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An unobserved component model for multi-rate forecasting of telephone call demand: the design of a forecasting support system

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  • Tych, Wlodek
  • Pedregal, Diego J.
  • Young, Peter C.
  • Davies, John

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  • Tych, Wlodek & Pedregal, Diego J. & Young, Peter C. & Davies, John, 2002. "An unobserved component model for multi-rate forecasting of telephone call demand: the design of a forecasting support system," International Journal of Forecasting, Elsevier, vol. 18(4), pages 673-695.
    • Handle: RePEc:eee:intfor:v:18:y:2002:i:4:p:673-695
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    References listed on IDEAS

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    1. Peter R. Winters, 1960. "Forecasting Sales by Exponentially Weighted Moving Averages," Management Science, INFORMS, vol. 6(3), pages 324-342, April.
    2. Fildes, Robert & Hibon, Michele & Makridakis, Spyros & Meade, Nigel, 1998. "Generalising about univariate forecasting methods: further empirical evidence," International Journal of Forecasting, Elsevier, vol. 14(3), pages 339-358, September.
    3. Peter Young, 1999. "Recursive and en-bloc approaches to signal extraction," Journal of Applied Statistics, Taylor & Francis Journals, vol. 26(1), pages 103-128.
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    1. D J Pedregal & P C Young, 2008. "Development of improved adaptive approaches to electricity demand forecasting," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 59(8), pages 1066-1076, August.
    2. Andrea Bastianin & Marzio Galeotti & Matteo Manera, 2019. "Statistical and economic evaluation of time series models for forecasting arrivals at call centers," Empirical Economics, Springer, vol. 57(3), pages 923-955, September.
    3. Nabil Channouf & Pierre L’Ecuyer & Armann Ingolfsson & Athanassios Avramidis, 2007. "The application of forecasting techniques to modeling emergency medical system calls in Calgary, Alberta," Health Care Management Science, Springer, vol. 10(1), pages 25-45, February.
    4. James W. Taylor, 2008. "A Comparison of Univariate Time Series Methods for Forecasting Intraday Arrivals at a Call Center," Management Science, INFORMS, vol. 54(2), pages 253-265, February.
    5. Petropoulos, Fotios & Apiletti, Daniele & Assimakopoulos, Vassilios & Babai, Mohamed Zied & Barrow, Devon K. & Ben Taieb, Souhaib & Bergmeir, Christoph & Bessa, Ricardo J. & Bijak, Jakub & Boylan, Joh, 2022. "Forecasting: theory and practice," International Journal of Forecasting, Elsevier, vol. 38(3), pages 705-871.
      • Fotios Petropoulos & Daniele Apiletti & Vassilios Assimakopoulos & Mohamed Zied Babai & Devon K. Barrow & Souhaib Ben Taieb & Christoph Bergmeir & Ricardo J. Bessa & Jakub Bijak & John E. Boylan & Jet, 2020. "Forecasting: theory and practice," Papers 2012.03854, arXiv.org, revised Jan 2022.
    6. Schuhr Roland, 2004. "Ein Prognose- und Simulationswerkzeug zur Unterstützung der kurzfristigen Personalbedarfsplanung in einem Call Center / A Forecasting and Simulation Tool for Personnel Requirement in a Call Center," Journal of Economics and Statistics (Jahrbuecher fuer Nationaloekonomie und Statistik), De Gruyter, vol. 224(1-2), pages 166-184, February.
    7. Barrow, Devon K., 2016. "Forecasting intraday call arrivals using the seasonal moving average method," Journal of Business Research, Elsevier, vol. 69(12), pages 6088-6096.
    8. Andrea Bastianin & Marzio Galeotti & Matteo Manera, 2011. "Forecast Evaluation in Call Centers: Combined Forecasts, Flexible Loss Functions and Economic Criteria," UNIMI - Research Papers in Economics, Business, and Statistics unimi-1109, Universitá degli Studi di Milano.
    9. Taylor, James W. & Snyder, Ralph D., 2012. "Forecasting intraday time series with multiple seasonal cycles using parsimonious seasonal exponential smoothing," Omega, Elsevier, vol. 40(6), pages 748-757.
    10. Taylor, James W., 2010. "Exponentially weighted methods for forecasting intraday time series with multiple seasonal cycles," International Journal of Forecasting, Elsevier, vol. 26(4), pages 627-646, October.
    11. Theresa Maria Rausch & Tobias Albrecht & Daniel Baier, 2022. "Beyond the beaten paths of forecasting call center arrivals: on the use of dynamic harmonic regression with predictor variables," Journal of Business Economics, Springer, vol. 92(4), pages 675-706, May.
    12. Rajae Azrak & Guy Melard & Hassane Njimi, 2004. "Forecasting in the analysis of mobile telecommunication data: correction for outliers and replacement of missing observations," ULB Institutional Repository 2013/13748, ULB -- Universite Libre de Bruxelles.
    13. Tung-Shan Liao, 2017. "Interaction Model of Superior Performance Based on Technological Resources and Competitive Actions in the Nascent Cycle of the Tablet Industry," Business, Management and Economics Research, Academic Research Publishing Group, vol. 3(11), pages 218-231, 11-2017.
    14. Rajae Azrak & Guy Melard & Hassane Njimi, 2003. "Forecasting in the analysis of mobile telecommunication data: correction for outliers and replacement of missing observations," ULB Institutional Repository 2013/13836, ULB -- Universite Libre de Bruxelles.
    15. Meade, Nigel & Islam, Towhidul, 2015. "Forecasting in telecommunications and ICT—A review," International Journal of Forecasting, Elsevier, vol. 31(4), pages 1105-1126.

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