IDEAS home Printed from https://ideas.repec.org/a/eee/intfor/v14y1998i4p497-504.html
   My bibliography  Save this article

Improving forecasting for telemarketing centers by ARIMA modeling with intervention

Author

Listed:
  • Bianchi, Lisa
  • Jarrett, Jeffrey
  • Choudary Hanumara, R.

Abstract

No abstract is available for this item.

Suggested Citation

  • Bianchi, Lisa & Jarrett, Jeffrey & Choudary Hanumara, R., 1998. "Improving forecasting for telemarketing centers by ARIMA modeling with intervention," International Journal of Forecasting, Elsevier, vol. 14(4), pages 497-504, December.
    • Handle: RePEc:eee:intfor:v:14:y:1998:i:4:p:497-504
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0169-2070(98)00037-5
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Peter R. Winters, 1960. "Forecasting Sales by Exponentially Weighted Moving Averages," Management Science, INFORMS, vol. 6(3), pages 324-342, April.
    2. Pack, David J., 1990. "In defense of ARIMA modeling," International Journal of Forecasting, Elsevier, vol. 6(2), pages 211-218, July.
    3. Thompson, Patrick A., 1991. "Evaluation of the M-competition forecasts via log mean squared error ratio," International Journal of Forecasting, Elsevier, vol. 7(3), pages 331-334, November.
    4. Mckenzie, Ed., 1986. "Error analysis for winters' additive seasonal forecasting system," International Journal of Forecasting, Elsevier, vol. 2(3), pages 373-382.
    5. Yar, Mohammed & Chatfield, Chris, 1990. "Prediction intervals for the Holt-Winters forecasting procedure," International Journal of Forecasting, Elsevier, vol. 6(1), pages 127-137.
    6. Jarrett, J, 1989. "Forecasting monthly earnings per share--Time series models," Omega, Elsevier, vol. 17(1), pages 37-44.
    7. Grambsch, Patricia & Stahel, Werner A., 1990. "Forecasting demand for special telephone services: A case study," International Journal of Forecasting, Elsevier, vol. 6(1), pages 53-64.
    8. Charles H. Brandon & Jeffrey E. Jarrett & Saleha B. Khumawala, 1983. "Note---Revising Forecasts of Accounting Earnings: A Comparison with the Box-Jenkins Method," Management Science, INFORMS, vol. 29(2), pages 256-263, February.
    9. Charles H. Brandon & Jeffrey E. Jarrett, 1979. "Revising Earnings Per Share Forecasts: An Empirical Test," Management Science, INFORMS, vol. 25(3), pages 211-220, March.
    10. Chatfield, Chris & Yar, Mohammed, 1991. "Prediction intervals for multiplicative Holt-Winters," International Journal of Forecasting, Elsevier, vol. 7(1), pages 31-37, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Rouba Ibrahim & Pierre L'Ecuyer, 2013. "Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models," Manufacturing & Service Operations Management, INFORMS, vol. 15(1), pages 72-85, May.
    2. Andrea Bastianin & Marzio Galeotti & Matteo Manera, 2019. "Statistical and economic evaluation of time series models for forecasting arrivals at call centers," Empirical Economics, Springer, vol. 57(3), pages 923-955, September.
    3. Nabil Channouf & Pierre L’Ecuyer & Armann Ingolfsson & Athanassios Avramidis, 2007. "The application of forecasting techniques to modeling emergency medical system calls in Calgary, Alberta," Health Care Management Science, Springer, vol. 10(1), pages 25-45, February.
    4. Ibrahim, Rouba & Ye, Han & L’Ecuyer, Pierre & Shen, Haipeng, 2016. "Modeling and forecasting call center arrivals: A literature survey and a case study," International Journal of Forecasting, Elsevier, vol. 32(3), pages 865-874.
    5. James W. Taylor, 2008. "A Comparison of Univariate Time Series Methods for Forecasting Intraday Arrivals at a Call Center," Management Science, INFORMS, vol. 54(2), pages 253-265, February.
    6. Petropoulos, Fotios & Apiletti, Daniele & Assimakopoulos, Vassilios & Babai, Mohamed Zied & Barrow, Devon K. & Ben Taieb, Souhaib & Bergmeir, Christoph & Bessa, Ricardo J. & Bijak, Jakub & Boylan, Joh, 2022. "Forecasting: theory and practice," International Journal of Forecasting, Elsevier, vol. 38(3), pages 705-871.
      • Fotios Petropoulos & Daniele Apiletti & Vassilios Assimakopoulos & Mohamed Zied Babai & Devon K. Barrow & Souhaib Ben Taieb & Christoph Bergmeir & Ricardo J. Bessa & Jakub Bijak & John E. Boylan & Jet, 2020. "Forecasting: theory and practice," Papers 2012.03854, arXiv.org, revised Jan 2022.
    7. Barrow, Devon K., 2016. "Forecasting intraday call arrivals using the seasonal moving average method," Journal of Business Research, Elsevier, vol. 69(12), pages 6088-6096.
    8. Andrea Bastianin & Marzio Galeotti & Matteo Manera, 2011. "Forecast Evaluation in Call Centers: Combined Forecasts, Flexible Loss Functions and Economic Criteria," UNIMI - Research Papers in Economics, Business, and Statistics unimi-1109, Universitá degli Studi di Milano.
    9. EMERSON Abraham Jackson, 2018. "Comparison Between Static And Dynamic Forecast In Autoregressive Integrated Moving Average For Seasonally Adjusted Headline Consumer Price Index," Revista Economica, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 70(1), pages 53-65, August.
    10. De Gooijer, Jan G. & Hyndman, Rob J., 2006. "25 years of time series forecasting," International Journal of Forecasting, Elsevier, vol. 22(3), pages 443-473.
    11. Jyothi Unnikrishnan & Kodakanallur Krishnaswamy Suresh, 2016. "Modelling the Impact of Government Policies on Import on Domestic Price of Indian Gold Using ARIMA Intervention Method," International Journal of Mathematics and Mathematical Sciences, Hindawi, vol. 2016, pages 1-6, September.
    12. Singh, Sarbjit & Parmar, Kulwinder Singh & Kumar, Jatinder & Makkhan, Sidhu Jitendra Singh, 2020. "Development of new hybrid model of discrete wavelet decomposition and autoregressive integrated moving average (ARIMA) models in application to one month forecast the casualties cases of COVID-19," Chaos, Solitons & Fractals, Elsevier, vol. 135(C).
    13. Theresa Maria Rausch & Tobias Albrecht & Daniel Baier, 2022. "Beyond the beaten paths of forecasting call center arrivals: on the use of dynamic harmonic regression with predictor variables," Journal of Business Economics, Springer, vol. 92(4), pages 675-706, May.
    14. Nagaraj Naik & Biju R. Mohan, 2021. "Stock Price Volatility Estimation Using Regime Switching Technique-Empirical Study on the Indian Stock Market," Mathematics, MDPI, vol. 9(14), pages 1-18, July.
    15. Gardner, Everette Jr., 2006. "Exponential smoothing: The state of the art--Part II," International Journal of Forecasting, Elsevier, vol. 22(4), pages 637-666.
    16. Jan G. de Gooijer & Rob J. Hyndman, 2005. "25 Years of IIF Time Series Forecasting: A Selective Review," Tinbergen Institute Discussion Papers 05-068/4, Tinbergen Institute.
    17. Chai, Jian & Zhang, Zhong-Yu & Wang, Shou-Yang & Lai, Kin Keung & Liu, John, 2014. "Aviation fuel demand development in China," Energy Economics, Elsevier, vol. 46(C), pages 224-235.
    18. Ray, Mrinmoy & Rai, Anil & Singh, K.N. & V., Ramasubramanian & Kumar, Amrender, 2017. "Technology forecasting using time series intervention based trend impact analysis for wheat yield scenario in India," Technological Forecasting and Social Change, Elsevier, vol. 118(C), pages 128-133.
    19. Ho, Anson T.Y. & Morin, Lealand & Paarsch, Harry J. & Huynh, Kim P., 2022. "A flexible framework for intervention analysis applied to credit-card usage during the coronavirus pandemic," International Journal of Forecasting, Elsevier, vol. 38(3), pages 1129-1157.
    20. Meade, Nigel & Islam, Towhidul, 2015. "Forecasting in telecommunications and ICT—A review," International Journal of Forecasting, Elsevier, vol. 31(4), pages 1105-1126.
    21. Haipeng Shen & Jianhua Z. Huang, 2008. "Interday Forecasting and Intraday Updating of Call Center Arrivals," Manufacturing & Service Operations Management, INFORMS, vol. 10(3), pages 391-410, July.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. De Gooijer, Jan G. & Hyndman, Rob J., 2006. "25 years of time series forecasting," International Journal of Forecasting, Elsevier, vol. 22(3), pages 443-473.
    2. Jan G. De Gooijer & Rob J. Hyndman, 2005. "25 Years of IIF Time Series Forecasting: A Selective Review," Monash Econometrics and Business Statistics Working Papers 12/05, Monash University, Department of Econometrics and Business Statistics.
    3. Gardner, Everette Jr., 2006. "Exponential smoothing: The state of the art--Part II," International Journal of Forecasting, Elsevier, vol. 22(4), pages 637-666.
    4. James W. Taylor & Derek W. Bunn, 1999. "A Quantile Regression Approach to Generating Prediction Intervals," Management Science, INFORMS, vol. 45(2), pages 225-237, February.
    5. J. D. Bermudez & J. V. Segura & E. Vercher, 2007. "Holt-Winters Forecasting: An Alternative Formulation Applied to UK Air Passenger Data," Journal of Applied Statistics, Taylor & Francis Journals, vol. 34(9), pages 1075-1090.
    6. Kim, Jae H. & Wong, Kevin & Athanasopoulos, George & Liu, Shen, 2011. "Beyond point forecasting: Evaluation of alternative prediction intervals for tourist arrivals," International Journal of Forecasting, Elsevier, vol. 27(3), pages 887-901.
    7. Anne B. Koehler & Rob J. Hyndman & Ralph D. Snyder & J. Keith Ord, 2005. "Prediction intervals for exponential smoothing using two new classes of state space models," Journal of Forecasting, John Wiley & Sons, Ltd., vol. 24(1), pages 17-37.
    8. Weller, Barry R., 1995. "Software review," International Journal of Forecasting, Elsevier, vol. 11(1), pages 175-187, March.
    9. Koehler, Anne B. & Snyder, Ralph D. & Ord, J. Keith, 2001. "Forecasting models and prediction intervals for the multiplicative Holt-Winters method," International Journal of Forecasting, Elsevier, vol. 17(2), pages 269-286.
    10. Chen, Chunhang, 1997. "Robustness properties of some forecasting methods for seasonal time series: A Monte Carlo study," International Journal of Forecasting, Elsevier, vol. 13(2), pages 269-280, June.
    11. Snyder, Ralph D. & Koehler, Anne B. & Hyndman, Rob J. & Ord, J. Keith, 2004. "Exponential smoothing models: Means and variances for lead-time demand," European Journal of Operational Research, Elsevier, vol. 158(2), pages 444-455, October.
    12. Bermudez, J.D. & Segura, J.V. & Vercher, E., 2006. "A decision support system methodology for forecasting of time series based on soft computing," Computational Statistics & Data Analysis, Elsevier, vol. 51(1), pages 177-191, November.
    13. J D Bermúdez & J V Segura & E Vercher, 2010. "Bayesian forecasting with the Holt–Winters model," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 61(1), pages 164-171, January.
    14. Cote, Murray J., 2005. "A note on "Bed allocation techniques based on census data"," Socio-Economic Planning Sciences, Elsevier, vol. 39(2), pages 183-192, June.
    15. Ramos, Francisco López & Batres, Rafael & De-la-Cruz-Márquez, Cynthia Griselle & Anzures, Melina López, 2023. "Optimization models for nopal crop planning with land usage expansion and government subsidy," Socio-Economic Planning Sciences, Elsevier, vol. 89(C).
    16. Baloglu, Ulas Baran & Demir, Yakup, 2018. "Lightweight privacy-preserving data aggregation scheme for smart grid metering infrastructure protection," International Journal of Critical Infrastructure Protection, Elsevier, vol. 22(C), pages 16-24.
    17. Meira, Erick & Cyrino Oliveira, Fernando Luiz & de Menezes, Lilian M., 2022. "Forecasting natural gas consumption using Bagging and modified regularization techniques," Energy Economics, Elsevier, vol. 106(C).
    18. Chen, Jiandong & Xu, Chong & Shahbaz, Muhammad & Song, Malin, 2021. "Interaction determinants and projections of China’s energy consumption: 1997–2030," Applied Energy, Elsevier, vol. 283(C).
    19. Daniela Pencheva, 2020. "Use of Factors Related to the Consumption of Fast Moving Consumer Goods in Business Intelligence System for Managing Orders to Suppliers in Retail Chain," Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series, Union of Scientists - Varna, Economic Sciences Section, vol. 9(2), pages 124-135, August.
    20. Azumah Karim & Ananda Omotukoh Kube & Bashiru Imoro Ibn Saeed, 2020. "Modeling of Monthly Meteorological Time Series," Journal of Statistical and Econometric Methods, SCIENPRESS Ltd, vol. 9(4), pages 1-8.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:intfor:v:14:y:1998:i:4:p:497-504. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/ijforecast .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.