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Issues in the Design of Facilitated Collaboration Processes

Author

Listed:
  • Gwendolyn L. Kolfschoten

    (Delft University of Technology)

  • Mariëlle Hengst-Bruggeling

    (Business Unit Work and Employment)

  • Gert-Jan Vreede

    (University of Nebraska at Omaha)

Abstract

Groups often rely on the expertise of facilitators to support them in their collaboration processes. The design and preparation of a collaboration process is an important facilitation task. Although there is a significant body of knowledge about the effects of facilitation, there is a dearth of knowledge about the ways in which facilitators design collaboration processes. Increased understanding in this area will contribute to the effective design and use of collaboration support and to the development of collaboration process design support. The research reported in this paper explores the strategies and techniques facilitators use to design a collaboration process, and the aspects of this task they perceive as challenging. We present the results of a questionnaire among professional facilitators. We compare facilitators with different expertise levels to identify challenges in the design of collaboration processes. We discovered that although the activities performed and information used by novices is not very different from expert practices, their limited experience makes them less flexible. When the actual session brings surprises such as different outcomes or conflict, novices cannot easily adapt their designs to accommodate these.

Suggested Citation

  • Gwendolyn L. Kolfschoten & Mariëlle Hengst-Bruggeling & Gert-Jan Vreede, 2007. "Issues in the Design of Facilitated Collaboration Processes," Group Decision and Negotiation, Springer, vol. 16(4), pages 347-361, July.
    • Handle: RePEc:spr:grdene:v:16:y:2007:i:4:d:10.1007_s10726-006-9054-6
    DOI: 10.1007/s10726-006-9054-6
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    References listed on IDEAS

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    1. Ian I. Mitroff & Frederick Betz & Louis R. Pondy & Francisco Sagasti, 1974. "On Managing Science in the Systems Age: Two Schemas for the Study of Science as a Whole Systems Phenomenon," Interfaces, INFORMS, vol. 4(3), pages 46-58, May.
    2. Bradley C. Wheeler & Joseph S. Valacich, 1996. "Facilitation, GSS, and Training as Sources of Process Restrictiveness and Guidance for Structured Group Decision Making: An Empirical Assessment," Information Systems Research, INFORMS, vol. 7(4), pages 429-450, December.
    3. Jim Sheffield, 2004. "The Design of GSS-Enabled Interventions: A Habermasian Perspective," Group Decision and Negotiation, Springer, vol. 13(5), pages 415-435, September.
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    Citations

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    Cited by:

    1. Carlos A. Bana e Costa & João Carlos Lourenço & Mónica Duarte Oliveira & João C. Bana e Costa, 2014. "A Socio-technical Approach for Group Decision Support in Public Strategic Planning: The Pernambuco PPA Case," Group Decision and Negotiation, Springer, vol. 23(1), pages 5-29, January.
    2. L. Alberto Franco & Mie Femø Nielsen, 2018. "Examining Group Facilitation In Situ: The Use of Formulations in Facilitation Practice," Group Decision and Negotiation, Springer, vol. 27(5), pages 735-756, October.
    3. A. Adla & P. Zarate & J.-L. Soubie, 2011. "A Proposal of Toolkit for GDSS Facilitators," Group Decision and Negotiation, Springer, vol. 20(1), pages 57-77, January.
    4. Elena Tavella & L. Alberto Franco, 2015. "Dynamics of Group Knowledge Production in Facilitated Modelling Workshops: An Exploratory Study," Group Decision and Negotiation, Springer, vol. 24(3), pages 451-475, May.
    5. Sondoss Elsawah & Elena Bakhanova & Raimo P. Hämäläinen & Alexey Voinov, 2023. "A Competency Framework for Participatory Modeling," Group Decision and Negotiation, Springer, vol. 32(3), pages 569-601, June.
    6. Gwendolyn L. Kolfschoten & Gert-Jan Vreede & Leah R. Pietron, 2011. "A Training Approach for the Transition of Repeatable Collaboration Processes to Practitioners," Group Decision and Negotiation, Springer, vol. 20(3), pages 347-371, May.
    7. Henner Gimpel & Vanessa Graf-Seyfried & Robert Laubacher & Oliver Meindl, 2023. "Towards Artificial Intelligence Augmenting Facilitation: AI Affordances in Macro-Task Crowdsourcing," Group Decision and Negotiation, Springer, vol. 32(1), pages 75-124, February.
    8. Xusen Cheng & Linda Macaulay, 2014. "Exploring Individual Trust Factors in Computer Mediated Group Collaboration: A Case Study Approach," Group Decision and Negotiation, Springer, vol. 23(3), pages 533-560, May.
    9. Pia Andersson & Helena Ringnér & Jan Inglis, 2018. "Constructive Scaffolding or a Procrustean Bed? Exploring the Influence of a Facilitated, Structured Group Process in a Climate Action Group," Systemic Practice and Action Research, Springer, vol. 31(3), pages 327-345, June.

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