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Informal Employment Dispute Resolution among Low-Wage Non-Union Workers: Does Managerially Initiated Workplace Voice Enhance Equity and Efficiency?

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  • Andy Charlwood
  • Anna Pollert

Abstract

The decline of collective industrial relations has shifted the focus of industrial relations research to the study of individual employment disputes. In this article, we investigate whether employer-initiated workplace voice is associated with improved resolution of individual complaints or grievances workers make against employers. We find that our measure of workplace voice is associated with less serious problems, more informal methods of dispute resolution, more satisfactory outcomes for workers and lower quit rates. However, these findings need to be set against generally low rates of satisfactory dispute resolution for all employees in our sample.

Suggested Citation

  • Andy Charlwood & Anna Pollert, 2014. "Informal Employment Dispute Resolution among Low-Wage Non-Union Workers: Does Managerially Initiated Workplace Voice Enhance Equity and Efficiency?," British Journal of Industrial Relations, London School of Economics, vol. 52(2), pages 359-386, June.
    • Handle: RePEc:bla:brjirl:v:52:y:2014:i:2:p:359-386
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    File URL: http://hdl.handle.net/10.1111/j.1467-8543.2012.00903.x
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    References listed on IDEAS

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    1. Knight, K G & Latreille, Paul L, 2000. "How Far Do Cases Go? Resolution in Industrial Tribunal Applications," Manchester School, University of Manchester, vol. 68(6), pages 723-744, December.
    2. Karen E. Boroff & David Lewin, 1997. "Loyalty, Voice, and Intent to Exit a Union Firm: A Conceptual and Empirical Analysis," ILR Review, Cornell University, ILR School, vol. 51(1), pages 50-63, October.
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    4. Anna Pollert & Andy Charlwood, 2009. "The vulnerable worker in Britain and problems at work," Work, Employment & Society, British Sociological Association, vol. 23(2), pages 343-362, June.
    5. George Saridakis & Sukanya Sen‐Gupta & Paul Edwards & David J. Storey, 2008. "The Impact of Enterprise Size on Employment Tribunal Incidence and Outcomes: Evidence from Britain," British Journal of Industrial Relations, London School of Economics, vol. 46(3), pages 469-499, September.
    6. Valerie Antcliff & Richard Saundry, 2009. "Accompaniment, Workplace Representation and Disciplinary Outcomes in British Workplaces — Just a Formality?," British Journal of Industrial Relations, London School of Economics, vol. 47(1), pages 100-121, March.
    7. Brian Bemmels, 1994. "The Determinants of Grievance Initiation," ILR Review, Cornell University, ILR School, vol. 47(2), pages 285-301, January.
    8. Brian Bemmels & Yonatan Reshef & Kay Stratton-Devine, 1991. "The Roles of Supervisors, Employees, and Stewards in Grievance Initiation," ILR Review, Cornell University, ILR School, vol. 45(1), pages 15-30, October.
    9. Samuel Bacharach & Peter Bamberger, 2004. "The Power of Labor to Grieve: The Impact of the Workplace, Labor Market, and Power-Dependence on Employee Grievance Filing," ILR Review, Cornell University, ILR School, vol. 57(4), pages 518-539, July.
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    Cited by:

    1. Rupert Harwood, 2016. "Can International Human Rights Law Help Restore Access to Justice for Disabled Workers?," Laws, MDPI, vol. 5(2), pages 1-23, April.
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    3. Michael Barry & Adrian Wilkinson, 2016. "Pro-Social or Pro-Management? A Critique of the Conception of Employee Voice as a Pro-Social Behaviour within Organizational Behaviour," British Journal of Industrial Relations, London School of Economics, vol. 54(2), pages 261-284, June.
    4. Mark Anner, 2018. "CSR Participation Committees, Wildcat Strikes and the Sourcing Squeeze in Global Supply Chains," British Journal of Industrial Relations, London School of Economics, vol. 56(1), pages 75-98, March.

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