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Responding to customer enquiries in make-to-order companies Problems and solutions

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  • Kingsman, Brian
  • Hendry, Linda
  • Mercer, Alan
  • de Souza, Antonio

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  • Kingsman, Brian & Hendry, Linda & Mercer, Alan & de Souza, Antonio, 1996. "Responding to customer enquiries in make-to-order companies Problems and solutions," International Journal of Production Economics, Elsevier, vol. 46(1), pages 219-231, December.
    • Handle: RePEc:eee:proeco:v:46-47:y:1996:i:1:p:219-231
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    References listed on IDEAS

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    1. Kingsman, B. G. & Tatsiopoulos, I. P. & Hendry, L. C., 1989. "A structural methodology for managing manufacturing lead times in make-to-order companies," European Journal of Operational Research, Elsevier, vol. 40(2), pages 196-209, May.
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    Cited by:

    1. Cakravastia, Andi & Toha, Isa S. & Nakamura, Nobuto, 2002. "A two-stage model for the design of supply chain networks," International Journal of Production Economics, Elsevier, vol. 80(3), pages 231-248, December.
    2. Federica Costa & Kaustav Kundu & Matteo Rossini & Alberto Portioli-Staudacher, 2023. "Comparative study of bottleneck-based release models and load-based ones in a hybrid MTO-MTS flow shop: an assessment by simulation," Operations Management Research, Springer, vol. 16(1), pages 33-48, March.
    3. Caputo, Antonio C. & Pelagagge, Pacifico M., 2008. "Parametric and neural methods for cost estimation of process vessels," International Journal of Production Economics, Elsevier, vol. 112(2), pages 934-954, April.
    4. repec:dgr:rugsom:02a49 is not listed on IDEAS
    5. Zhang, Linda L. & Lee, Carman K.M. & Akhtar, Pervaiz, 2020. "Towards customization: Evaluation of integrated sales, product, and production configuration," International Journal of Production Economics, Elsevier, vol. 229(C).
    6. Ozturk, Atakan & Kayaligil, Sinan & Ozdemirel, Nur E., 2006. "Manufacturing lead time estimation using data mining," European Journal of Operational Research, Elsevier, vol. 173(2), pages 683-700, September.
    7. Afshin Mansouri, S. & Gallear, David & Askariazad, Mohammad H., 2012. "Decision support for build-to-order supply chain management through multiobjective optimization," International Journal of Production Economics, Elsevier, vol. 135(1), pages 24-36.
    8. Soepenberg, G.D. & Land, Martin & Gaalman, Gerard, 2008. "The order progress diagram: A supportive tool for diagnosing delivery reliability performance in make-to-order companies," International Journal of Production Economics, Elsevier, vol. 112(1), pages 495-503, March.
    9. Stevenson, Mark & Huang, Yuan & Hendry, Linda C. & Soepenberg, Erik, 2011. "The theory and practice of workload control: A research agenda and implementation strategy," International Journal of Production Economics, Elsevier, vol. 131(2), pages 689-700, June.
    10. Hendry, L. & Land, M. & Stevenson, M. & Gaalman, G., 2008. "Investigating implementation issues for workload control (WLC): A comparative case study analysis," International Journal of Production Economics, Elsevier, vol. 112(1), pages 452-469, March.
    11. Surbhi Upadhyay & Suresh Kumar Garg & Rishu Sharma, 2023. "Analyzing the Factors for Implementing Make-to-Order Manufacturing System," Sustainability, MDPI, vol. 15(13), pages 1-22, June.
    12. Linda Zhang & Carman K.M. Lee & Pervaiz Akhtar, 2020. "Towards customization: Evaluation of integrated sales, product, and production configuration," Post-Print hal-03276827, HAL.
    13. Soman, Chetan Anil & Donk, Dirk Pieter van & Gaalman, Gerard, 2002. "Combined make-to-order and make-to-stock in a food production system," Research Report 02A49, University of Groningen, Research Institute SOM (Systems, Organisations and Management).
    14. Zorzini, Marta & Stevenson, Mark & Hendry, Linda C., 2012. "Customer Enquiry Management in global supply chains: A comparative multi-case study analysis," European Management Journal, Elsevier, vol. 30(2), pages 121-140.
    15. Zorzini, M. & Corti, D. & Pozzetti, A., 2008. "Due date (DD) quotation and capacity planning in make-to-order companies: Results from an empirical analysis," International Journal of Production Economics, Elsevier, vol. 112(2), pages 919-933, April.
    16. Birutė Mikulskienė & Julija Moskvina, 2020. "Peculiar properties of the pricing process in customized furniture manufacturing enterprises," Journal of Revenue and Pricing Management, Palgrave Macmillan, vol. 19(6), pages 411-420, December.
    17. Gosling, Jonathan & Naim, Mohamed M., 2009. "Engineer-to-order supply chain management: A literature review and research agenda," International Journal of Production Economics, Elsevier, vol. 122(2), pages 741-754, December.
    18. Soman, Chetan Anil & van Donk, Dirk Pieter & Gaalman, Gerard, 2004. "Combined make-to-order and make-to-stock in a food production system," International Journal of Production Economics, Elsevier, vol. 90(2), pages 223-235, July.
    19. Mile Katic & Renu Agarwal, 2018. "The Flexibility Paradox: Achieving Ambidexterity in High-Variety, Low-Volume Manufacturing," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 19(1), pages 69-86, March.
    20. Henrich, Peter & Land, Martin & Gaalman, Gerard, 2006. "Grouping machines for effective workload control," International Journal of Production Economics, Elsevier, vol. 104(1), pages 125-142, November.
    21. Xiong, M.H. & Tor, S.B. & Bhatnagar, Rohit & Khoo, L.P. & Venkat, S., 2006. "A DSS approach to managing customer enquiries for SMEs at the customer enquiry stage," International Journal of Production Economics, Elsevier, vol. 103(1), pages 332-346, September.
    22. Cheng, Chi-Bin, 2011. "Reverse auction with buyer-supplier negotiation using bi-level distributed programming," European Journal of Operational Research, Elsevier, vol. 211(3), pages 601-611, June.
    23. Yumin He & Kathryn E. Stecke & Milton L. Smith, 2016. "Robot and machine scheduling with state-dependent part input sequencing in flexible manufacturing systems," International Journal of Production Research, Taylor & Francis Journals, vol. 54(22), pages 6736-6746, November.

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