The impact of special days in call arrivals forecasting: A neural network approach to modelling special days
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DOI: 10.1016/j.ejor.2016.07.015
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- Theresa Maria Rausch & Tobias Albrecht & Daniel Baier, 2022. "Beyond the beaten paths of forecasting call center arrivals: on the use of dynamic harmonic regression with predictor variables," Journal of Business Economics, Springer, vol. 92(4), pages 675-706, May.
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- Spiliotis, Evangelos & Petropoulos, Fotios & Kourentzes, Nikolaos & Assimakopoulos, Vassilios, 2020. "Cross-temporal aggregation: Improving the forecast accuracy of hierarchical electricity consumption," Applied Energy, Elsevier, vol. 261(C).
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- Albrecht, Tobias & Rausch, Theresa Maria & Derra, Nicholas Daniel, 2021. "Call me maybe: Methods and practical implementation of artificial intelligence in call center arrivals’ forecasting," Journal of Business Research, Elsevier, vol. 123(C), pages 267-278.
- Huber, Jakob & Stuckenschmidt, Heiner, 2021. "Intraday shelf replenishment decision support for perishable goods," International Journal of Production Economics, Elsevier, vol. 231(C).
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Keywords
Time series forecasting; Call centre arrivals; Outliers; Functional data; Neural networks;All these keywords.
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