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Human Resource Abilities and Skills in TQM for Sustainable Enterprises

Author

Listed:
  • Jorge Luis García-Alcaraz

    (Department of Industrial Engineering and Manufacturing, Autonomous University of Ciudad Juarez, Cd Juárez, CUU 32315, Mexico)

  • Francisco Javier Flor-Montalvo

    (Higher School of Engineering and Technology, International University of La Rioja (UNIR), 26004 Logroño, Spain)

  • Liliana Avelar-Sosa

    (Department of Industrial Engineering and Manufacturing, Autonomous University of Ciudad Juarez, Cd Juárez, CUU 32315, Mexico)

  • Cuauhtémoc Sánchez-Ramírez

    (Division of Research and Postgraduate Studies, Tecnológico Nacional de México, Orizaba, VER 94320, Mexico)

  • Emilio Jiménez-Macías

    (Department of Electric Engineering, University of La Rioja, 26006 Logroño, Spain)

Abstract

Total quality management (TQM) is a lean manufacturing tool that focuses on ensuring the production of goods that meet design specifications and give customer satisfaction, both attractive benefits highly appreciated by managers. However, there are several factors involved in the success of TQM programs, many of which are cultural aspects associated with human resources (HR). This article presents a structural equation model that integrates three latent variables related to internal HR: “managerial commitment,” “employee integration,” and “training and education,” which are linked to the operational benefits of a manufacturing system. The variables are connected through six hypotheses that have been validated with information obtained from 398 responses of a questionnaire applied to manufacturing industry professionals. In addition, a sensitivity analysis was carried out to describe the probabilities of occurrence for the variables at low and high levels. The hypotheses were statistically validated with the partial least squared technique, where the results showed that human factors play an essential role in the success of TQM, since the direct, indirect, and total effects of managerial commitment, employee integration and training, and education processes on the benefits obtained from the implementation of TQM were statistically significant at 95% confidence.

Suggested Citation

  • Jorge Luis García-Alcaraz & Francisco Javier Flor-Montalvo & Liliana Avelar-Sosa & Cuauhtémoc Sánchez-Ramírez & Emilio Jiménez-Macías, 2019. "Human Resource Abilities and Skills in TQM for Sustainable Enterprises," Sustainability, MDPI, vol. 11(22), pages 1-22, November.
  • Handle: RePEc:gam:jsusta:v:11:y:2019:i:22:p:6488-:d:288157
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    References listed on IDEAS

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    2. Anna Horzela & Jakub Semrau, 2021. "Using Tools to Improve Logistics and Production Processes in a Selected Construction Company," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 1), pages 1211-1232.
    3. Jorge Luis García Alcaraz & Adrián Salvador Morales García & José Roberto Díaz Reza & Julio Blanco Fernández & Emilio Jiménez Macías & Rita Puig i Vidal, 2022. "Machinery Lean Manufacturing Tools for Improved Sustainability: The Mexican Maquiladora Industry Experience," Mathematics, MDPI, vol. 10(9), pages 1-18, April.
    4. Fatma Lehyani & Alaeddine Zouari & Ahmed Ghorbel & Michel Tollenaere & José Carlos Sá, 2023. "Knowledge Management and Total Quality Management Impact on Employee Effectiveness in Emerging Industries: Case of Tunisian Small and Medium Enterprises," Sustainability, MDPI, vol. 15(5), pages 1-17, February.
    5. Boyao Zhang & Ubaldo Comite & Ali Gokhan Yucel & Xintao Liu & Mohammed Arshad Khan & Shahid Husain & Muhammad Safdar Sial & József Popp & Judit Oláh, 2021. "Unleashing the Importance of TQM and Knowledge Management for Organizational Sustainability in the Age of Circular Economy," Sustainability, MDPI, vol. 13(20), pages 1-18, October.
    6. Jorge Luis García Alcaraz & Flor Adriana Martínez Hernández & Jesús Everardo Olguín Tiznado & Arturo Realyvásquez Vargas & Emilio Jiménez Macías & Carlos Javierre Lardies, 2021. "Effect of Quality Lean Manufacturing Tools on Commercial Benefits Gained by Mexican Maquiladoras," Mathematics, MDPI, vol. 9(9), pages 1-15, April.
    7. Huiming Liu & Su Wu & Chongwen Zhong & Ying Liu, 2020. "The Sustainable Effect of Operational Performance on Financial Benefits: Evidence from Chinese Quality Awards Winners," Sustainability, MDPI, vol. 12(5), pages 1-23, March.
    8. Wang, Zhining & Cai, Shaohan Alan & Ren, Shuang & Singh, Sanjay Kumar, 2023. "Green operational performance in a high-tech industry: Role of green HRM and green knowledge," Journal of Business Research, Elsevier, vol. 160(C).

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    Keywords

    TQM; PLS; SEM; human resources;
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