To be engaged or not to be engaged: The antecedents and consequences of service employee engagement
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DOI: 10.1016/j.jbusres.2012.01.007
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- Utpal Baruah & T. Bangar Raju & Leena Sachdeva, 2023. "Mapping the Landscape of Employee Engagement Research: A Bibliometric Review and Future Research Directions," South Asian Journal of Business and Management Cases, , vol. 12(3), pages 253-274, December.
- Hammedi, Wafa & Leclercq, Thomas & Poncin, Ingrid & Alkire (Née Nasr), Linda, 2021. "Uncovering the dark side of gamification at work: Impacts on engagement and well-being," Journal of Business Research, Elsevier, vol. 122(C), pages 256-269.
- Chen, Hao & Richard, Orlando C. & Dorian Boncoeur, O. & Ford, David L., 2020. "Work engagement, emotional exhaustion, and counterproductive work behavior," Journal of Business Research, Elsevier, vol. 114(C), pages 30-41.
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- Alpha Kaleb Gill & Danish Siddiqui, 2020. "How Flexible Work Arrangements Affects Affective Organizational Commitment, and Work-Life Enrichment in Pakistan¡¯s Service Industry: The Role of Time Planning, Work-Life Conflict, and Engagement," Human Resource Research, Macrothink Institute, vol. 4(1), pages 269-313, December.
- Lambert, Abbie & Jones, Robert Paul & Clinton, Suzanne, 2021. "Employee engagement and the service profit chain in a quick-service restaurant organization," Journal of Business Research, Elsevier, vol. 135(C), pages 214-225.
- Hüseyin Arasli & Reza Bahman Teimouri & Hasan Kiliç & Iman Aghaei, 2017. "Effects of service orientation on job embeddedness in hotel industry," The Service Industries Journal, Taylor & Francis Journals, vol. 37(9-10), pages 607-627, June.
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Keywords
Employee engagement; Job Demand-Resources (JD-R) model; Supervisory support; Supervisory feedback; Perceived autonomy; Service employee performance;All these keywords.
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