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Exploring Individual Trust Factors in Computer Mediated Group Collaboration: A Case Study Approach

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  • Xusen Cheng

    (University of International Business and Economics)

  • Linda Macaulay

    (Manchester Business School)

Abstract

Trust has become more and more important in the context of mixed use of longitudinal face-to-face and computer mediated group collaboration using Group Support System tools. Previous research has investigated trust factors in different dimensions. This paper takes the perspective of individual trust and aims to explore the new trust factors and also their detailed second level trust sub-factors in computer mediated collaboration over time. We have taken the interviews using the student groups during the two year-long collaboration project based case studies. We have validated the previous factors and found seven new trust factors and thirty one sub-factors which are associated with the main factors. Furthermore, based on the new factors, this paper has also designed an innovative trust traffic light model with suggested steps which could be easily used to help analyze the trust factors development over time for future longitudinal studies.

Suggested Citation

  • Xusen Cheng & Linda Macaulay, 2014. "Exploring Individual Trust Factors in Computer Mediated Group Collaboration: A Case Study Approach," Group Decision and Negotiation, Springer, vol. 23(3), pages 533-560, May.
    • Handle: RePEc:spr:grdene:v:23:y:2014:i:3:d:10.1007_s10726-013-9340-z
    DOI: 10.1007/s10726-013-9340-z
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    References listed on IDEAS

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    Cited by:

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    3. Xusen Cheng & Fei Guo & Jin Chen & Kejiang Li & Yihui Zhang & Peng Gao, 2019. "Exploring the Trust Influencing Mechanism of Robo-Advisor Service: A Mixed Method Approach," Sustainability, MDPI, vol. 11(18), pages 1-20, September.
    4. Timothy C. Dunne, 2018. "Friend or Foe? A Reversal of Ingroup Bias," Group Decision and Negotiation, Springer, vol. 27(4), pages 593-610, August.
    5. Xusen Cheng & Ying Bao & Xiaodan Yu & Yuanyanhang Shen, 2021. "Trust and Group Efficiency in Multinational Virtual Team Collaboration: A Longitudinal Study," Group Decision and Negotiation, Springer, vol. 30(3), pages 529-551, June.
    6. Xusen Cheng & Guopeng Yin & Aida Azadegan & Gwendolyn Kolfschoten, 2016. "Trust Evolvement in Hybrid Team Collaboration: A Longitudinal Case Study," Group Decision and Negotiation, Springer, vol. 25(2), pages 267-288, March.
    7. Cheng, Xusen & Fu, Shixuan & de Vreede, Gert-Jan, 2017. "Understanding trust influencing factors in social media communication: A qualitative study," International Journal of Information Management, Elsevier, vol. 37(2), pages 25-35.

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