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The mediating effect of leader–member exchange in relationship with emotional intelligence, job satisfaction, and turnover intention

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  • Ali Gholipour Soleimani
  • Hannaneh Einolahzadeh

Abstract

The purpose of this research is to study the mediating effect of leader–member exchange quality variable in the relationship between emotional intelligence and turnover intention and job satisfaction of employees. In terms of methodology, this is a survey correlational research. Statistical population included the staff of Sayeh Sabz Oloum Company in Tehran-Iran that all members of the population were studied. Research data were collected through questionnaires. Reliability was accepted by Cronbach’s alfa coefficient and validity was accepted by confirmatory factor analysis. Data analysis and research hypothesis testing was performed through structural equation modeling and hierarchical multiple regression. Two softwares (SPSS and LISREL), also were used for statistical processing. The results showed the mediating effect of leader–member exchange in quality variable did not have any effect on relationship between emotional intelligence and job satisfaction and turnover intention. Emotional intelligence skills had positive relationship with job satisfaction, but had negative relationship with turnover intention. In other words, emotional intelligence improves staff’s attitude toward decreasing turnover and increasing job satisfaction. Job satisfaction also causes reduction in turnover.

Suggested Citation

  • Ali Gholipour Soleimani & Hannaneh Einolahzadeh, 2017. "The mediating effect of leader–member exchange in relationship with emotional intelligence, job satisfaction, and turnover intention," Cogent Business & Management, Taylor & Francis Journals, vol. 4(1), pages 1419795-141, January.
  • Handle: RePEc:taf:oabmxx:v:4:y:2017:i:1:p:1419795
    DOI: 10.1080/23311975.2017.1419795
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    1. Khilji, Shaista E. & Wang, Xiaoyun, 2007. "New evidence in an old debate: Investigating the relationship between HR satisfaction and turnover," International Business Review, Elsevier, vol. 16(3), pages 377-395, June.
    2. Jordan, Peter J & Lawrence, Sandra A, 2009. "Emotional intelligence in teams: Development and initial validation of the short version of the Workgroup Emotional Intelligence Profile (WEIP-S)," Journal of Management & Organization, Cambridge University Press, vol. 15(4), pages 452-469, September.
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    Cited by:

    1. Minjoo Chung & Aeeun Jeon, 2020. "Social exchange approach, job satisfaction, and turnover intention in the airline industry," Service Business, Springer;Pan-Pacific Business Association, vol. 14(2), pages 241-261, June.

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