IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v70y2017icp214-223.html
   My bibliography  Save this article

Understanding the link between communication satisfaction, perceived justice and organizational citizenship behavior

Author

Listed:
  • Chan, Sow Hup Joanne
  • Lai, Ho Yan Isabella

Abstract

This study broadens the application of the justice and OCB concepts beyond pay and job satisfaction to capture previously uninvestigated effects by examining the link between communication satisfaction (CS), perceived justice, and organizational citizenship behaviors (OCB) among Chinese employees. We predict perceived justice will mediate the relationship between CS and OCB. We also predict CS will mediate the relationship between perceived justice and OCB. Quantitative analyses were used to analyze the relationships. FsQCA was used as an additional technique to test the mediating effect. Results show that OCB were influenced by CS and perceived justice. CS is a mediator between perceived justice and OCB. Perceived justice is not a mediator between CS and OCB. The finding points to the need for enhancing communication practices and creating a fair working environment in order to encourage discretionary behaviors. Theoretical and practical implications are discussed along with the limitations.

Suggested Citation

  • Chan, Sow Hup Joanne & Lai, Ho Yan Isabella, 2017. "Understanding the link between communication satisfaction, perceived justice and organizational citizenship behavior," Journal of Business Research, Elsevier, vol. 70(C), pages 214-223.
    • Handle: RePEc:eee:jbrese:v:70:y:2017:i:c:p:214-223
    DOI: 10.1016/j.jbusres.2016.08.017
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296316305045
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2016.08.017?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Long Lam & Raymond Loi & Carol Leong, 2013. "Reliance and disclosure: How supervisory justice affects trust in supervisor and extra-role performance," Asia Pacific Journal of Management, Springer, vol. 30(1), pages 231-249, March.
    2. Ragin, Charles C., 2000. "Fuzzy-Set Social Science," University of Chicago Press Economics Books, University of Chicago Press, edition 1, number 9780226702773, December.
    3. Cohen-Charash, Yochi & Spector, Paul E., 2001. "The Role of Justice in Organizations: A Meta-Analysis," Organizational Behavior and Human Decision Processes, Elsevier, vol. 86(2), pages 278-321, November.
    4. Wong, Yui-Tim & Ngo, Hang-Yue & Wong, Chi-Sum, 2006. "Perceived organizational justice, trust, and OCB: A study of Chinese workers in joint ventures and state-owned enterprises," Journal of World Business, Elsevier, vol. 41(4), pages 344-355, December.
    5. Zapata-Phelan, Cindy P. & Colquitt, Jason A. & Scott, Brent A. & Livingston, Beth, 2009. "Procedural justice, interactional justice, and task performance: The mediating role of intrinsic motivation," Organizational Behavior and Human Decision Processes, Elsevier, vol. 108(1), pages 93-105, January.
    6. repec:ucp:bkecon:9780226702766 is not listed on IDEAS
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. van Dijke, Marius & Leunissen, Joost M. & Wildschut, Tim & Sedikides, Constantine, 2019. "Nostalgia promotes intrinsic motivation and effort in the presence of low interactional justice," Organizational Behavior and Human Decision Processes, Elsevier, vol. 150(C), pages 46-61.
    2. Grover, Steven L. & Coppins, Amber, 2012. "The intersection of justice and leadership: Testing a moderation model of contingent reward and interpersonal fairness," European Management Journal, Elsevier, vol. 30(6), pages 490-498.
    3. Hongwei He & Weichun Zhu & Xiaoming Zheng, 2014. "Procedural Justice and Employee Engagement: Roles of Organizational Identification and Moral Identity Centrality," Journal of Business Ethics, Springer, vol. 122(4), pages 681-695, July.
    4. Nicole Celestine & Catherine Leighton & Chris Perryer, 2020. "A Multifocal and Integrative View of the Influencers of Ethical Attitudes Using Qualitative Configurational Analysis," Journal of Business Ethics, Springer, vol. 162(1), pages 103-122, February.
    5. Mehmet Ferhat Özbek & Mohammad Asif Yoldash & Thomas Li-Ping Tang, 2016. "Theory of Justice, OCB, and Individualism: Kyrgyz Citizens," Journal of Business Ethics, Springer, vol. 137(2), pages 365-382, August.
    6. Chenot, David & Boutakidis, Ioakim & Benton, Amy D., 2014. "Equity and fairness perceptions in the child welfare workforce," Children and Youth Services Review, Elsevier, vol. 44(C), pages 400-406.
    7. Cheng, Cheng-Feng & Chang, Man-Ling & Li, Chu-Shiu, 2013. "Configural paths to successful product innovation," Journal of Business Research, Elsevier, vol. 66(12), pages 2561-2573.
    8. Visschers, Vivianne H.M. & Siegrist, Michael, 2012. "Fair play in energy policy decisions: Procedural fairness, outcome fairness and acceptance of the decision to rebuild nuclear power plants," Energy Policy, Elsevier, vol. 46(C), pages 292-300.
    9. Mina Baliamoune-Lutz, 2004. "On the Measurement of Human Well-being: Fuzzy Set Theory and Sen's Capability Approach," WIDER Working Paper Series RP2004-16, World Institute for Development Economic Research (UNU-WIDER).
    10. Amy R. Ward & Mor Armony, 2013. "Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers," Operations Research, INFORMS, vol. 61(1), pages 228-243, February.
    11. Amar Fall & Fatéma Safy-Godineau & David Carassus, 2018. "Perceptions de justice organisationnelle dans les collectivités locales : quels impacts sur le bien-être psychologique au travail et sur l’intention de quitter des agents ?," Post-Print hal-02142237, HAL.
    12. Thuy-Van Tran & Sinikka Lepistö & Janne Järvinen, 2021. "The relationship between subjectivity in managerial performance evaluation and the three dimensions of justice perception," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 32(3), pages 369-399, September.
    13. Arts, Bas & de Koning, Jessica, 2017. "Community Forest Management: An Assessment and Explanation of its Performance Through QCA," World Development, Elsevier, vol. 96(C), pages 315-325.
    14. Grohs, Reinhard & Raies, Karine & Koll, Oliver & Mühlbacher, Hans, 2016. "One pie, many recipes: Alternative paths to high brand strength," Journal of Business Research, Elsevier, vol. 69(6), pages 2244-2251.
    15. Jantunen, Ari & Tarkiainen, Anssi & Chari, Simos & Oghazi, Pejvak, 2018. "Dynamic capabilities, operational changes, and performance outcomes in the media industry," Journal of Business Research, Elsevier, vol. 89(C), pages 251-257.
    16. Barry Cooper & Judith Glaesser, 2016. "Analysing necessity and sufficiency with Qualitative Comparative Analysis: how do results vary as case weights change?," Quality & Quantity: International Journal of Methodology, Springer, vol. 50(1), pages 327-346, January.
    17. Dodgson, Mary Kate & Agoglia, Christopher P. & Bennett, G. Bradley, 2021. "The influence of relationship partners on client managers’ negotiation positions," Accounting, Organizations and Society, Elsevier, vol. 92(C).
    18. Hakan Yalçın & Yeliz Yalçın, 2022. "A Meta Analysis of the Relationship between Organizational Justice and Job Satisfaction: The Case of Turkey," Istanbul Business Research, Istanbul University Business School, vol. 51(2), pages 417-432, November.
    19. Xi Chen & Shaofen Fang & Yujie Li & Haibin Wang, 2019. "Does Identification Influence Continuous E-Commerce Consumption? The Mediating Role of Intrinsic Motivations," Sustainability, MDPI, vol. 11(7), pages 1-20, April.
    20. Liebig, Stefan & Schupp, Jürgen, 2008. "Leistungs- oder Bedarfsgerechtigkeit? Über einen normativen Zielkonflikt des Wohlfahrtsstaats und seiner Bedeutung für die Bewertung des eigenen Erwerbseinkommens," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 59(1), pages 7-30.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:70:y:2017:i:c:p:214-223. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.