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Service employees and self-verification: the roles of occupational stigma consciousness and core self-evaluations

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  • Shantz, Amanda
  • Booth, Jonathan E.

Abstract

Despite the growing number and importance of service occupations, we know little about how jobholders’ perceptions of societal stigmas of service jobs influence their identification with and attitudes towards work. The present study presents a framework that accords key roles to research on occupational stigma consciousness and the verification of employees’ self-views (i.e. core self-evaluations) to understand employees’ responses to occupational stigmatization. Survey responses from call center employees revealed a negative relationship between occupational stigma consciousness and occupational identification and work meaningfulness and a positive relationship between occupational stigma consciousness and organizational production deviant behaviors for employees who have a positive self-view. Opposite patterns of results surfaced for employees who have a lower positive self-view.

Suggested Citation

  • Shantz, Amanda & Booth, Jonathan E., 2014. "Service employees and self-verification: the roles of occupational stigma consciousness and core self-evaluations," LSE Research Online Documents on Economics 65956, London School of Economics and Political Science, LSE Library.
  • Handle: RePEc:ehl:lserod:65956
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    File URL: http://eprints.lse.ac.uk/65956/
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    References listed on IDEAS

    as
    1. David H. Autor & David Dorn, 2013. "The Growth of Low-Skill Service Jobs and the Polarization of the US Labor Market," American Economic Review, American Economic Association, vol. 103(5), pages 1553-1597, August.
    2. Caroline Lloyd & Jonathan Payne, 2009. "‘Full of sound and fury, signifying nothing’," Work, Employment & Society, British Sociological Association, vol. 23(4), pages 617-634, December.
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    Cited by:

    1. Haina Zhang & Ziwei Yang & Ho Kwong Kwan & Fangjian Wu, 2023. "Workplace ostracism and family social support: a moderated mediation model of personal reputation," Asia Pacific Journal of Management, Springer, vol. 40(4), pages 1643-1682, December.
    2. Zhang, Guanglei & Wang, Huaying & Li, Mingze, 2023. "“A Little Thanks Changes My World”: When and why dirty work employees feel meaningfulness at work," Journal of Business Research, Elsevier, vol. 163(C).
    3. Nicole Carusone & Rebecca Pittman & Mindy Shoss, 2021. "Sometimes It’s Personal: Differential Outcomes of Person vs. Job at Risk Threats to Job Security," IJERPH, MDPI, vol. 18(14), pages 1-15, July.
    4. Moufakkir, Omar, 2015. "The stigmatized tourist," Annals of Tourism Research, Elsevier, vol. 53(C), pages 17-30.
    5. Gloria Guidetti & Annalisa Grandi & Daniela Converso & Nicoletta Bosco & Stefania Fantinelli & Margherita Zito & Lara Colombo, 2021. "Funeral and Mortuary Operators: The Role of Stigma, Incivility, Work Meaningfulness and Work–Family Relation to Explain Occupational Burnout," IJERPH, MDPI, vol. 18(13), pages 1-16, June.
    6. Kashif Muhammad & Petrovskaya Irina & Samad Sarminah & Wijenayake Shanika, 2021. "Leaving in Mascot of Silence: Organizational Determinants of Employee Turnover Intentions in Mediating and Moderating Roles of Quiescent Silence and Coworker Support in a Russian Context," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 29(2), pages 121-146, June.

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    More about this item

    Keywords

    occupational stigma consciousness; core self-evaluations; occupation identification; work meaningfulness; organizational production deviant behaviors;
    All these keywords.

    JEL classification:

    • J50 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - General

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