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Establishing relationship between TQM practices and employee performance: The mediating role of change readiness

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  • Iqbal, Anam
  • Asrar-ul-Haq, Muhammad

Abstract

The study aims to examine the relationship between Total Quality Management (TQM) practices and employee performance in dynamic technological sector. In addition, the mediating role of individual change readiness (ICR) between TQM practices and employee performance is also observed. The quantitative study has been carried out in software houses of Pakistan and data is analyzed through descriptive statistics, correlation analysis and Structural Equation Modeling. The results reveal that TQM practices and ICR provide significant support to measure employee performance. Furthermore, the results of this study also support the mediating role of ICR. Findings are important because employee change readiness brings a sound contribution to the level of organizational change. This study is a novel contribution of ICR mediation on the relationships between TQM practices and employee performance.

Suggested Citation

  • Iqbal, Anam & Asrar-ul-Haq, Muhammad, 2018. "Establishing relationship between TQM practices and employee performance: The mediating role of change readiness," International Journal of Production Economics, Elsevier, vol. 203(C), pages 62-68.
    • Handle: RePEc:eee:proeco:v:203:y:2018:i:c:p:62-68
    DOI: 10.1016/j.ijpe.2018.05.034
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    References listed on IDEAS

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    Cited by:

    1. Palash Saha & Subrata Talapatra & H. M. Belal & Victoria Jackson, 2022. "Unleashing the Potential of the TQM and Industry 4.0 to Achieve Sustainability Performance in the Context of a Developing Country," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 23(4), pages 495-513, December.
    2. Huiming Liu & Su Wu & Chongwen Zhong & Ying Liu, 2020. "The Sustainable Effect of Operational Performance on Financial Benefits: Evidence from Chinese Quality Awards Winners," Sustainability, MDPI, vol. 12(5), pages 1-23, March.
    3. Jorge Luis García-Alcaraz & Francisco Javier Flor-Montalvo & Liliana Avelar-Sosa & Cuauhtémoc Sánchez-Ramírez & Emilio Jiménez-Macías, 2019. "Human Resource Abilities and Skills in TQM for Sustainable Enterprises," Sustainability, MDPI, vol. 11(22), pages 1-22, November.
    4. Pavol Durana & Pavol Kral & Vojtech Stehel & George Lazaroiu & Wlodzimierz Sroka, 2019. "Quality Culture of Manufacturing Enterprises: A Possible Way to Adaptation to Industry 4.0," Social Sciences, MDPI, vol. 8(4), pages 1-25, April.
    5. Mohammed Alghaseb & Tariq Alshmlani, 2022. "OSH Performance within TQM Application in Construction Companies: A Qualitative Study in Saudi Arabia," IJERPH, MDPI, vol. 19(19), pages 1-18, September.
    6. Escrig-Tena, Ana B. & Segarra-Ciprés, Mercedes & García-Juan, Beatriz, 2021. "Incremental and radical product innovation capabilities in a quality management context: Exploring the moderating effects of control mechanisms," International Journal of Production Economics, Elsevier, vol. 232(C).

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