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Servant Leadership Influencing Store-Level Profit: The Mediating Effect of Employee Flourishing

Author

Listed:
  • Vincent J. Giolito

    (EMLYON Business School)

  • Robert C. Liden

    (University of Illinois at Chicago)

  • Dirk Dierendonck

    (Erasmus University)

  • Gordon W. Cheung

    (The University of Auckland)

Abstract

Servant leadership and other ethical and moral approaches to leadership have been criticized for focusing on followers to the potential detriment of other stakeholders, specifically shareholders. With individual data collected from 485 respondents nested in 55 similar stores in a single company, within a large metropolitan area in France, we tested a multilevel model whereby servant leadership relates positively to business-unit performance measured by profit growth—a key indicator for shareholders—through the mediation of employee flourishing and revenue growth. With financial performance data collected approximately 15 months after servant leadership was measured, results supported the hypothesized relationships. At the individual level, this study also showed the association of servant leadership and employee flourishing to be negatively moderated by individual perceptions of power distance orientation: the weaker the power distance orientation, the stronger the influence of servant leadership on employee flourishing. Improving on prior studies that relied on data aggregated at the group level and proximal indicators of performance, this multilevel study sheds light on how servant leadership, a prominent form of ethically conscious leadership, may resolve the fundamental tension leaders face vis-à-vis the potentially diverging interests of their stakeholders.

Suggested Citation

  • Vincent J. Giolito & Robert C. Liden & Dirk Dierendonck & Gordon W. Cheung, 2021. "Servant Leadership Influencing Store-Level Profit: The Mediating Effect of Employee Flourishing," Journal of Business Ethics, Springer, vol. 172(3), pages 503-524, September.
    • Handle: RePEc:kap:jbuset:v:172:y:2021:i:3:d:10.1007_s10551-020-04509-1
    DOI: 10.1007/s10551-020-04509-1
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    References listed on IDEAS

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    Cited by:

    1. Emma C. E. Heine & Jeroen Stouten & Robert C. Liden, 2023. "Providing Service During a Merger: The Role of Organizational Goal Clarity and Servant Leadership," Journal of Business Ethics, Springer, vol. 184(3), pages 627-647, May.
    2. Gregory J. Robson, 2023. "How to Object to the Profit System (and How Not To)," Journal of Business Ethics, Springer, vol. 188(2), pages 205-219, November.
    3. Gregory Robson, 2024. "The profit system: how (and why) to deflect the radical critique," Constitutional Political Economy, Springer, vol. 35(1), pages 109-122, March.
    4. Craig Crossley & Shannon G. Taylor & Robert C. Liden & David Wo & Ronald F. Piccolo, 2024. "Right From the Start: The Association Between Ethical Leadership, Trust Primacy, and Customer Loyalty," Journal of Business Ethics, Springer, vol. 193(2), pages 409-426, August.
    5. Sánchez-Gómez, Roberto & Vázquez-Suárez, Luis, 2024. "Organizational structure and store performance in the grocery retail industry: The moderating role of narcissistic leadership," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
    6. Vincent Giolito, 2023. "The most powerful leader is a servant leader," Post-Print hal-04325757, HAL.

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