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Individual employee voice: renegotiation and performance management in public services

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  • Marsden, David

Abstract

Periodically, the 'zone of acceptance' within which management may use its authority to direct employees' work needs to be adapted to the changing needs of organizations. This paper focuses especially on the non-codified elements of employees' work, such as those commonly the subject of 'psychological contracts', and considers the role of individual employee voice in the process of adaptation, and how it relates to more familiar forms of collective employee voice. It is argued that the process can be analysed as a form of integrative bargaining, and applies the framework from Walton and McKersie. Employee voice enters into this process by virtue of consideration of the respective goals and preferences of both parties. The element of employee voice may be very weak when new work goals and priorities are imposed unilaterally by management, and they may be strong when full consideration is given to the changing needs of both parties. Two examples from work on performance management in the public services are used to illustrate these processes. The paper concludes with a discussion of the ways in which collective employee voice may help to reinforce individual-level integrative negotiation. The paper seeks to contribute to the recent work on why employers choose employee voice mechanisms by broadening the range of policies that should be taken into account, and in particular looking at the potential of performance management as one such form.

Suggested Citation

  • Marsden, David, 2007. "Individual employee voice: renegotiation and performance management in public services," LSE Research Online Documents on Economics 3531, London School of Economics and Political Science, LSE Library.
  • Handle: RePEc:ehl:lserod:3531
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    References listed on IDEAS

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    1. Marsden, David & Belfield, Richard, 2006. "Pay for performance where output is hard to measure: the case of performance pay for school teachers," LSE Research Online Documents on Economics 22871, London School of Economics and Political Science, LSE Library.
    2. Marsden, David, 1999. "A Theory of Employment Systems: Micro-Foundations of Societal Diversity," OUP Catalogue, Oxford University Press, number 9780198294221.
    3. Richard B. Freeman & Edward P. Lazear, 1995. "An Economic Analysis of Works Councils," NBER Chapters, in: Works Councils: Consultation, Representation, and Cooperation in Industrial Relations, pages 27-52, National Bureau of Economic Research, Inc.
    4. David Marsden & Ray Richardson, 1994. "Performing for Pay? The Effects of ‘Merit Pay’ on Motivation in a Public Service," British Journal of Industrial Relations, London School of Economics, vol. 32(2), pages 243-261, June.
    5. Sue Fernie & David Metcalf, 2005. "Trade Unions: Resurgence or Demise?," CentrePiece - The magazine for economic performance 178, Centre for Economic Performance, LSE.
    6. David Marsden, 2004. "The Role of Performance-Related Pay in Renegotiating the “Effort Bargain†: The Case of the British Public Service," ILR Review, Cornell University, ILR School, vol. 57(3), pages 350-370, April.
    7. Marsden, David, 2004. "The role of performance-related pay in renegotiating the "effort bargain": the case of the British public service," LSE Research Online Documents on Economics 4036, London School of Economics and Political Science, LSE Library.
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    Cited by:

    1. Cedric E. Dawkins, 2019. "A Normative Argument for Independent Voice and Labor Unions," Journal of Business Ethics, Springer, vol. 155(4), pages 1153-1165, April.
    2. Angel Sharma, 2016. "Managing diversity and equality in the workplace," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1212682-121, December.
    3. David Marsden, 2010. "Individual Voice in Employment Relationships: A Comparison Under Different Collective Voice Regimes," CEP Discussion Papers dp1006, Centre for Economic Performance, LSE.
    4. Houldsworth, Elizabeth & Marra, Marianna & Brewster, Chris & Brookes, Michael & Wood, Geoffrey, 2021. "Performance appraisal and MNEs: The impact of different capitalist archetypes," International Business Review, Elsevier, vol. 30(5).
    5. Almudena Cañibano & David Marsden, 2009. "Participation in Organisations: Economic Approaches," CEP Discussion Papers dp0945, Centre for Economic Performance, LSE.

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    More about this item

    JEL classification:

    • J50 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - General

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