IDEAS home Printed from https://ideas.repec.org/a/eee/proeco/v264y2023ics0925527323001883.html
   My bibliography  Save this article

A behavioral perspective on workload control concepts: The influence of order release on operators’ reaction behavior

Author

Listed:
  • Onay, Anita
  • Stampfer, Christina
  • Missbauer, Hubert

Abstract

Most research on production planning and control (PPC) focuses on control structures, mathematical models, and algorithms, without explicitly considering human behavior. To consider a behavioral perspective of the PPC concept of workload control (WLC), we conduct a laboratory experiment. The study’s aim is to investigate the effects of changing workload norms, the influence of feedback information, and coworker queue length information on operators’ reaction behavior. To do so, we perform an assessment across two dimensions: operators’ (i) performance and (ii) arousal level. We contribute to the literature on endogenous processing times and highlight the importance of considering behavioral aspects when companies define an implementation strategy and when conducting WLC studies. Furthermore, given that production systems are operated by people, our results show that behavioral effects need to be considered in the specification of workload norms. Based on our results, we conclude that operators exhibit substantial heterogeneity in their reaction behavior, depending on their positioning in a flow shop (gateway station vs. downstream station).

Suggested Citation

  • Onay, Anita & Stampfer, Christina & Missbauer, Hubert, 2023. "A behavioral perspective on workload control concepts: The influence of order release on operators’ reaction behavior," International Journal of Production Economics, Elsevier, vol. 264(C).
    • Handle: RePEc:eee:proeco:v:264:y:2023:i:c:s0925527323001883
    DOI: 10.1016/j.ijpe.2023.108956
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0925527323001883
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ijpe.2023.108956?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Hubert Missbauer & Reha Uzsoy, 2011. "Optimization Models of Production Planning Problems," International Series in Operations Research & Management Science, in: Karl G. Kempf & Pınar Keskinocak & Reha Uzsoy (ed.), Planning Production and Inventories in the Extended Enterprise, chapter 0, pages 437-507, Springer.
    2. Kenneth L. Schultz & David C. Juran & John W. Boudreau & John O. McClain & L. Joseph Thomas, 1998. "Modeling and Worker Motivation in JIT Production Systems," Management Science, INFORMS, vol. 44(12-Part-1), pages 1595-1607, December.
    3. Land, Martin & Gaalman, Gerard, 1996. "Workload control concepts in job shops A critical assessment," International Journal of Production Economics, Elsevier, vol. 46(1), pages 535-548, December.
    4. Delasay, Mohammad & Ingolfsson, Armann & Kolfal, Bora & Schultz, Kenneth, 2019. "Load effect on service times," European Journal of Operational Research, Elsevier, vol. 279(3), pages 673-686.
    5. Klaus Abbink & Heike Hennig-Schmidt, 2006. "Neutral versus loaded instructions in a bribery experiment," Experimental Economics, Springer;Economic Science Association, vol. 9(2), pages 103-121, June.
    6. Ernst Fehr & Klaus M. Schmidt, 1999. "A Theory of Fairness, Competition, and Cooperation," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 114(3), pages 817-868.
    7. Loch, Christoph H. & Wu, Yaozhong, 2007. "Behavioral Operations Management," Foundations and Trends(R) in Technology, Information and Operations Management, now publishers, vol. 1(3), pages 121-232, December.
    8. Land, Martin J. & Gaalman, Gerard J. C., 1998. "The performance of workload control concepts in job shops: Improving the release method," International Journal of Production Economics, Elsevier, vol. 56(1), pages 347-364, September.
    9. Smith, Vernon L, 1976. "Experimental Economics: Induced Value Theory," American Economic Review, American Economic Association, vol. 66(2), pages 274-279, May.
    10. Wallace J. Hopp, 2018. "Positive lean: merging the science of efficiency with the psychology of work," International Journal of Production Research, Taylor & Francis Journals, vol. 56(1-2), pages 398-413, January.
    11. Urs Fischbacher, 2007. "z-Tree: Zurich toolbox for ready-made economic experiments," Experimental Economics, Springer;Economic Science Association, vol. 10(2), pages 171-178, June.
    12. Haeussler, Stefan & Stefan, Matthias & Schneckenreither, Manuel & Onay, Anita, 2021. "The lead time updating trap: Analyzing human behavior in capacitated supply chains," International Journal of Production Economics, Elsevier, vol. 234(C).
    13. Steven D. Levitt & John A. List, 2007. "What Do Laboratory Experiments Measuring Social Preferences Reveal About the Real World?," Journal of Economic Perspectives, American Economic Association, vol. 21(2), pages 153-174, Spring.
    14. Latham, Gary P. & Locke, Edwin A., 1991. "Self-regulation through goal setting," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(2), pages 212-247, December.
    15. Land, Martin, 2006. "Parameters and sensitivity in workload control," International Journal of Production Economics, Elsevier, vol. 104(2), pages 625-638, December.
    16. van Dijk, Frans & Sonnemans, Joep & van Winden, Frans, 2001. "Incentive systems in a real effort experiment," European Economic Review, Elsevier, vol. 45(2), pages 187-214, February.
    17. Hubert Missbauer & Reha Uzsoy, 2020. "Production Planning and Control Frameworks," Springer Books, in: Production Planning with Capacitated Resources and Congestion, chapter 0, pages 29-45, Springer.
    18. Kluger, Avraham N. & Lewinsohn, Shai & Aiello, John R., 1994. "The Influence of Feedback on Mood: Linear Effects on Pleasantness and Curvilinear Effects on Arousal," Organizational Behavior and Human Decision Processes, Elsevier, vol. 60(2), pages 276-299, November.
    19. Oosterman, Bas & Land, Martin & Gaalman, Gerard, 2000. "The influence of shop characteristics on workload control," International Journal of Production Economics, Elsevier, vol. 68(1), pages 107-119, October.
    20. Fredendall, Lawrence D. & Ojha, Divesh & Wayne Patterson, J., 2010. "Concerning the theory of workload control," European Journal of Operational Research, Elsevier, vol. 201(1), pages 99-111, February.
    21. Daria Battini & Xavier Delorme & Alexandre Dolgui & Alessandro Persona & Fabio Sgarbossa, 2016. "Ergonomics in assembly line balancing based on energy expenditure: a multi-objective model," International Journal of Production Research, Taylor & Francis Journals, vol. 54(3), pages 824-845, February.
    22. Hendry, L. & Land, M. & Stevenson, M. & Gaalman, G., 2008. "Investigating implementation issues for workload control (WLC): A comparative case study analysis," International Journal of Production Economics, Elsevier, vol. 112(1), pages 452-469, March.
    23. Kingsman, B. G. & Tatsiopoulos, I. P. & Hendry, L. C., 1989. "A structural methodology for managing manufacturing lead times in make-to-order companies," European Journal of Operational Research, Elsevier, vol. 40(2), pages 196-209, May.
    24. Barton H. Hamilton & Jack A. Nickerson & Hideo Owan, 2003. "Team Incentives and Worker Heterogeneity: An Empirical Analysis of the Impact of Teams on Productivity and Participation," Journal of Political Economy, University of Chicago Press, vol. 111(3), pages 465-497, June.
    25. Haeussler, Stefan & Missbauer, Hubert, 2014. "Empirical validation of meta-models of work centres in order release planning," International Journal of Production Economics, Elsevier, vol. 149(C), pages 102-116.
    26. Zapfel, Gunther & Missbauer, Hubert, 1993. "New concepts for production planning and control," European Journal of Operational Research, Elsevier, vol. 67(3), pages 297-320, June.
    27. Hämäläinen, Raimo P. & Luoma, Jukka & Saarinen, Esa, 2013. "On the importance of behavioral operational research: The case of understanding and communicating about dynamic systems," European Journal of Operational Research, Elsevier, vol. 228(3), pages 623-634.
    28. Stephen C. Graves, 2022. "How to think about planned lead times," International Journal of Production Research, Taylor & Francis Journals, vol. 60(1), pages 231-241, January.
    29. Thomas Hutter & Stefan Haeussler & Hubert Missbauer, 2018. "Successful implementation of an order release mechanism based on workload control: a case study of a make-to-stock manufacturer," International Journal of Production Research, Taylor & Francis Journals, vol. 56(4), pages 1565-1580, February.
    30. Zapfel, G. & Missbauer, H., 1993. "Production Planning and Control (PPC) systems including load-oriented order release -- Problems and research perspectives," International Journal of Production Economics, Elsevier, vol. 30(1), pages 107-122, July.
    31. Nuno O. Fernandes & Martin J. Land & S. Carmo-Silva, 2016. "Aligning workload control theory and practice: lot splitting and operation overlapping issues," International Journal of Production Research, Taylor & Francis Journals, vol. 54(10), pages 2965-2975, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Stefan Haeussler & Philipp Neuner & Matthias Thürer, 2023. "Balancing earliness and tardiness within workload control order release: an assessment by simulation," Flexible Services and Manufacturing Journal, Springer, vol. 35(2), pages 487-508, June.
    2. Matthias Thürer & Nuno O. Fernandes & Mark Stevenson, 2020. "Material Flow Control in High‐Variety Make‐to‐Order Shops: Combining COBACABANA and POLCA," Production and Operations Management, Production and Operations Management Society, vol. 29(9), pages 2138-2152, September.
    3. Matthias Thürer & Mark Stevenson, 2016. "Workload control in job shops with re-entrant flows: an assessment by simulation," International Journal of Production Research, Taylor & Francis Journals, vol. 54(17), pages 5136-5150, September.
    4. Thürer, Matthias & Stevenson, Mark & Land, Martin J., 2016. "On the integration of input and output control: Workload Control order release," International Journal of Production Economics, Elsevier, vol. 174(C), pages 43-53.
    5. Matthias Thürer & Mark Stevenson, 2021. "Material handling and order release control in high-variety make-to-order shops: an assessment by simulation," Operations Management Research, Springer, vol. 14(3), pages 494-506, December.
    6. Davide Mezzogori & Giovanni Romagnoli & Francesco Zammori, 2021. "Defining accurate delivery dates in make to order job-shops managed by workload control," Flexible Services and Manufacturing Journal, Springer, vol. 33(4), pages 956-991, December.
    7. Matthias Thürer & Mark Stevenson & Ting Qu, 2016. "Job sequencing and selection within workload control order release: an assessment by simulation," International Journal of Production Research, Taylor & Francis Journals, vol. 54(4), pages 1061-1075, February.
    8. Thürer, Matthias & Stevenson, Mark & Qu, Ting & Godinho Filho, Moacir, 2014. "The design of simple subcontracting rules for make-to-order shops: An assessment by simulation," European Journal of Operational Research, Elsevier, vol. 239(3), pages 854-864.
    9. Sagawa, Juliana Keiko & Oliveira, Allan Freitas & Mušič, Gašper & Land, Martin J. & Maluf, Arthur Sarro, 2023. "Smart workload input-output control of production systems: A proof of concept," European Journal of Operational Research, Elsevier, vol. 309(1), pages 286-305.
    10. Fernandes, Nuno O. & Thürer, Matthias & Silva, Cristóvão & Carmo-Silva, Sílvio, 2017. "Improving workload control order release: Incorporating a starvation avoidance trigger into continuous release," International Journal of Production Economics, Elsevier, vol. 194(C), pages 181-189.
    11. Kaustav Kundu & Martin J. Land & Alberto Portioli-Staudacher & Jos A. C. Bokhorst, 2021. "Order review and release in make-to-order flow shops: analysis and design of new methods," Flexible Services and Manufacturing Journal, Springer, vol. 33(3), pages 750-782, September.
    12. Pürgstaller, Peter & Missbauer, Hubert, 2012. "Rule-based vs. optimisation-based order release in workload control: A simulation study of a MTO manufacturer," International Journal of Production Economics, Elsevier, vol. 140(2), pages 670-680.
    13. Kasper, T.A. Arno & Land, Martin J. & Teunter, Ruud H., 2023. "Towards System State Dispatching in High‐Variety Manufacturing," Omega, Elsevier, vol. 114(C).
    14. Yarong Chen & Hongming Zhou & Peiyu Huang & FuhDer Chou & Shenquan Huang, 2022. "A refined order release method for achieving robustness of non-repetitive dynamic manufacturing system performance," Annals of Operations Research, Springer, vol. 311(1), pages 65-79, April.
    15. Thürer, Matthias & Land, Martin J. & Stevenson, Mark, 2014. "Card-based workload control for job shops: Improving COBACABANA," International Journal of Production Economics, Elsevier, vol. 147(PA), pages 180-188.
    16. Stevenson, Mark & Huang, Yuan & Hendry, Linda C. & Soepenberg, Erik, 2011. "The theory and practice of workload control: A research agenda and implementation strategy," International Journal of Production Economics, Elsevier, vol. 131(2), pages 689-700, June.
    17. Kenju Kamei & Thomas Markussen, 2023. "Free Riding and Workplace Democracy—Heterogeneous Task Preferences and Sorting," Management Science, INFORMS, vol. 69(7), pages 3884-3904, July.
    18. Thürer, Matthias & Stevenson, Mark & Silva, Cristovao & Qu, Ting, 2017. "Drum-buffer-rope and workload control in High-variety flow and job shops with bottlenecks: An assessment by simulation," International Journal of Production Economics, Elsevier, vol. 188(C), pages 116-127.
    19. David Gill & Victoria Prowse, 2012. "A Structural Analysis of Disappointment Aversion in a Real Effort Competition," American Economic Review, American Economic Association, vol. 102(1), pages 469-503, February.
    20. Stevenson, Mark & Hendry, Linda C., 2006. "Aggregate load-oriented workload control: A review and a re-classification of a key approach," International Journal of Production Economics, Elsevier, vol. 104(2), pages 676-693, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:proeco:v:264:y:2023:i:c:s0925527323001883. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/ijpe .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.