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Support, Supported, and Supporting: Meta-Perception as the Missing Link in Organizational Behavior

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Listed:
  • Laetitia Renier
  • Claudia Toma

Abstract

Why do employees help more or less their colleagues? Why do they feel misunderstood and not supported by their superiors or peers? Why is employees’ professional development not necessarily improved after multisource feedback? Could all of these organizational outcomes be influenced by people’s metaperception, a phenomenon largely ignored in the field of organizational behavior? The literature about Organizational Citizenship Behavior (OCB), Workplace Relationship (WR), Perceived Organizational Support (POS) and Multisource Feedback (MSF) seems to carry a black box. It may concern the motivational aspects of OCB, the conceptualization of POS or even the mechanisms behind MSF’s shortfalls. This paper highlights several gaps in the field of Organizational Behavior and then, addresses this gap through the lens of metaperception. This paper aims to provide convincing evidence that metaperception is the missing link to improve our understanding of OCB, WR, POS and MSF. We conclude on clear directions for future research investigating how metaperception could intervene in these three outcomes.

Suggested Citation

  • Laetitia Renier & Claudia Toma, 2018. "Support, Supported, and Supporting: Meta-Perception as the Missing Link in Organizational Behavior," Working Papers CEB 18-005, ULB -- Universite Libre de Bruxelles.
    • Handle: RePEc:sol:wpaper:2013/264416
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    References listed on IDEAS

    as
    1. Seers, Anson, 1989. "Team-member exchange quality: A new construct for role-making research," Organizational Behavior and Human Decision Processes, Elsevier, vol. 43(1), pages 118-135, February.
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    More about this item

    Keywords

    metaperception; perceived support; organizational citizenship behavior; multisource feedback;
    All these keywords.

    JEL classification:

    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • D84 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Expectations; Speculations

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