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Workplace ostracism and family social support: a moderated mediation model of personal reputation

Author

Listed:
  • Haina Zhang

    (University of Aberdeen)

  • Ziwei Yang

    (Henan University of Economics and Law)

  • Ho Kwong Kwan

    (China Europe International Business School (CEIBS))

  • Fangjian Wu

    (China Europe International Business School (CEIBS))

Abstract

Work and family are important life domains. This study investigates the relationship between employees’ perceptions of workplace ostracism and their provision of family social support. Integrating social impact theory and self-verification theory, the study provides a novel theoretical framework for examining the influence of workplace ostracism on employees’ provision of family social support. Using a moderated mediation model, it reveals the mediating role of personal reputation and the moderating roles of job social support and perceived organizational support. The results of two three-wave surveys of married employees and their spouses in China demonstrate that the negative relationship between exposure to workplace ostracism and an employee’s provision of family social support is mediated by the employee’s personal reputation. In addition, job social support and perceived organizational support weaken the relationship between personal reputation and family social support and the mediating effect of personal reputation on the relationship between workplace ostracism and family social support. The theoretical and managerial implications of this study for human resource management are discussed.

Suggested Citation

  • Haina Zhang & Ziwei Yang & Ho Kwong Kwan & Fangjian Wu, 2023. "Workplace ostracism and family social support: a moderated mediation model of personal reputation," Asia Pacific Journal of Management, Springer, vol. 40(4), pages 1643-1682, December.
    • Handle: RePEc:kap:asiapa:v:40:y:2023:i:4:d:10.1007_s10490-022-09833-w
    DOI: 10.1007/s10490-022-09833-w
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    References listed on IDEAS

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    1. Wu, Chia-Huei & Liu, Jun & Kwong Kwan, Ho & Lee, Cynthia, 2016. "Why and when workplace ostracism inhibits organizational citizenship behaviors: an organizational identification perspective," LSE Research Online Documents on Economics 64006, London School of Economics and Political Science, LSE Library.
    2. Long-Zeng Wu & Ho Kwong Kwan & Li-Qun Wei & Jun Liu, 2013. "Ingratiation in the Workplace: The Role of Subordinate and Supervisor Political Skill," Journal of Management Studies, Wiley Blackwell, vol. 50(6), pages 991-1017, September.
    3. Ziwei Yang & Haina Zhang & Ho Kwong Kwan & Shouming Chen, 2018. "Crossover Effects of Servant Leadership and Job Social Support on Employee Spouses: The Mediating Role of Employee Organization-Based Self-Esteem," Journal of Business Ethics, Springer, vol. 147(3), pages 595-604, February.
    4. Yina Mao & Yan Liu & Chunyan Jiang & Iris D. Zhang, 2018. "Why am I ostracized and how would I react? — A review of workplace ostracism research," Asia Pacific Journal of Management, Springer, vol. 35(3), pages 745-767, September.
    5. Yijiao Ye & Hong Zhu & Yuanyi Chen & Ho Kwong Kwan & Yijing Lyu, 2021. "Family ostracism and proactive customer service performance: An explanation from conservation of resources theory," Asia Pacific Journal of Management, Springer, vol. 38(2), pages 645-667, June.
    6. Zhen Wang & Haoying Xu, 2019. "When and for Whom Ethical Leadership is More Effective in Eliciting Work Meaningfulness and Positive Attitudes: The Moderating Roles of Core Self-Evaluation and Perceived Organizational Support," Journal of Business Ethics, Springer, vol. 156(4), pages 919-940, June.
    7. Shantz, Amanda & Booth, Jonathan E., 2014. "Service employees and self-verification: the roles of occupational stigma consciousness and core self-evaluations," LSE Research Online Documents on Economics 65956, London School of Economics and Political Science, LSE Library.
    8. Long‐Zeng Wu & Frederick Hong‐kit Yim & Ho Kwong Kwan & Xiaomeng Zhang, 2012. "Coping with Workplace Ostracism: The Roles of Ingratiation and Political Skill in Employee Psychological Distress," Journal of Management Studies, Wiley Blackwell, vol. 49(1), pages 178-199, January.
    9. Kristin L. Scott & Thomas J. Zagenczyk & Michaéla Schippers & Russell L. Purvis & Kevin S. Cruz, 2014. "Co-Worker Exclusion and Employee Outcomes: An Investigation of the Moderating Roles of Perceived Organizational and Social Support," Journal of Management Studies, Wiley Blackwell, vol. 51(8), pages 1235-1256, December.
    10. Jane O'Reilly & Sandra L. Robinson & Jennifer L. Berdahl & Sara Banki, 2015. "Is Negative Attention Better Than No Attention? The Comparative Effects of Ostracism and Harassment at Work," Organization Science, INFORMS, vol. 26(3), pages 774-793, June.
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