Beyond the beaten paths of forecasting call center arrivals: on the use of dynamic harmonic regression with predictor variables
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DOI: 10.1007/s11573-021-01075-4
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More about this item
Keywords
Forecasting; Call center arrivals; Dynamic harmonic regression; Time series analysis; Machine learning; Customer relationship management;All these keywords.
JEL classification:
- C22 - Mathematical and Quantitative Methods - - Single Equation Models; Single Variables - - - Time-Series Models; Dynamic Quantile Regressions; Dynamic Treatment Effect Models; Diffusion Processes
- C53 - Mathematical and Quantitative Methods - - Econometric Modeling - - - Forecasting and Prediction Models; Simulation Methods
- L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce
- M30 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - General
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