IDEAS home Printed from https://ideas.repec.org/a/sae/globus/v17y2016i3p594-609.html
   My bibliography  Save this article

Organizational Trust and Organizational Citizenship Behaviour

Author

Listed:
  • Upasana Singh
  • Kailash B.L. Srivastava

Abstract

The present study has explored the relationship between certain organizational-level factors, such as perceived organizational support (POS), procedural justice (PJ) and communication, as determinants of organizational trust (OT) and their impact on organizational citizenship behaviour (OCB). The data were collected from 303 respondents from top, middle and lower managerial levels, belonging to various companies in manufacturing and services sector. Standard scales were used to assess OT and its antecedent and consequent factors. The results showed that antecedent variables did help in enhancing the level of OT. The presence of OT is positively associated with all the dimensions of OCB revealed by the members of the organization. Organizational trust also partially mediated the relationship between the organizational-level factors and OCB. In view of these results, it was suggested that organizations should facilitate the process leading to trust in management, so that employees are better engaged in extra-role behaviour resulting in increased individual and organizational effectiveness.

Suggested Citation

  • Upasana Singh & Kailash B.L. Srivastava, 2016. "Organizational Trust and Organizational Citizenship Behaviour," Global Business Review, International Management Institute, vol. 17(3), pages 594-609, June.
  • Handle: RePEc:sae:globus:v:17:y:2016:i:3:p:594-609
    DOI: 10.1177/0972150916630804
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/0972150916630804
    Download Restriction: no

    File URL: https://libkey.io/10.1177/0972150916630804?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. W. Chan Kim & Renée A. Mauborgne, 1991. "Implementing global strategies: The role of procedural justice," Strategic Management Journal, Wiley Blackwell, vol. 12(S1), pages 125-143, June.
    2. Wong, Yui-Tim & Ngo, Hang-Yue & Wong, Chi-Sum, 2006. "Perceived organizational justice, trust, and OCB: A study of Chinese workers in joint ventures and state-owned enterprises," Journal of World Business, Elsevier, vol. 41(4), pages 344-355, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Iffat Rasool & Ansir Rajput, 2017. "The Impact of Perceived Internal Corporate Social Responsibility on Organizational Citizenship Behavior: A Micro-Perspective Analysis," Business & Economic Review, Institute of Management Sciences, Peshawar, Pakistan, vol. 9(1), pages 181-201, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Chieh-Peng Lin, 2007. "To Share or Not to Share: Modeling Tacit Knowledge Sharing, Its Mediators and Antecedents," Journal of Business Ethics, Springer, vol. 70(4), pages 411-428, February.
    2. Raymond Loi & Hang-Yue Ngo, 2010. "Mobility norms, risk aversion, and career satisfaction of Chinese employees," Asia Pacific Journal of Management, Springer, vol. 27(2), pages 237-255, June.
    3. Chan, Sow Hup Joanne & Lai, Ho Yan Isabella, 2017. "Understanding the link between communication satisfaction, perceived justice and organizational citizenship behavior," Journal of Business Research, Elsevier, vol. 70(C), pages 214-223.
    4. Lalit Kumar Yadav & Pawan Gupta, 2017. "Procedural Justice, Job Satisfaction and Organizational Citizenship Behaviour: Mediating Role of Organizational Trust—Indian Tourism Industry Study," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 42(3), pages 275-292, August.
    5. Beamish, Paul W. & Lupton, Nathaniel C., 2016. "Cooperative strategies in international business and management: Reflections on the past 50 years and future directions," Journal of World Business, Elsevier, vol. 51(1), pages 163-175.
    6. Taggart, J. H., 1999. "MNC subsidiary performance, risk, and corporate expectations," International Business Review, Elsevier, vol. 8(2), pages 233-255, April.
    7. Ahlvik, Catarina & Björkman, Ingmar, 2015. "Towards explaining subsidiary implementation, integration, and internalization of MNC headquarters HRM practices," International Business Review, Elsevier, vol. 24(3), pages 497-505.
    8. Michael J. Enright & Venkat Subramanian, 2007. "An organizing framework for MNC subsidiary typologies," Management International Review, Springer, vol. 47(6), pages 895-924, December.
    9. Pieper, Torsten M., 2010. "Non solus: Toward a psychology of family business," Journal of Family Business Strategy, Elsevier, vol. 1(1), pages 26-39, March.
    10. Rivas, Jose Luis, 2012. "Diversity & internationalization: The case of boards and TMT's," International Business Review, Elsevier, vol. 21(1), pages 1-12.
    11. Colin Eden & Fran Ackermann, 2001. "Group Decision and Negotiation in Strategy Making," Group Decision and Negotiation, Springer, vol. 10(2), pages 119-140, March.
    12. Margit Osterloh & Bruno S. Frey, 2000. "Motivation, Knowledge Transfer, and Organizational Forms," Organization Science, INFORMS, vol. 11(5), pages 538-550, October.
    13. Angela J. Xu & Raymond Loi & Hang-yue Ngo, 2016. "Ethical Leadership Behavior and Employee Justice Perceptions: The Mediating Role of Trust in Organization," Journal of Business Ethics, Springer, vol. 134(3), pages 493-504, March.
    14. Yaozhong Wu & Christoph H. Loch & Ludo Van der Heyden, 2008. "A Model of Fair Process and Its Limits," Manufacturing & Service Operations Management, INFORMS, vol. 10(4), pages 637-653, June.
    15. Fran Ackermann & Colin Eden, 2011. "Negotiation in Strategy Making Teams: Group Support Systems and the Process of Cognitive Change," Group Decision and Negotiation, Springer, vol. 20(3), pages 293-314, May.
    16. Tzu-Ching Weng & Chieh-wen kuo Chem & Pei-Jung Lee, 2022. "The Influence Of Management Compensation On Diversification Strategy," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 16(1), pages 17-40.
    17. Kwon, Yung-Chul, 2008. "Antecedents and consequences of international joint venture partnerships: A social exchange perspective," International Business Review, Elsevier, vol. 17(5), pages 559-573, October.
    18. Singh, Sanjay Kumar & Tarba, Shlomo Y. & Wood, Geoffrey & Bozionelos, Nikos & Del Giudice, Manlio & Pereira, Vijay & Latan, Hengky, 2022. "Adjustment and work outcomes of self-initiated expatriates in the United Arab Emirates: Development and testing of a model," Journal of International Management, Elsevier, vol. 28(3).
    19. Lu, Jane W., 2003. "The evolving contributions in international strategic management research," Journal of International Management, Elsevier, vol. 9(2), pages 193-213.
    20. Lowell W. Busenitz & Douglas D. Moesel & James O. Fiet & Jay B. Barney, 1997. "The Framing of Perceptions of Fairness in the Relationship between Venture Capitalists and New Venture Teams," Entrepreneurship Theory and Practice, , vol. 21(3), pages 5-22, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:globus:v:17:y:2016:i:3:p:594-609. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: http://www.imi.edu/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.