt, deliver and manage this intervention.

Suggested Citation

  • Nikitas, Alexandros & Cotet, Corneliu & Vitel, Alexandra-Elena & Nikitas, Nikolaos & Prato, Carlo, 2024. "Transport stakeholders’ perceptions of Mobility-as-a-Service: A Q-study of cultural shift proponents, policy advocates and technology supporters," Transportation Research Part A: Policy and Practice, Elsevier, vol. 181(C).
    • Handle: RePEc:eee:transa:v:181:y:2024:i:c:s0965856424000120
    DOI: 10.1016/j.tra.2024.103964
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0965856424000120
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tra.2024.103964?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Mimi Sheller & John Urry, 2000. "The City and the Car," International Journal of Urban and Regional Research, Wiley Blackwell, vol. 24(4), pages 737-757, December.
    2. Esson, James & Gough, Katherine V. & Simon, David & Amankwaa, Ebenezer F. & Ninot, Olivier & Yankson, Paul W.K., 2016. "Livelihoods in motion: Linking transport, mobility and income-generating activities," Journal of Transport Geography, Elsevier, vol. 55(C), pages 182-188.
    3. Dadashzadeh, Nima & Woods, Lee & Ouelhadj, Djamila & Thomopoulos, Nikolas & Kamargianni, Maria & Antoniou, Constantinos, 2022. "Mobility as a Service Inclusion Index (MaaSINI): Evaluation of inclusivity in MaaS systems and policy recommendations," Transport Policy, Elsevier, vol. 127(C), pages 191-202.
    4. Kim, Eui-Jin & Kim, Youngseo & Jang, Sunghoon & Kim, Dong-Kyu, 2021. "Tourists’ preference on the combination of travel modes under Mobility-as-a-Service environment," Transportation Research Part A: Policy and Practice, Elsevier, vol. 150(C), pages 236-255.
    5. Karlsson, I.C.M. & Mukhtar-Landgren, D. & Smith, G. & Koglin, T. & Kronsell, A. & Lund, E. & Sarasini, S. & Sochor, J., 2020. "Development and implementation of Mobility-as-a-Service – A qualitative study of barriers and enabling factors," Transportation Research Part A: Policy and Practice, Elsevier, vol. 131(C), pages 283-295.
    6. Ivana Martinčević & Predrag Brlek & Nives Domjan Kačarević, 2022. "Mobility as a Service (MaaS) as a Sustainability Concept for Tourist Destinations," Sustainability, MDPI, vol. 14(12), pages 1-20, June.
    7. Wong, Yale Z. & Hensher, David A. & Mulley, Corinne, 2020. "Mobility as a service (MaaS): Charting a future context," Transportation Research Part A: Policy and Practice, Elsevier, vol. 131(C), pages 5-19.
    8. Mulley, Corinne & Nelson, John D. & Wright, Steve, 2018. "Community transport meets mobility as a service: On the road to a new a flexible future," Research in Transportation Economics, Elsevier, vol. 69(C), pages 583-591.
    9. Edward Farquharson & Clemencia Torres de Mastle & E.R. Yescombe & Javier Encinas, 2011. "How to Engage with the Private Sector in Public-Private Partnerships in Emerging Markets," World Bank Publications - Books, The World Bank Group, number 2262.
    10. Tornberg, Patrik & Odhage, John, 2018. "Making transport planning more collaborative? The case of Strategic Choice of Measures in Swedish transport planning," Transportation Research Part A: Policy and Practice, Elsevier, vol. 118(C), pages 416-429.
    11. Ho, Chinh Q. & Hensher, David A. & Mulley, Corinne & Wong, Yale Z., 2018. "Potential uptake and willingness-to-pay for Mobility as a Service (MaaS): A stated choice study," Transportation Research Part A: Policy and Practice, Elsevier, vol. 117(C), pages 302-318.
    12. Paul Fenton & Gianluca Chimenti & Wisdom Kanda, 2020. "The role of local government in governance and diffusion of Mobility-as-a-Service: exploring the views of MaaS stakeholders in Stockholm," Journal of Environmental Planning and Management, Taylor & Francis Journals, vol. 63(14), pages 2554-2576, December.
    13. Smith, Göran & Hensher, David A., 2020. "Towards a framework for Mobility-as-a-Service policies," Transport Policy, Elsevier, vol. 89(C), pages 54-65.
    14. Helena Strömberg & I. C. MariAnne Karlsson & Jana Sochor, 2018. "Inviting travelers to the smorgasbord of sustainable urban transport: evidence from a MaaS field trial," Transportation, Springer, vol. 45(6), pages 1655-1670, November.
    15. Jana Sochor, 2021. "Piecing Together the Puzzle: Mobility as a Service from the User and Service Design Perspectives," International Transport Forum Discussion Papers 2021/08, OECD Publishing.
    16. Storme, Tom & De Vos, Jonas & De Paepe, Leen & Witlox, Frank, 2020. "Limitations to the car-substitution effect of MaaS. Findings from a Belgian pilot study," Transportation Research Part A: Policy and Practice, Elsevier, vol. 131(C), pages 196-205.
    17. Lopez-Carreiro, Iria & Monzon, Andres & Lopez, Elena & Lopez-Lambas, Maria Eugenia, 2020. "Urban mobility in the digital era: An exploration of travellers' expectations of MaaS mobile-technologies," Technology in Society, Elsevier, vol. 63(C).
    18. Liljamo, Timo & Liimatainen, Heikki & Pöllänen, Markus & Utriainen, Roni, 2020. "People’s current mobility costs and willingness to pay for Mobility as a Service offerings," Transportation Research Part A: Policy and Practice, Elsevier, vol. 136(C), pages 99-119.
    19. Banister, David, 2011. "Cities, mobility and climate change," Journal of Transport Geography, Elsevier, vol. 19(6), pages 1538-1546.
    20. Göran Smith & Jana Sochor & I.C. MariAnne Karlsson, 2019. "Public–private innovation: barriers in the case of mobility as a service in West Sweden," Public Management Review, Taylor & Francis Journals, vol. 21(1), pages 116-137, January.
    21. Inturri, Giuseppe & Le Pira, Michela & Giuffrida, Nadia & Ignaccolo, Matteo & Pluchino, Alessandro & Rapisarda, Andrea & D'Angelo, Riccardo, 2019. "Multi-agent simulation for planning and designing new shared mobility services," Research in Transportation Economics, Elsevier, vol. 73(C), pages 34-44.
    22. Cottrill, Caitlin D., 2020. "MaaS surveillance: Privacy considerations in mobility as a service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 131(C), pages 50-57.
    23. Ho, Chinh Q. & Mulley, Corinne & Hensher, David A., 2020. "Public preferences for mobility as a service: Insights from stated preference surveys," Transportation Research Part A: Policy and Practice, Elsevier, vol. 131(C), pages 70-90.
    24. Veeneman, Wijnand & Mulley, Corinne, 2018. "Multi-level governance in public transport: Governmental layering and its influence on public transport service solutions," Research in Transportation Economics, Elsevier, vol. 69(C), pages 430-437.
    25. Lyons, Glenn & Hammond, Paul & Mackay, Kate, 2019. "The importance of user perspective in the evolution of MaaS," Transportation Research Part A: Policy and Practice, Elsevier, vol. 121(C), pages 22-36.
    26. Hensher, David A., 2017. "Future bus transport contracts under a mobility as a service (MaaS) regime in the digital age: Are they likely to change?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 98(C), pages 86-96.
    27. Alexandros Nikitas & Kalliopi Michalakopoulou & Eric Tchouamou Njoya & Dimitris Karampatzakis, 2020. "Artificial Intelligence, Transport and the Smart City: Definitions and Dimensions of a New Mobility Era," Sustainability, MDPI, vol. 12(7), pages 1-19, April.
    28. Yale Z. Wong & David A. Hensher, 2021. "Delivering mobility as a service (MaaS) through a broker/aggregator business model," Transportation, Springer, vol. 48(4), pages 1837-1863, August.
    29. Melinda Matyas & Maria Kamargianni, 2019. "The potential of mobility as a service bundles as a mobility management tool," Transportation, Springer, vol. 46(5), pages 1951-1968, October.
    30. Hrelja, Robert & Rye, Tom & Mullen, Caroline, 2018. "Partnerships between operators and public transport authorities. Working practices in relational contracting and collaborative partnerships," Transportation Research Part A: Policy and Practice, Elsevier, vol. 116(C), pages 327-338.
    31. Enoch, Marcus & Potter, Stephen, 2023. "MaaS (Mobility as a Service) market futures explored," Transport Policy, Elsevier, vol. 134(C), pages 31-40.
    32. Alexandros Nikitas & Eric Tchouamou Njoya & Samir Dani, 2019. "Examining the myths of connected and autonomous vehicles: analysing the pathway to a driverless mobility paradigm," International Journal of Automotive Technology and Management, Inderscience Enterprises Ltd, vol. 19(1/2), pages 10-30.
    33. Caiati, Valeria & Rasouli, Soora & Timmermans, Harry, 2020. "Bundling, pricing schemes and extra features preferences for mobility as a service: Sequential portfolio choice experiment," Transportation Research Part A: Policy and Practice, Elsevier, vol. 131(C), pages 123-148.
    34. Melinda Matyas & Maria Kamargianni, 2019. "Survey design for exploring demand for Mobility as a Service plans," Transportation, Springer, vol. 46(5), pages 1525-1558, October.
    35. Milakis, Dimitris & Kroesen, Maarten & van Wee, Bert, 2018. "Implications of automated vehicles for accessibility and location choices: Evidence from an expert-based experiment," Journal of Transport Geography, Elsevier, vol. 68(C), pages 142-148.
    36. Schwanen, Tim & Banister, David & Anable, Jillian, 2012. "Rethinking habits and their role in behaviour change: the case of low-carbon mobility," Journal of Transport Geography, Elsevier, vol. 24(C), pages 522-532.
    37. Polydoropoulou, Amalia & Pagoni, Ioanna & Tsirimpa, Athena & Roumboutsos, Athena & Kamargianni, Maria & Tsouros, Ioannis, 2020. "Prototype business models for Mobility-as-a-Service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 131(C), pages 149-162.
    38. Smith, Göran & Sochor, Jana & Karlsson, I.C. MariAnne, 2018. "Mobility as a Service: Development scenarios and implications for public transport," Research in Transportation Economics, Elsevier, vol. 69(C), pages 592-599.
    39. Hasselwander, Marc & Bigotte, Joao F. & Antunes, Antonio P. & Sigua, Ricardo G., 2022. "Towards sustainable transport in developing countries: Preliminary findings on the demand for mobility-as-a-service (MaaS) in Metro Manila," Transportation Research Part A: Policy and Practice, Elsevier, vol. 155(C), pages 501-518.
    40. Ho, Chinh Q., 2022. "Can MaaS change users’ travel behaviour to deliver commercial and societal outcomes?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 165(C), pages 76-97.
    41. Tsouros, Ioannis & Tsirimpa, Athena & Pagoni, Ioanna & Polydoropoulou, Amalia, 2021. "MaaS users: Who they are and how much they are willing-to-pay," Transportation Research Part A: Policy and Practice, Elsevier, vol. 148(C), pages 470-480.
    42. Pangbourne, Kate & Mladenović, Miloš N. & Stead, Dominic & Milakis, Dimitris, 2020. "Questioning mobility as a service: Unanticipated implications for society and governance," Transportation Research Part A: Policy and Practice, Elsevier, vol. 131(C), pages 35-49.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Alyavina, Elena & Nikitas, Alexandros & Njoya, Eric Tchouamou, 2024. "Mobility-as-a-Service and unsustainable travel behaviour: Exploring the car ownership and public transport trip replacement side-effects of the MaaS paradigm," Transport Policy, Elsevier, vol. 150(C), pages 53-70.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Kayikci, Yasanur & Kabadurmus, Ozgur, 2022. "Barriers to the adoption of the mobility-as-a-service concept: The case of Istanbul, a large emerging metropolis," Transport Policy, Elsevier, vol. 129(C), pages 219-236.
    2. Kriswardhana, Willy & Esztergár-Kiss, Domokos, 2023. "Exploring the aspects of MaaS adoption based on college students’ preferences," Transport Policy, Elsevier, vol. 136(C), pages 113-125.
    3. Reck, Daniel J. & Hensher, David A. & Ho, Chinh Q., 2020. "MaaS bundle design," Transportation Research Part A: Policy and Practice, Elsevier, vol. 141(C), pages 485-501.
    4. Lopez-Carreiro, Iria & Monzon, Andres & Lopez-Lambas, Maria E., 2021. "Comparison of the willingness to adopt MaaS in Madrid (Spain) and Randstad (The Netherlands) metropolitan areas," Transportation Research Part A: Policy and Practice, Elsevier, vol. 152(C), pages 275-294.
    5. Lopez-Carreiro, Iria & Monzon, Andres & Lopez, Elena & Lopez-Lambas, Maria Eugenia, 2020. "Urban mobility in the digital era: An exploration of travellers' expectations of MaaS mobile-technologies," Technology in Society, Elsevier, vol. 63(C).
    6. Ho, Chinh Q. & Tirachini, Alejandro, 2024. "Mobility-as-a-Service and the role of multimodality in the sustainability of urban mobility in developing and developed countries," Transport Policy, Elsevier, vol. 145(C), pages 161-176.
    7. Iria Lopez-Carreiro & Andres Monzon & Elena Lopez, 2023. "MaaS Implications in the Smart City: A Multi-Stakeholder Approach," Sustainability, MDPI, vol. 15(14), pages 1-27, July.
    8. Alyavina, Elena & Nikitas, Alexandros & Njoya, Eric Tchouamou, 2024. "Mobility-as-a-Service and unsustainable travel behaviour: Exploring the car ownership and public transport trip replacement side-effects of the MaaS paradigm," Transport Policy, Elsevier, vol. 150(C), pages 53-70.
    9. Dadashzadeh, Nima & Woods, Lee & Ouelhadj, Djamila & Thomopoulos, Nikolas & Kamargianni, Maria & Antoniou, Constantinos, 2022. "Mobility as a Service Inclusion Index (MaaSINI): Evaluation of inclusivity in MaaS systems and policy recommendations," Transport Policy, Elsevier, vol. 127(C), pages 191-202.
    10. Smith, Göran & Sørensen, Claus Hedegaard, 2023. "Public-private MaaS: Unchallenged assumptions and issues of conflict in Sweden," Research in Transportation Economics, Elsevier, vol. 99(C).
    11. Ho, Chinh Q. & Hensher, David A. & Reck, Daniel J. & Lorimer, Sam & Lu, Ivy, 2021. "MaaS bundle design and implementation: Lessons from the Sydney MaaS trial," Transportation Research Part A: Policy and Practice, Elsevier, vol. 149(C), pages 339-376.
    12. Zipeng Zhang & Ning Zhang, 2021. "A Novel Development Scheme of Mobility as a Service: Can It Provide a Sustainable Environment for China?," Sustainability, MDPI, vol. 13(8), pages 1-19, April.
    13. Hensher, David A. & Ho, Chinh Q. & Reck, Daniel J., 2021. "Mobility as a service and private car use: Evidence from the Sydney MaaS trial," Transportation Research Part A: Policy and Practice, Elsevier, vol. 145(C), pages 17-33.
    14. Ding, Xiaoshu & Qi, Qi & Jian, Sisi & Yang, Hai, 2023. "Mechanism design for Mobility-as-a-Service platform considering travelers’ strategic behavior and multidimensional requirements," Transportation Research Part B: Methodological, Elsevier, vol. 173(C), pages 1-30.
    15. Xi, Haoning & Liu, Wei & Waller, S. Travis & Hensher, David A. & Kilby, Philip & Rey, David, 2023. "Incentive-compatible mechanisms for online resource allocation in Mobility-as-a-Service systems," Transportation Research Part B: Methodological, Elsevier, vol. 170(C), pages 119-147.
    16. Ye, Jianhong & Zheng, Jiaqi, 2024. "How stakeholders influence MaaS implementation? An analysis based on evolutionary game theory," Transport Policy, Elsevier, vol. 149(C), pages 198-210.
    17. Ho, Chinh Q., 2022. "Can MaaS change users’ travel behaviour to deliver commercial and societal outcomes?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 165(C), pages 76-97.
    18. Kim, Eui-Jin & Kim, Youngseo & Jang, Sunghoon & Kim, Dong-Kyu, 2021. "Tourists’ preference on the combination of travel modes under Mobility-as-a-Service environment," Transportation Research Part A: Policy and Practice, Elsevier, vol. 150(C), pages 236-255.
    19. Chen, Ching-Fu & Fu, Chiang & Chen, Yu-Chun, 2023. "Exploring tourist preference for Mobility-as-a-Service (MaaS) – A latent class choice approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 174(C).
    20. Paula Brezovec & Nina Hampl, 2021. "Electric Vehicles Ready for Breakthrough in MaaS? Consumer Adoption of E-Car Sharing and E-Scooter Sharing as a Part of Mobility-as-a-Service (MaaS)," Energies, MDPI, vol. 14(4), pages 1-25, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:transa:v:181:y:2024:i:c:s0965856424000120. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/547/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.