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Inefficiency in stochastic queueing systems with strategic customers

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  • Ghosh, Souvik
  • Hassin, Refael

Abstract

This paper summarizes the literature on efficiency loss when agents selfishly optimize their utility in stochastic queueing systems. The price of anarchy is the most popular measure for quantifying this loss, but we also discuss other measures. The queueing models are introduced briefly and results on the loss of efficiency are discussed.

Suggested Citation

  • Ghosh, Souvik & Hassin, Refael, 2021. "Inefficiency in stochastic queueing systems with strategic customers," European Journal of Operational Research, Elsevier, vol. 295(1), pages 1-11.
    • Handle: RePEc:eee:ejores:v:295:y:2021:i:1:p:1-11
    DOI: 10.1016/j.ejor.2021.03.065
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    Cited by:

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    2. Tsai, Eline R. & Demirtas, Derya & Tintu, Andrei N. & de Jonge, Robert & de Rijke, Yolanda B. & Boucherie, Richard J., 2023. "Design of fork-join networks of First-In-First-Out and infinite-server queues applied to clinical chemistry laboratories," European Journal of Operational Research, Elsevier, vol. 310(3), pages 1101-1117.
    3. Hung Q. Nguyen & Tuan Phung-Duc, 2022. "Strategic customer behavior and optimal policies in a passenger–taxi double-ended queueing system with multiple access points and nonzero matching times," Queueing Systems: Theory and Applications, Springer, vol. 102(3), pages 481-508, December.
    4. Nurehemaiti Yiming, 2024. "Dynamic Analysis of the M/G/1 Stochastic Clearing Queueing Model in a Three-Phase Environment," Mathematics, MDPI, vol. 12(6), pages 1-26, March.
    5. Zhao, Chen & Wang, Zhongbin, 2023. "The impact of line-sitting on a two-server queueing system," European Journal of Operational Research, Elsevier, vol. 308(2), pages 782-800.
    6. Benioudakis, Myron & Zissis, Dimitris & Burnetas, Apostolos & Ioannou, George, 2023. "Service provision on an aggregator platform with time-sensitive customers: Pricing strategies and coordination," International Journal of Production Economics, Elsevier, vol. 257(C).

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