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An empirical examination of quality tool deployment patterns and their impact on performance

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  • R. Handfield
  • Jayanth Jayaram
  • S. Ghosh

Abstract

Although research suggests that quality management initiatives often fail to meet managers' expectations, few studies consider that an inappropriate choice of quality tools may adversely affect the results. This paper analyses the pattern of quality tool deployment and its impact on performance using a sample of 313 North American and European firms. The analysis reveals that four primary types of quality tool applications occur: Human Resource (HR) tools, Design tools, Discipline tools and Measurement tools. Several significant relationships between these dimensions and quality performance were found, suggesting that successful tool deployment often depends on competitive conditions and internal strategies.

Suggested Citation

  • R. Handfield & Jayanth Jayaram & S. Ghosh, 1999. "An empirical examination of quality tool deployment patterns and their impact on performance," International Journal of Production Research, Taylor & Francis Journals, vol. 37(6), pages 1403-1426, April.
    • Handle: RePEc:taf:tprsxx:v:37:y:1999:i:6:p:1403-1426
    DOI: 10.1080/002075499191328
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    Cited by:

    1. Kannan, Vijay R. & Tan, Keah Choon, 2005. "Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance," Omega, Elsevier, vol. 33(2), pages 153-162, April.
    2. Vishal Singh Patyal & K. Maddulety, 2015. "Interrelationship between Total Quality Management and Six Sigma: A Review," Global Business Review, International Management Institute, vol. 16(6), pages 1025-1060, December.
    3. Farris, Jennifer A. & Van Aken, Eileen M. & Doolen, Toni L. & Worley, June, 2009. "Critical success factors for human resource outcomes in Kaizen events: An empirical study," International Journal of Production Economics, Elsevier, vol. 117(1), pages 42-65, January.

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