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Creating Trust1

Author

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  • Flores, Fernando
  • Solomon, Robert C.

Abstract

In this essay, we argue that trust is a dynamic emotional relationship which entails responsibility. Trust is not a social substance, a medium, or a mysterious entity but rather a set of social practices, defined by our choices, to trust or not to trust. We discuss the differences and the relationship between trust and trustworthiness, and we distinguish several different kinds or “levels” of trust, simple trust, basic trust, “blind” trust, and authentic trust. We then argue that trust as an emotional practice, can be “willful,” voluntary and a matter of personal responsibility.

Suggested Citation

  • Flores, Fernando & Solomon, Robert C., 1998. "Creating Trust1," Business Ethics Quarterly, Cambridge University Press, vol. 8(2), pages 205-232, April.
    • Handle: RePEc:cup:buetqu:v:8:y:1998:i:02:p:205-232_00
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    Cited by:

    1. William Kerler & Larry Killough, 2009. "The Effects of Satisfaction with a Client’s Management During a Prior Audit Engagement, Trust, and Moral Reasoning on Auditors’ Perceived Risk of Management Fraud," Journal of Business Ethics, Springer, vol. 85(2), pages 109-136, March.
    2. Xusen Cheng & Linda Macaulay, 2014. "Exploring Individual Trust Factors in Computer Mediated Group Collaboration: A Case Study Approach," Group Decision and Negotiation, Springer, vol. 23(3), pages 533-560, May.
    3. Marc Cohen & John Dienhart, 2013. "Moral and Amoral Conceptions of Trust, with an Application in Organizational Ethics," Journal of Business Ethics, Springer, vol. 112(1), pages 1-13, January.

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