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Social exchange approach, job satisfaction, and turnover intention in the airline industry

Author

Listed:
  • Minjoo Chung

    (Korea National University of Transportation)

  • Aeeun Jeon

    (Hanseo University)

Abstract

This paper investigates the effects of social exchange relationships on job satisfaction and turnover intention in the airline industry. To this end, two constructs of social exchange relationships perceived by flight attendants in South Korea are identified: leader-member exchange (LMX) and team-member exchange (TMX). The results of this study indicate that LMX and TMX positively affected job satisfaction, which reduced turnover intention. LMX also reduced turnover intention, whereas TMX did not significantly affect turnover intention. Meanwhile, job satisfaction mediated the negative relationship between LMX and turnover intention, but did not mediate between TMX and turnover intention. The results of the study provide academic and managerial implications that can be used to reinforce flight attendants’ LMX and reduce turnover intention in the airline industry. Finally, this study also outlines the limitations that should be addressed in future studies.

Suggested Citation

  • Minjoo Chung & Aeeun Jeon, 2020. "Social exchange approach, job satisfaction, and turnover intention in the airline industry," Service Business, Springer;Pan-Pacific Business Association, vol. 14(2), pages 241-261, June.
    • Handle: RePEc:spr:svcbiz:v:14:y:2020:i:2:d:10.1007_s11628-020-00416-7
    DOI: 10.1007/s11628-020-00416-7
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    References listed on IDEAS

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    2. Aram Eslamlou & Osman M. Karatepe & Mehmet Mithat Uner, 2021. "Does Job Embeddedness Mediate the Effect of Resilience on Cabin Attendants’ Career Satisfaction and Creative Performance?," Sustainability, MDPI, vol. 13(9), pages 1-18, May.
    3. Mansour, Sari & Faisal Azeem, Malik, 2024. "How do increased job demands resulting from rationalization of costs exhaust flight attendants and push them to leave? An international study," Journal of Air Transport Management, Elsevier, vol. 115(C).

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