IDEAS home Printed from https://ideas.repec.org/a/spr/grdene/v23y2014i3d10.1007_s10726-013-9340-z.html
   My bibliography  Save this article

Exploring Individual Trust Factors in Computer Mediated Group Collaboration: A Case Study Approach

Author

Listed:
  • Xusen Cheng

    (University of International Business and Economics)

  • Linda Macaulay

    (Manchester Business School)

Abstract

Trust has become more and more important in the context of mixed use of longitudinal face-to-face and computer mediated group collaboration using Group Support System tools. Previous research has investigated trust factors in different dimensions. This paper takes the perspective of individual trust and aims to explore the new trust factors and also their detailed second level trust sub-factors in computer mediated collaboration over time. We have taken the interviews using the student groups during the two year-long collaboration project based case studies. We have validated the previous factors and found seven new trust factors and thirty one sub-factors which are associated with the main factors. Furthermore, based on the new factors, this paper has also designed an innovative trust traffic light model with suggested steps which could be easily used to help analyze the trust factors development over time for future longitudinal studies.

Suggested Citation

  • Xusen Cheng & Linda Macaulay, 2014. "Exploring Individual Trust Factors in Computer Mediated Group Collaboration: A Case Study Approach," Group Decision and Negotiation, Springer, vol. 23(3), pages 533-560, May.
    • Handle: RePEc:spr:grdene:v:23:y:2014:i:3:d:10.1007_s10726-013-9340-z
    DOI: 10.1007/s10726-013-9340-z
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10726-013-9340-z
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10726-013-9340-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Catherine M. Beise & Fred Niederman & Herb Mattord, 2004. "IT Project Managers' Perceptions and Use of Virtual Team Technologies," Information Resources Management Journal (IRMJ), IGI Global, vol. 17(4), pages 73-88, October.
    2. Russell Hardin, 1993. "The Street-Level Epistemology of Trust," Politics & Society, , vol. 21(4), pages 505-529, December.
    3. Morton Deutsch, 1958. "Trust and suspicion," Journal of Conflict Resolution, Peace Science Society (International), vol. 2(4), pages 265-279, December.
    4. Johanna Bragge & Hilkka Merisalo-Rantanen & Antti Nurmi & Leena Tanner, 2007. "A Repeatable E-Collaboration Process Based on ThinkLets for Multi-Organization Strategy Development," Group Decision and Negotiation, Springer, vol. 16(4), pages 363-379, July.
    5. Flores, Fernando & Solomon, Robert C., 1998. "Creating Trust1," Business Ethics Quarterly, Cambridge University Press, vol. 8(2), pages 205-232, April.
    6. Wilson, Jeanne M. & Straus, Susan G. & McEvily, Bill, 2006. "All in due time: The development of trust in computer-mediated and face-to-face teams," Organizational Behavior and Human Decision Processes, Elsevier, vol. 99(1), pages 16-33, January.
    7. Sirkka L. Jarvenpaa & Thomas R. Shaw & D. Sandy Staples, 2004. "Toward Contextualized Theories of Trust: The Role of Trust in Global Virtual Teams," Information Systems Research, INFORMS, vol. 15(3), pages 250-267, September.
    8. Gwendolyn L. Kolfschoten & Mariëlle Hengst-Bruggeling & Gert-Jan Vreede, 2007. "Issues in the Design of Facilitated Collaboration Processes," Group Decision and Negotiation, Springer, vol. 16(4), pages 347-361, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Sertan Kabadayi & Linda Alkire (née Nasr) & Garrett M. Broad & Reut Livne-Tarandach & David Wasieleski & Ann Marie Puente, 2019. "Humanistic Management of Social Innovation in Service (SIS): an Interdisciplinary Framework," Humanistic Management Journal, Springer, vol. 4(2), pages 159-185, December.
    2. Xusen Cheng & Danya Huang & Jin Chen & Xiangsong Meng & Chengyao Li, 2019. "An Investigation on Factors Affecting Stock Valuation Using Text Mining for Automated Trading," Sustainability, MDPI, vol. 11(7), pages 1-17, April.
    3. Xusen Cheng & Fei Guo & Jin Chen & Kejiang Li & Yihui Zhang & Peng Gao, 2019. "Exploring the Trust Influencing Mechanism of Robo-Advisor Service: A Mixed Method Approach," Sustainability, MDPI, vol. 11(18), pages 1-20, September.
    4. Timothy C. Dunne, 2018. "Friend or Foe? A Reversal of Ingroup Bias," Group Decision and Negotiation, Springer, vol. 27(4), pages 593-610, August.
    5. Xusen Cheng & Ying Bao & Xiaodan Yu & Yuanyanhang Shen, 2021. "Trust and Group Efficiency in Multinational Virtual Team Collaboration: A Longitudinal Study," Group Decision and Negotiation, Springer, vol. 30(3), pages 529-551, June.
    6. Xusen Cheng & Guopeng Yin & Aida Azadegan & Gwendolyn Kolfschoten, 2016. "Trust Evolvement in Hybrid Team Collaboration: A Longitudinal Case Study," Group Decision and Negotiation, Springer, vol. 25(2), pages 267-288, March.
    7. Cheng, Xusen & Fu, Shixuan & de Vreede, Gert-Jan, 2017. "Understanding trust influencing factors in social media communication: A qualitative study," International Journal of Information Management, Elsevier, vol. 37(2), pages 25-35.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Xusen Cheng & Guopeng Yin & Aida Azadegan & Gwendolyn Kolfschoten, 2016. "Trust Evolvement in Hybrid Team Collaboration: A Longitudinal Case Study," Group Decision and Negotiation, Springer, vol. 25(2), pages 267-288, March.
    2. Xusen Cheng & Ying Bao & Xiaodan Yu & Yuanyanhang Shen, 2021. "Trust and Group Efficiency in Multinational Virtual Team Collaboration: A Longitudinal Study," Group Decision and Negotiation, Springer, vol. 30(3), pages 529-551, June.
    3. Abdoulaye Diop & Yaojun Li & Majed Mohammmed H. A. Al-Ansari & Kien T. Le, 2017. "Social Capital and Citizens’ Attitudes towards Migrant Workers," Social Inclusion, Cogitatio Press, vol. 5(1), pages 66-79.
    4. Paul Benjamin Lowry & Ryan M. Schuetzler & Justin Scott Giboney & Thomas A. Gregory, 2015. "Is Trust Always Better than Distrust? The Potential Value of Distrust in Newer Virtual Teams Engaged in Short-Term Decision-Making," Group Decision and Negotiation, Springer, vol. 24(4), pages 723-752, July.
    5. Cheng, Xusen & Fu, Shixuan & de Vreede, Gert-Jan, 2017. "Understanding trust influencing factors in social media communication: A qualitative study," International Journal of Information Management, Elsevier, vol. 37(2), pages 25-35.
    6. Greenberg, Penelope Sue & Greenberg, Ralph H. & Antonucci, Yvonne Lederer, 2007. "Creating and sustaining trust in virtual teams," Business Horizons, Elsevier, vol. 50(4), pages 325-333.
    7. Michael D. Coovert & Evgeniya E. Pavlova Miller & Winston Bennett Jr., 2017. "Assessing Trust and Effectiveness in Virtual Teams: Latent Growth Curve and Latent Change Score Models," Social Sciences, MDPI, vol. 6(3), pages 1-26, August.
    8. Pilhyoun Yoon & Junghoon Leem, 2021. "The Influence of Social Presence in Online Classes Using Virtual Conferencing: Relationships between Group Cohesion, Group Efficacy, and Academic Performance," Sustainability, MDPI, vol. 13(4), pages 1-19, February.
    9. Chris Kimble, 2010. "Building effective virtual teams: How to overcome the problems of trust and identity in virtual teams," Post-Print halshs-00550219, HAL.
    10. Benno Torgler & Christoph A. Schaltegger, 2005. "Trust and Fiscal Performance: A Panel Analysis with Swiss Data," Working Papers 2005.61, Fondazione Eni Enrico Mattei.
    11. Elena Tavella & L. Alberto Franco, 2015. "Dynamics of Group Knowledge Production in Facilitated Modelling Workshops: An Exploratory Study," Group Decision and Negotiation, Springer, vol. 24(3), pages 451-475, May.
    12. Gefen, David, 2000. "E-commerce: the role of familiarity and trust," Omega, Elsevier, vol. 28(6), pages 725-737, December.
    13. Jeacle, Ingrid & Carter, Chris, 2011. "In TripAdvisor we trust: Rankings, calculative regimes and abstract systems," Accounting, Organizations and Society, Elsevier, vol. 36(4), pages 293-309.
    14. Boxer, Rosie & Berry, Aidan & Perren, Lew, 2012. "Differing perceptions of non-executive directors’ roles in UK SMEs: Governance conundrum or cultural anomaly?," Accounting forum, Elsevier, vol. 36(1), pages 38-50.
    15. Yang, Jinbi & Sia, Choon Ling & Ou, Carol, 2015. "Identify the antecedents of distrust in a website," Other publications TiSEM 27db9390-f2e0-4006-ab0c-9, Tilburg University, School of Economics and Management.
    16. Rabbiosi, Larissa & Santangelo, Grazia D., 2013. "Parent company benefits from reverse knowledge transfer: The role of the liability of newness in MNEs," Journal of World Business, Elsevier, vol. 48(1), pages 160-170.
    17. Gary Charness & Alessandro Sontuoso, 2018. "The Doors of Perception," PPE Working Papers 0013, Philosophy, Politics and Economics, University of Pennsylvania, revised 25 Oct 2018.
    18. Michael E. Cummings & Hans Rawhouser & Silvio Vismara & Erin L. Hamilton, 2020. "An equity crowdfunding research agenda: evidence from stakeholder participation in the rulemaking process," Small Business Economics, Springer, vol. 54(4), pages 907-932, April.
    19. Lavaei Adaryani, Rasool & Palouj, Mojtaba & Karbasioun, Mostafa & Asadi, Ali & Gholami, Hesamedin & Kianirad, Ali & Joodi Damirchi, Milad, 2024. "Antecedents of blockchain adoption in the poultry supply chain: An extended UTAUT model," Technological Forecasting and Social Change, Elsevier, vol. 202(C).
    20. Youngjin Yoo & Richard J. Boland & Kalle Lyytinen & Ann Majchrzak, 2012. "Organizing for Innovation in the Digitized World," Organization Science, INFORMS, vol. 23(5), pages 1398-1408, October.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:grdene:v:23:y:2014:i:3:d:10.1007_s10726-013-9340-z. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.