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A DSS approach to managing customer enquiries for SMEs at the customer enquiry stage

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  • Xiong, M.H.
  • Tor, S.B.
  • Bhatnagar, Rohit
  • Khoo, L.P.
  • Venkat, S.

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  • Xiong, M.H. & Tor, S.B. & Bhatnagar, Rohit & Khoo, L.P. & Venkat, S., 2006. "A DSS approach to managing customer enquiries for SMEs at the customer enquiry stage," International Journal of Production Economics, Elsevier, vol. 103(1), pages 332-346, September.
    • Handle: RePEc:eee:proeco:v:103:y:2006:i:1:p:332-346
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    References listed on IDEAS

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    1. Kingsman, Brian & Hendry, Linda & Mercer, Alan & de Souza, Antonio, 1996. "Responding to customer enquiries in make-to-order companies Problems and solutions," International Journal of Production Economics, Elsevier, vol. 46(1), pages 219-231, December.
    2. Xiong, Mohua & Tor, Shu Beng & Khoo, Li Pheng & Chen, Chun-Hsien, 2003. "A web-enhanced dynamic BOM-based available-to-promise system," International Journal of Production Economics, Elsevier, vol. 84(2), pages 133-147, May.
    3. Pibernik, Richard, 2005. "Advanced available-to-promise: Classification, selected methods and requirements for operations and inventory management," International Journal of Production Economics, Elsevier, vol. 93(1), pages 239-252, January.
    4. Stadtler, Hartmut & Kilger, C., 2000. "Supply chain management and advanced planning: concepts, models, software and case studies," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 4691, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    5. Grubbstrom, Robert W. & Wang, Zhiping, 2003. "A stochastic model of multi-level/multi-stage capacity-constrained production-inventory systems," International Journal of Production Economics, Elsevier, vol. 81(1), pages 483-494, January.
    6. Chang, Shih-Chia & Yang, Chen-Lung & Cheng, Hsin-Chia & Sheu, Chwen, 2003. "Manufacturing flexibility and business strategy: An empirical study of small and medium sized firms," International Journal of Production Economics, Elsevier, vol. 83(1), pages 13-26, January.
    7. Papachristos, S. & Skouri, K., 2003. "An inventory model with deteriorating items, quantity discount, pricing and time-dependent partial backlogging," International Journal of Production Economics, Elsevier, vol. 83(3), pages 247-256, March.
    8. Kingsman, Brian & Worden, Lee & Hendry, Linda & Mercer, Alan & Wilson, Elaine, 1993. "Integrating marketing and production planning in make-to-order companies," International Journal of Production Economics, Elsevier, vol. 30(1), pages 53-66, July.
    9. Hill, Roger M. & Dominey, Matthew J., 2001. "Inventory policies for all-or-nothing demand processes," International Journal of Production Economics, Elsevier, vol. 71(1-3), pages 365-371, May.
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    Cited by:

    1. Alarcón, F. & Alemany, M.M.E. & Ortiz, A., 2009. "Conceptual framework for the characterization of the order promising process in a collaborative selling network context," International Journal of Production Economics, Elsevier, vol. 120(1), pages 100-114, July.
    2. Altendorfer, Klaus & Minner, Stefan, 2015. "Influence of order acceptance policies on optimal capacity investment with stochastic customer required lead times," European Journal of Operational Research, Elsevier, vol. 243(2), pages 555-565.
    3. Chiang, David Ming-Huang & Wu, Andy Wei-Di, 2011. "Discrete-order admission ATP model with joint effect of margin and order size in a MTO environment," International Journal of Production Economics, Elsevier, vol. 133(2), pages 761-775, October.
    4. Sahi, Gurjeet Kaur & Gupta, Mahesh C. & Cheng, T.C.E., 2020. "The effects of strategic orientation on operational ambidexterity: A study of indian SMEs in the industry 4.0 era," International Journal of Production Economics, Elsevier, vol. 220(C).
    5. Raul Oltra-Badenes & Hermenegildo Gil-Gomez & Jose M Merigo & Daniel Palacios-Marques, 2019. "Methodology and model-based DSS to managing the reallocation of inventory to orders in LHP situations. Application to the ceramics sector," PLOS ONE, Public Library of Science, vol. 14(7), pages 1-19, July.
    6. Framinan, Jose M. & Leisten, Rainer, 2007. "A note on "A DSS approach to managing customer enquiries for SMEs at the customer level enquiry stage"," International Journal of Production Economics, Elsevier, vol. 109(1-2), pages 254-255, September.

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