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Transantiago: A tale of two cities

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  • Muñoz, Juan Carlos
  • Gschwender, Antonio

Abstract

The Chilean government decided to modernize Santiago's entire public transport system, integrating the underground and the private bus networks based on a structure of trunk and feeder services, and a fare-payment by touchless smart card. The new, integrated transit system, known as Transantiago, very soon ran into serious problems that alienated much of its user base and significantly lowered the government's approval ratings. This paper recounts how Transantiago was planned and designed and then discusses its evolution after implementation. It concludes with suggestions for the Transantiago authorities and lessons to be learned from this traumatic process.

Suggested Citation

  • Muñoz, Juan Carlos & Gschwender, Antonio, 2008. "Transantiago: A tale of two cities," Research in Transportation Economics, Elsevier, vol. 22(1), pages 45-53, January.
    • Handle: RePEc:eee:retrec:v:22:y:2008:i:1:p:45-53
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    1. Sergio R. Jara-Díaz & Antonio Gschwender, 2003. "From the Single Line Model to the Spatial Structure of Transit Services: Corridors or Direct?," Journal of Transport Economics and Policy, University of Bath, vol. 37(2), pages 261-277, May.
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    Cited by:

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    3. Pérez, Jorge & Vial, Felipe & Zárate, Román, 2022. "Urban Transit Infrastructure: Spatial Mismatch and Labor Market Power," Research Department working papers 1992, CAF Development Bank Of Latinamerica.
    4. Bajada, Thérèse & Titheridge, Helena, 2016. "To contract or to operate publicly? Observations from the bus service reform transition process in Malta," Research in Transportation Economics, Elsevier, vol. 59(C), pages 281-291.
    5. Valenzuela-Levi, Nicolás, 2023. "Income inequality and rule-systems within public transport: A study of Medellín (Colombia) and Santiago (Chile)," Journal of Transport Geography, Elsevier, vol. 112(C).
    6. Sunio, Varsolo & Gaspay, Sandy & Guillen, Marie Danielle & Mariano, Patricia & Mora, Regina, 2019. "Analysis of the public transport modernization via system reconfiguration: The ongoing case in the Philippines," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 1-19.
    7. Tiznado-Aitken, Ignacio & Lucas, Karen & Muñoz, Juan Carlos & Hurtubia, Ricardo, 2020. "Understanding accessibility through public transport users' experiences: A mixed methods approach," Journal of Transport Geography, Elsevier, vol. 88(C).
    8. Tiznado, Ignacio & Galilea, Patricia & Delgado, Felipe & Niehaus, Markus, 2014. "Incentive schemes for bus drivers: The case of the public transit system in Santiago, Chile," Research in Transportation Economics, Elsevier, vol. 48(C), pages 77-83.
    9. Stewart, Anson F., 2017. "Mapping transit accessibility: Possibilities for public participation," Transportation Research Part A: Policy and Practice, Elsevier, vol. 104(C), pages 150-166.
    10. Durán-Hormazábal, Elsa & Tirachini, Alejandro, 2016. "Estimation of travel time variability for cars, buses, metro and door-to-door public transport trips in Santiago, Chile," Research in Transportation Economics, Elsevier, vol. 59(C), pages 26-39.
    11. Wu, Irene & Pojani, Dorina, 2016. "Obstacles to the creation of successful bus rapid transit systems: The case of Bangkok," Research in Transportation Economics, Elsevier, vol. 60(C), pages 44-53.
    12. Valenzuela-Levi, N. & Echiburu, T. & Correa, J. & Hurtubia, R. & Muñoz, J.C., 2021. "Housing and accessibility after the COVID-19 pandemic: Rebuilding for resilience, equity and sustainable mobility," Transport Policy, Elsevier, vol. 109(C), pages 48-60.
    13. Guevara, C. Angelo & Donoso, Gonzalo A., 2014. "Tactical design of high-demand bus transfers," Transport Policy, Elsevier, vol. 32(C), pages 16-24.
    14. Lindau, Luis Antonio & Hidalgo, Dario & de Almeida Lobo, Adriana, 2014. "Barriers to planning and implementing Bus Rapid Transit systems," Research in Transportation Economics, Elsevier, vol. 48(C), pages 9-15.
    15. Sebastian Ureta, 2014. "The Shelter that Wasn’t There: On the Politics of Co-ordinating Multiple Urban Assemblages in Santiago, Chile," Urban Studies, Urban Studies Journal Limited, vol. 51(2), pages 231-246, February.
    16. Paget-Seekins, Laurel & Tironi, Manuel, 2016. "The publicness of public transport: The changing nature of public transport in Latin American cities," Transport Policy, Elsevier, vol. 49(C), pages 176-183.
    17. Batarce, Marco & Ávila, Franco, 2020. "Misguided quality incentives: The case of the Santiago bus system," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 376-399.
    18. Fielbaum, Andrés & Jara-Diaz, Sergio, 2021. "Assessment of the socio-spatial effects of urban transport investment using Google Maps API," Journal of Transport Geography, Elsevier, vol. 91(C).
    19. Ramírez, Vicente & Galilea, Patricia & Poblete, Joaquín & Silva, Hugo E., 2022. "Team-based incentives in transportation firms: An experiment," Transportation Research Part A: Policy and Practice, Elsevier, vol. 164(C), pages 1-12.
    20. Muñoz, Juan Carlos & de Grange, Louis, 2010. "On the development of public transit in large cities," Research in Transportation Economics, Elsevier, vol. 29(1), pages 379-386.
    21. Tamblay, Sebastián & Galilea, Patricia & Iglesias, Paula & Raveau, Sebastián & Muñoz, Juan Carlos, 2016. "A zonal inference model based on observed smart-card transactions for Santiago de Chile," Transportation Research Part A: Policy and Practice, Elsevier, vol. 84(C), pages 44-54.
    22. Filipe, Luis N. & Macário, Rosário, 2013. "A first glimpse on policy packaging for implementation of BRT projects," Research in Transportation Economics, Elsevier, vol. 39(1), pages 150-157.
    23. Filipe, Luis N. & Macário, Rosário, 2014. "Policy packaging in BRT projects: A methodology for case study analysis," Research in Transportation Economics, Elsevier, vol. 48(C), pages 152-158.

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