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The Cost of High-Powered Incentives: Employee Gaming in Enterprise Software Sales

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Cited by:

  1. Lskavyan, Vahe, 2022. "Storming in agent recruitment: Evidence from declassified Soviet secret service files," Journal of Economic Behavior & Organization, Elsevier, vol. 200(C), pages 973-990.
  2. Frakes, Michael D. & Wasserman, Melissa F., 2020. "Procrastination at the Patent Office?," Journal of Public Economics, Elsevier, vol. 183(C).
  3. Andrew Pendleton & Ben Lupton & Andrew Rowe & Richard Whittle, 2019. "Back to the Shop Floor: Behavioural Insights from Workplace Sociology," Work, Employment & Society, British Sociological Association, vol. 33(6), pages 1039-1057, December.
  4. Manthei, Kathrin & Sliwka, Dirk, 2018. "Multitasking and Subjective Performance Evaluations: Theory and Evidence from a Field Experiment in a Bank," IZA Discussion Papers 11581, Institute of Labor Economics (IZA).
  5. Victor Gonzalez-Jimenez & Patricio S. Dalton & Charles N. Noussair, 2019. "The Dark Side of Monetary Bonuses: Theory and Experimental Evidence," Vienna Economics Papers vie1909, University of Vienna, Department of Economics.
  6. Minkyung Kim & K. Sudhir & Kosuke Uetake & Rodrigo Canales, 2016. "Multidimensional Sales Incentives in CRM Settings: Customer Adverse Selection and Moral Hazard," Cowles Foundation Discussion Papers 2085, Cowles Foundation for Research in Economics, Yale University.
  7. Myeong-Hun Lim & Jin-Ha Yoon & Won-Tae Lee & Min-Seok Kim & Seong-Uk Baek & Jong-Uk Won, 2023. "Performance-Based Pay System and Job Stress Related to Depression/Anxiety in Korea: Analysis of Korea Working Condition Survey," IJERPH, MDPI, vol. 20(5), pages 1-13, February.
  8. Timothy Gubler & Ian Larkin & Lamar Pierce, 2016. "Motivational Spillovers from Awards: Crowding Out in a Multitasking Environment," Organization Science, INFORMS, vol. 27(2), pages 286-303, April.
  9. Fuhai Hong & Tanjim Hossain & John A. List & Migiwa Tanaka, 2018. "Testing The Theory Of Multitasking: Evidence From A Natural Field Experiment In Chinese Factories," International Economic Review, Department of Economics, University of Pennsylvania and Osaka University Institute of Social and Economic Research Association, vol. 59(2), pages 511-536, May.
  10. Sebastian J. Goerg & Sebastian Kube & Jonas Radbruch, 2019. "The Effectiveness of Incentive Schemes in the Presence of Implicit Effort Costs," Management Science, INFORMS, vol. 65(9), pages 4063-4078, September.
  11. Delfgaauw, Josse & Souverijn, Michiel, 2016. "Biased supervision," Journal of Economic Behavior & Organization, Elsevier, vol. 130(C), pages 107-125.
  12. George Momanyi & Maureen Adoyo & Eunice Mwangi & Dennis Mokua, 2017. "Strengthening Strategic Reward Framework in Health Systems: A Survey of Narok County, Kenya," Global Journal of Health Science, Canadian Center of Science and Education, vol. 9(1), pages 181-181, January.
  13. Bryan Hong & Lorenz Kueng & Mu-Jeung Yang, 2019. "Complementarity of Performance Pay and Task Allocation," Management Science, INFORMS, vol. 65(11), pages 5152-5170, November.
  14. Panle Jia Barwick & Parag A. Pathak & Maisy Wong, 2015. "Conflicts of Interest and the Realtor Commission Puzzle," NBER Working Papers 21489, National Bureau of Economic Research, Inc.
  15. Smulowitz, Stephen J. & Almandoz, Juan (“John”), 2021. "Reprint of “Predicting employee wrongdoing: The complementary effect of CEO option pay and the pay gap”," Organizational Behavior and Human Decision Processes, Elsevier, vol. 166(C), pages 104-116.
  16. Calem, Paul & Correa, Ricardo & Lee, Seung Jung, 2020. "Prudential policies and their impact on credit in the United States," Journal of Financial Intermediation, Elsevier, vol. 42(C).
  17. Efing, Matthias & Hau, Harald & Kampkötter, Patrick & Steinbrecher, Johannes, 2015. "Incentive pay and bank risk-taking: Evidence from Austrian, German, and Swiss banks," Journal of International Economics, Elsevier, vol. 96(S1), pages 123-140.
  18. Caroline Flammer & Jiao Luo, 2017. "Corporate social responsibility as an employee governance tool: Evidence from a quasi-experiment," Strategic Management Journal, Wiley Blackwell, vol. 38(2), pages 163-183, February.
  19. Hunt Allcott & Richard L. Sweeney, 2017. "The Role of Sales Agents in Information Disclosure: Evidence from a Field Experiment," Management Science, INFORMS, vol. 63(1), pages 21-39, January.
  20. Alan Benson & Danielle Li & Kelly Shue, 2019. "Promotions and the Peter Principle," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 134(4), pages 2085-2134.
  21. Arie, Guy, 2016. "Dynamic costs and moral hazard: A duality-based approach," Journal of Economic Theory, Elsevier, vol. 166(C), pages 1-50.
  22. Lamar Pierce & Alex Rees-Jones & Charlotte Blank, 2020. "The Negative Consequences of Loss-Framed Performance Incentives," NBER Working Papers 26619, National Bureau of Economic Research, Inc.
  23. Delfgaauw, Josse & Dur, Robert & Non, Arjan & Verbeke, Willem, 2014. "Dynamic incentive effects of relative performance pay: A field experiment," Labour Economics, Elsevier, vol. 28(C), pages 1-13.
  24. Takahashi, Shingo & Owan, Hideo & Tsuru, Tsuyoshi & Uehara, Katsuhito, 2014. "Multitasking Incentives and Biases in Subjective Performance Evaluation," Discussion Paper Series 614, Institute of Economic Research, Hitotsubashi University.
  25. Joshua Graff Zivin & Lisa B. Kahn & Matthew Neidell, 2021. "Incentivizing Learning-by-Doing: The Role of Compensation Schemes," Research in Labor Economics, in: Workplace Productivity and Management Practices, volume 49, pages 139-178, Emerald Group Publishing Limited.
  26. Federica De Stefano & Matthew Bidwell & Arnaldo Camuffo, 2022. "Do managers capture the value they create? Drivers of managers' value capture in a large retail chain," Strategic Management Journal, Wiley Blackwell, vol. 43(10), pages 1983-2011, October.
  27. Jun Honda & Roman Inderst, 2017. "Nonlinear incentives and advisor bias," Working Papers 2017-26, Faculty of Economics and Statistics, Universität Innsbruck.
  28. Cai, Xiqian & Jiang, Wei & Song, Hong & Xie, Huihua, 2022. "Pay for performance schemes and manufacturing worker productivity: Evidence from a kinked design in China," Journal of Development Economics, Elsevier, vol. 156(C).
  29. Patrick Kampk�tter, 2015. "Pay-performance sensitivity of compensation contracts for nonexecutive employees: the case of the financial crisis," Applied Economics Letters, Taylor & Francis Journals, vol. 22(9), pages 734-738, June.
  30. Jun Honda & Roman Inderst & Marco Ottaviani, 2024. "When Liability Is Not Enough: Regulating Bonus Payments in Markets with Advice," Management Science, INFORMS, vol. 70(2), pages 1301-1314, February.
  31. Michael D. Frakes & Melissa F. Wasserman, 2016. "Procrastination in the Workplace: Evidence from the U.S. Patent Office," NBER Working Papers 22987, National Bureau of Economic Research, Inc.
  32. Pranav Jindal & Peter Newberry, 2022. "The Profitability of Revenue-Based Quotas Under Price Negotiation," Management Science, INFORMS, vol. 68(2), pages 917-940, February.
  33. Kräkel, Matthias, 2018. "Empowerment and the Dark Side of Delegation," IZA Discussion Papers 11289, Institute of Labor Economics (IZA).
  34. Victor Gonzalez-Jimenez & Patricio S. Dalton & Charles N. Noussair, 2019. "The Dark Side of Monetary Bonuses: Theory and Experimental Evidence," Vienna Economics Papers 1909, University of Vienna, Department of Economics.
  35. Benjamin Edelman & Ian Larkin, 2015. "Social Comparisons and Deception Across Workplace Hierarchies: Field and Experimental Evidence," Organization Science, INFORMS, vol. 26(1), pages 78-98, February.
  36. Alexandre Garel & Arthur Petit-Romec, 2021. "Engaging Employees for the Long Run: Long-Term Investors and Employee-Related CSR," Journal of Business Ethics, Springer, vol. 174(1), pages 35-63, November.
  37. Olivier Chatain & Philipp Meyer-Doyle, 2017. "Alleviating managerial dilemmas in human-capital-intensive firms through incentives: Evidence from M&A legal advisors," Strategic Management Journal, Wiley Blackwell, vol. 38(2), pages 232-254, February.
  38. Richard B. Freeman & Wei Huang & Teng Li, 2019. "Non-linear Incentives, Worker Productivity, and Firm Profits: Evidence from a Quasi-experiment," NBER Working Papers 25507, National Bureau of Economic Research, Inc.
  39. Christine L. Exley & Stephen J. Terry, 2019. "Wage Elasticities in Working and Volunteering: The Role of Reference Points in a Laboratory Study," Management Science, INFORMS, vol. 65(1), pages 413-425, January.
  40. Ann P. Bartel, 2017. "Multitasking at work: Do firms get what they pay for?," IZA World of Labor, Institute of Labor Economics (IZA), pages 362-362, May.
  41. Herweg, Fabian & Rosato, Antonio, 2018. "Bait and Ditch: Consumer Naiveté and Salesforce Incentives," CEPR Discussion Papers 12612, C.E.P.R. Discussion Papers.
  42. Dessein, Wouter & Lo, Desmond (Ho-Fu) & Minami, Chieko, 2019. "Coordination and Organization Design: Theory and Micro-evidence," CEPR Discussion Papers 13938, C.E.P.R. Discussion Papers.
  43. Rui J. P. de Figueiredo & Evan Rawley & Orie Shelef, 2023. "Bad bets: Nonlinear incentives, risk, and performance," Strategic Management Journal, Wiley Blackwell, vol. 44(1), pages 288-310, January.
  44. Neckermann, Susanne & Yang, Xiaolan, 2017. "Understanding the (unexpected) consequences of unexpected recognition," Journal of Economic Behavior & Organization, Elsevier, vol. 135(C), pages 131-142.
  45. Eric J. Allen & Patricia M. Dechow & Devin G. Pope & George Wu, 2014. "Reference-Dependent Preferences: Evidence from Marathon Runners," NBER Working Papers 20343, National Bureau of Economic Research, Inc.
  46. Fabian Herweg & Antonio Rosato, 2020. "Bait and ditch: Consumer naïveté and salesforce incentives," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 29(1), pages 97-121, January.
  47. Supreet Kaur & Michael Kremer & Sendhil Mullainathan, 2015. "Self-Control at Work," Journal of Political Economy, University of Chicago Press, vol. 123(6), pages 1227-1277.
  48. Nishani Bourmault & Jordan Siegel, 2022. "Why Local Adaptation Sometimes Fails to be Effective for MNEs: Exploring the Dynamics of Collective Bonuses, Egalitarianism, and Informal Norms," Journal of Management Studies, Wiley Blackwell, vol. 59(4), pages 886-924, June.
  49. Jacek Woźniak, 2020. "Gamification for Sales Incentives," Contemporary Economics, University of Economics and Human Sciences in Warsaw., vol. 14(2), June.
  50. Stephen J. Terry, 2023. "The Macro Impact of Short‐Termism," Econometrica, Econometric Society, vol. 91(5), pages 1881-1912, September.
  51. Kräkel, Matthias, 2021. "On the delegation of authority," Journal of Economic Behavior & Organization, Elsevier, vol. 191(C), pages 965-981.
  52. Matthias Kräkel & Anja Schöttner, 2020. "Delegating Pricing Authority to Sales Agents: The Impact of Kickbacks," Management Science, INFORMS, vol. 66(6), pages 2686-2705, June.
  53. Tat Y. Chan & Jia Li & Lamar Pierce, 2014. "Compensation and Peer Effects in Competing Sales Teams," Management Science, INFORMS, vol. 60(8), pages 1965-1984, August.
  54. Panle Jia Barwick & Parag A. Pathak & Maisy Wong, 2017. "Conflicts of Interest and Steering in Residential Brokerage," American Economic Journal: Applied Economics, American Economic Association, vol. 9(3), pages 191-222, July.
  55. Rui de Figueiredo & Evan Rawley & Orie Shelef, 2014. "Bad Bets: Excessive Risk Taking, Convex Incentives, and Performance," Discussion Papers 13-002, Stanford Institute for Economic Policy Research.
  56. Nicola Lacetera & Mario Macis & Robert Slonim, 2014. "Rewarding Volunteers: A Field Experiment," Management Science, INFORMS, vol. 60(5), pages 1107-1129, May.
  57. Heinz, Matthias & Khashabi, Pooyan & Zubanov, Nick & Kretschmer, Tobias & Friebel, Guido, 2017. "Heterogeneous Effects of Performance Pay with Market Competition: Evidence from a Randomized Field Experiment," CEPR Discussion Papers 12474, C.E.P.R. Discussion Papers.
  58. Burbano, Vanessa C. & Ostler, James, 2021. "Differences in consumer-benefiting misconduct by nonprofit, for-profit, and public organizations," Organizational Behavior and Human Decision Processes, Elsevier, vol. 166(C), pages 117-136.
  59. Smulowitz, Stephen J. & Almandoz, Juan, 2021. "Predicting employee wrongdoing: The complementary effect of CEO option pay and the pay gap," Organizational Behavior and Human Decision Processes, Elsevier, vol. 162(C), pages 123-135.
  60. Michael Housman & Dylan Minor, 2015. "Toxic Workers," Harvard Business School Working Papers 16-057, Harvard Business School, revised Nov 2015.
  61. Barron, Daniel & Georgiadis, George & Swinkels, Jeroen M., 2020. "Optimal contracts with a risk-taking agent," Theoretical Economics, Econometric Society, vol. 15(2), May.
  62. Kathrin Manthei & Dirk Sliwka, 2019. "Multitasking and Subjective Performance Evaluations: Theory and Evidence from a Field Experiment in a Bank," Management Science, INFORMS, vol. 65(12), pages 5861-5883, December.
  63. Matthias Efing & Harald Hau & Patrick Kampkötter & Johannes Steinbrecher, 2015. "Die Dosis macht das Gift – eine Analyse zum Einfluss von Bonuszahlungen auf die Profitabilität und das Risiko von Banken," ifo Schnelldienst, ifo Institute - Leibniz Institute for Economic Research at the University of Munich, vol. 68(03), pages 23-31, February.
  64. Hunt Allcott & Richard Sweeney, 2014. "The Role of Sales Agents in Information Disclosure: Evidence from a Field Experiment," NBER Working Papers 20048, National Bureau of Economic Research, Inc.
  65. David C. Chan, Jr., 2015. "The Efficiency of Slacking Off: Evidence from the Emergency Department," NBER Working Papers 21002, National Bureau of Economic Research, Inc.
  66. Jay Dixon & Bryan Hong & Lynn Wu, 2021. "The Robot Revolution: Managerial and Employment Consequences for Firms," Management Science, INFORMS, vol. 67(9), pages 5586-5605, September.
  67. Eric J. Allen & Patricia M. Dechow & Devin G. Pope & George Wu, 2017. "Reference-Dependent Preferences: Evidence from Marathon Runners," Management Science, INFORMS, vol. 63(6), pages 1657-1672, June.
  68. Kuhn, Peter J. & Yu, Lizi, 2021. "Kinks as Goals: Accelerating Commissions and the Performance of Sales Teams," IZA Discussion Papers 14115, Institute of Labor Economics (IZA).
  69. Max Thon & Oliver Gürtler & Matthias Heinz & Kai Schäfer & Dirk Sliwka, 2024. "Strategic incentives in intermediary markets: Field-experimental evidence," ECONtribute Discussion Papers Series 297, University of Bonn and University of Cologne, Germany.
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