IDEAS home Printed from https://ideas.repec.org/a/bla/bstrat/v23y2014i3p145-159.html
   My bibliography  Save this article

An Examination of Corporate Social Responsibility Implementation and Stakeholder Engagement: A Case Study in the Australian Mining Industry

Author

Listed:
  • Angela R. Dobele
  • Kate Westberg
  • Marion Steel
  • Kris Flowers

Abstract

This case study explores the experience of a company in a controversial industry sector and its efforts to act in a socially responsible manner when establishing a presence in a regional market. We examine the management of stakeholder relationships and communication, and identify the challenges associated with implementing corporate social responsibility (CSR) initiatives. Our findings highlight the importance of ongoing and broad stakeholder identification, prioritization and management. This case study demonstrates the key role of commitment from senior management and front‐line employees and the importance of a CSR champion. Commitment must be demonstrated at a local level to facilitate community engagement, feedback and monitoring. Finally, the findings highlight the externality of stakeholder networks and their non‐centric relationship with the company. Thus, a company is not the centre of the stakeholder network; the network has a life of its own, regardless of a company's involvement or non‐involvement. Copyright © 2013 John Wiley & Sons, Ltd and ERP Environment.

Suggested Citation

  • Angela R. Dobele & Kate Westberg & Marion Steel & Kris Flowers, 2014. "An Examination of Corporate Social Responsibility Implementation and Stakeholder Engagement: A Case Study in the Australian Mining Industry," Business Strategy and the Environment, Wiley Blackwell, vol. 23(3), pages 145-159, March.
    • Handle: RePEc:bla:bstrat:v:23:y:2014:i:3:p:145-159
    DOI: 10.1002/bse.1775
    as

    Download full text from publisher

    File URL: https://doi.org/10.1002/bse.1775
    Download Restriction: no
    File URL: https://libkey.io/10.1002/bse.1775?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Spiggle, Susan, 1994. "Analysis and Interpretation of Qualitative Data in Consumer Research," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 21(3), pages 491-503, December.
    2. Alexander Rodriguez‐Melo & S. Afshin Mansouri, 2011. "Stakeholder Engagement: Defining Strategic Advantage for Sustainable Construction," Business Strategy and the Environment, Wiley Blackwell, vol. 20(8), pages 539-552, December.
    3. Benedict Imbun, 2007. "Cannot Manage without The ‚Significant Other’: Mining, Corporate Social Responsibility and Local Communities in Papua New Guinea," Journal of Business Ethics, Springer, vol. 73(2), pages 177-192, June.
    4. Tiina Onkila, 2011. "Multiple forms of stakeholder interaction in environmental management: business arguments regarding differences in stakeholder relationships," Business Strategy and the Environment, Wiley Blackwell, vol. 20(6), pages 379-393, September.
    5. Sharon Bolton & Rebecca Kim & Kevin O’Gorman, 2011. "Corporate Social Responsibility as a Dynamic Internal Organizational Process: A Case Study," Journal of Business Ethics, Springer, vol. 101(1), pages 61-74, June.
    6. Björn Sven Ivens & Catherine Pardo & Annalisa Tunisini, 2009. "Organizing and integrating marketing and purchasing in business markets : An introduction to the special issue, issues and implications," Post-Print hal-02312434, HAL.
    7. Abagail McWilliams & Donald S. Siegel & Patrick M. Wright, 2006. "Corporate Social Responsibility: Strategic Implications," Journal of Management Studies, Wiley Blackwell, vol. 43(1), pages 1-18, January.
    8. Kevin P. Kepore & Benedict Y. Imbun, 2011. "Mining and stakeholder engagement discourse in a Papua New Guinea mine," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 18(4), pages 220-233, July.
    9. Magali Delmas & Michael W. Toffel, 2004. "Stakeholders and environmental management practices: an institutional framework," Business Strategy and the Environment, Wiley Blackwell, vol. 13(4), pages 209-222, July.
    10. Deanna Kemp, 2010. "Community relations in the global mining industry: exploring the internal dimensions of externally orientated work," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 17(1), pages 1-14, January.
    11. Shirish Sangle, 2010. "Critical success factors for corporate social responsibility: a public sector perspective," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 17(4), pages 205-214, July.
    12. C. Bhattacharya & Daniel Korschun & Sankar Sen, 2009. "Strengthening Stakeholder–Company Relationships Through Mutually Beneficial Corporate Social Responsibility Initiatives," Journal of Business Ethics, Springer, vol. 85(2), pages 257-272, April.
    13. Irene Henriques & Sanjay Sharma, 2005. "Pathways of stakeholder influence in the Canadian forestry industry," Business Strategy and the Environment, Wiley Blackwell, vol. 14(6), pages 384-398, November.
    14. W.J. Johnston & V. Swaen, 2009. "The supporting function of marketing in corporate social responsibility," Post-Print hal-00575805, HAL.
    15. François Maon & Adam Lindgreen & Valérie Swaen, 2009. "Designing and Implementing Corporate Social Responsibility: An Integrative Framework Grounded in Theory and Practice," Journal of Business Ethics, Springer, vol. 87(1), pages 71-89, April.
    16. Heledd Jenkins, 2004. "Corporate social responsibility and the mining industry: conflicts and constructs," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 11(1), pages 23-34, March.
    17. Fry, Marie-Louise & Polonsky, Michael, 2004. "Introduction: special issue on examining marketing's unintended consequences," Journal of Business Research, Elsevier, vol. 57(11), pages 1209-1210, November.
    18. Fry, Marie-Louise & Polonsky, Michael Jay, 2004. "Examining the unintended consequences of marketing," Journal of Business Research, Elsevier, vol. 57(11), pages 1303-1306, November.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Veronica Devenin & Constanza Bianchi, 2018. "Soccer fields? What for? Effectiveness of corporate social responsibility initiatives in the mining industry," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 25(5), pages 866-879, September.
    2. Andrew Ngawenja Mzembe, 2016. "Doing Stakeholder Engagement Their own Way: Experience from the Malawian Mining Industry," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 23(1), pages 1-14, January.
    3. Pablo Gomez‐Carrasco & Giovanna Michelon, 2017. "The Power of Stakeholders' Voice: The Effects of Social Media Activism on Stock Markets," Business Strategy and the Environment, Wiley Blackwell, vol. 26(6), pages 855-872, September.
    4. Olivier Boiral & Iñaki Heras‐Saizarbitoria & Marie‐Christine Brotherton, 2023. "Sustainability management and social license to operate in the extractive industry: The cross‐cultural gap with Indigenous communities," Sustainable Development, John Wiley & Sons, Ltd., vol. 31(1), pages 125-137, February.
    5. Bongani Munkuli & Renee Horne, 2018. "Financial Markets Value Reputation for Corporate Social Responsibility (CSR) – A Study of the South African Mining Sector," Africagrowth Agenda, Africagrowth Institute, vol. 15(2), pages 17-22.
    6. Kevin P. Kepore & Benedict Y. Imbun, 2011. "Mining and stakeholder engagement discourse in a Papua New Guinea mine," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 18(4), pages 220-233, July.
    7. Abdul–Wadood Moomen & Ashraf Dewan, 2017. "Probing the Perspectives of Stakeholder Engagement and Resistance Against Large‐Scale Surface Mining in Developing Countries," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 24(2), pages 85-95, March.
    8. Sharon McLennan & Glenn Banks, 2019. "Reversing the lens: Why corporate social responsibility is not community development," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 26(1), pages 117-126, January.
    9. Hector Viveros, 2016. "Examining Stakeholders' Perceptions of Mining Impacts and Corporate Social Responsibility," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 23(1), pages 50-64, January.
    10. Lyon Salia Awuah & Kwame Oduro Amoako & Stephen Yeboah & Emmanuel Opoku Marfo & Peter Ansu-Mensah, 2021. "Corporate Social Responsibility (CSR): motivations and challenges of a Multinational Enterprise (MNE) subsidiary’s engagement with host communities in Ghana," International Journal of Corporate Social Responsibility, Springer, vol. 6(1), pages 1-13, December.
    11. Julia Wolf, 2013. "Improving the Sustainable Development of Firms: The Role of Employees," Business Strategy and the Environment, Wiley Blackwell, vol. 22(2), pages 92-108, February.
    12. Shubham & Parikshit Charan & L.S. Murty, 2018. "Secondary stakeholder pressures and organizational adoption of sustainable operations practices: The mediating role of primary stakeholders," Business Strategy and the Environment, Wiley Blackwell, vol. 27(7), pages 910-923, November.
    13. Sara Bice, 2017. "Corporate Social Responsibility as Institution: A Social Mechanisms Framework," Journal of Business Ethics, Springer, vol. 143(1), pages 17-34, June.
    14. Anna Lee Rowe & Margaret Nowak & Mohammed Quaddus & Marita Naude, 2014. "Stakeholder Engagement and Sustainable Corporate Community Investment," Business Strategy and the Environment, Wiley Blackwell, vol. 23(7), pages 461-474, November.
    15. Imbun, Benedict Y., 2013. "Maintaining land use agreements in Papua New Guinea Mining: ‘Business as usual’?," Resources Policy, Elsevier, vol. 38(3), pages 310-319.
    16. Caterina Lorenzo-Molo & Zenon Udani, 2013. "Bringing Back the Essence of the “S” and “R” to CSR: Understanding the Limitations of the Merchant Trade and the White Man’s Burden," Journal of Business Ethics, Springer, vol. 117(1), pages 123-136, September.
    17. Yi Liu & Wenqian Li & Yuan Li, 2020. "Ambidexterity between low cost strategy and CSR strategy: contingencies of competition and regulation," Asia Pacific Journal of Management, Springer, vol. 37(3), pages 633-660, September.
    18. Matthew Walker & Stephen Hills & Bob Heere, 2017. "Evaluating a Socially Responsible Employment Program: Beneficiary Impacts and Stakeholder Perceptions," Journal of Business Ethics, Springer, vol. 143(1), pages 53-70, June.
    19. Muhamad Azrin Nazri & Nor Asiah Omar & Aini Aman & Abu Hanifah Ayob & Nur Ainna Ramli, 2020. "Corporate Social Responsibility and Business Performance in Takaful Agencies: The Moderating Role of Objective Environment," Sustainability, MDPI, vol. 12(20), pages 1-18, October.
    20. Francesco Perrini & Angeloantonio Russo & Antonio Tencati & Clodia Vurro, 2011. "Deconstructing the Relationship Between Corporate Social and Financial Performance," Journal of Business Ethics, Springer, vol. 102(1), pages 59-76, March.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:bstrat:v:23:y:2014:i:3:p:145-159. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://onlinelibrary.wiley.com/journal/10.1002/(ISSN)1099-0836 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.