An advanced analytical framework for improving customer satisfaction: A case of air passengers
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DOI: 10.1016/j.tre.2018.04.003
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- Atalay, Kumru Didem & Atalay, Buket & Isin, Feride Bahar, 2019. "FIPIA with information entropy: A new hybrid method to assess airline service quality," Journal of Air Transport Management, Elsevier, vol. 76(C), pages 67-77.
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- Khan, Waqar Ahmed & Chung, Sai-Ho & Ma, Hoi-Lam & Liu, Shi Qiang & Chan, Ching Yuen, 2019. "A novel self-organizing constructive neural network for estimating aircraft trip fuel consumption," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 132(C), pages 72-96.
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- Ming-Chih Tsai & Rico Merkert & Jiana-Fu Wang, 2021. "What drives freight transportation customer loyalty? Diverging marketing approaches for the air freight express industry," Transportation, Springer, vol. 48(3), pages 1503-1521, June.
- Özden, Aybike Tuba & Celik, Erkan, 2021. "Analyzing the service quality priorities in cargo transportation before and during the Covid-19 outbreak," Transport Policy, Elsevier, vol. 108(C), pages 34-46.
- Guo, Xingchen & Jiang, Changmin & Jiang, Siming & Guo, Huanxiu, 2023. "Making airline coalition frequent-flyer programs profitable: An analytical investigation," Transport Policy, Elsevier, vol. 141(C), pages 245-262.
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- Le Xi & Hui Zhang & Sunan Li & Jianxin Cheng, 2020. "Integrating fuzzy Kano model and fuzzy importance–performance analysis to analyse the attractive factors of new products," International Journal of Distributed Sensor Networks, , vol. 16(5), pages 15501477209, May.
- Li, Max Z. & Ryerson, Megan S., 2019. "Reviewing the DATAS of aviation research data: Diversity, availability, tractability, applicability, and sources," Journal of Air Transport Management, Elsevier, vol. 75(C), pages 111-130.
- Kuo Cheng Chung & Paul Juinn Bing Tan, 2022. "Options to Improve Service Quality to Enhance Value Co-Creation for Customers in the Aviation Industry in Taiwan," SAGE Open, , vol. 12(1), pages 21582440221, March.
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Keywords
Importance-performance-impact analysis; Importance-performance analysis; Customer satisfaction; Resources allocation; Airlines; China;All these keywords.
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