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Organisational Justice and its Role in Promoting Citizenship Behaviour among Hotel Employees in Malaysia

Author

Listed:
  • Yu Ghee Wee

    (Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Kelantan)

  • Kamarul Zaman Ahmad

    (College of Business Administration, Abu Dhabi University, Abu Dhabi, United Arab Emirates)

  • Yap Sheau Fen

    (Faculty of Business and Law, Auckland University of Technology, New Zealand)

Abstract

This study examines the role of organisational justice in promoting organisational citizenship behaviour (OCB) and assesses leader-member exchange (LMX) as well as trust in supervisor as mediators. Data is collected from a total of 227 subordinate supervisors dyads from 16 hotels, located within the central region of Malaysia. Hypothesis is postulated on the relationship between employee’s perceived organisational justice and OCBs; it is also posited that LMX as well as trust in supervisor will mediate the effects of organisational justice on citizenship behaviour. The findings reveal that procedural justice reports stronger relationship with all dimensions of OCB compared with distributive justice. Both LMX and trust in supervisor are found to be significantly related to organisational justice and citizenship behaviour. However, only LMX fully mediates the impact of organisational justice on citizenship behaviour. Conceptual and managerial implications of research findings are also discussed.

Suggested Citation

  • Yu Ghee Wee & Kamarul Zaman Ahmad & Yap Sheau Fen, 2014. "Organisational Justice and its Role in Promoting Citizenship Behaviour among Hotel Employees in Malaysia," Institutions and Economies (formerly known as International Journal of Institutions and Economies), Faculty of Economics and Administration, University of Malaya, vol. 6(2), pages 79-104, July.
    • Handle: RePEc:umk:journl:v:6:y:2014:i:2:p:79-104
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    References listed on IDEAS

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    1. Wong, Yui-Tim & Ngo, Hang-Yue & Wong, Chi-Sum, 2006. "Perceived organizational justice, trust, and OCB: A study of Chinese workers in joint ventures and state-owned enterprises," Journal of World Business, Elsevier, vol. 41(4), pages 344-355, December.
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    Cited by:

    1. Shariff Harun & Septi Fahmi Choirisa & Nosica Rizkalla, 2023. "Organizational Justice and Employee Retention: A Theoretical Framework for Malaysian and Indonesian Higher Learning Institutions," Information Management and Business Review, AMH International, vol. 15(3), pages 280-288.
    2. Mohammad Zayed & Junaimah Jauhar & Zurina Mohaidin & Mohsen Ali Murshid, 2020. "Effects of Inter-organizational Justice on Dimensions of Organizational Citizenship Behaviours: A Study on Kuwait Ministries’ Employees," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 45(4), pages 444-470, November.

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    More about this item

    Keywords

    Leader-member exchange; Organisational justice; Organisational citizenship behaviour;
    All these keywords.

    JEL classification:

    • O0 - Economic Development, Innovation, Technological Change, and Growth - - General
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration

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