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Facilitation, GSS, and Training as Sources of Process Restrictiveness and Guidance for Structured Group Decision Making: An Empirical Assessment

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  • Bradley C. Wheeler

    (Accounting and Information Systems Department, Graduate School of Business, Indiana University, Bloomington, Indiana 47405)

  • Joseph S. Valacich

    (Department of Management Systems, College of Business and Economics, Washington State University, Pullman, Washington 99164)

Abstract

Structured decision techniques have been a mainstay of prescriptive decision theory for decades. Group Support Systems (GSSs) automate many of the features found in decision techniques, yet groups often choose to ignore both the technique and the technology in favor of more familiar decision processes. This research empirically tests propositions and hypotheses for a specific instantiation of Adaptive Structuration Theory. A controlled laboratory experiment tests the ability of three appropriation mediators (e.g., facilitation, GSS configuration, and training) to directively affect group decision making through guidance and restrictiveness. The experiment used a hidden-profile task and structured decision technique which directed group members to reach a decision by identifying the problem, choosing criteria, and selecting a solution. The results supported the proposition that appropriation mediators can increase the faithful use of structured decision techniques and that faithful use can improve decision quality.

Suggested Citation

  • Bradley C. Wheeler & Joseph S. Valacich, 1996. "Facilitation, GSS, and Training as Sources of Process Restrictiveness and Guidance for Structured Group Decision Making: An Empirical Assessment," Information Systems Research, INFORMS, vol. 7(4), pages 429-450, December.
    • Handle: RePEc:inm:orisre:v:7:y:1996:i:4:p:429-450
    DOI: 10.1287/isre.7.4.429
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    Citations

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    Cited by:

    1. Wm. David Salisbury & Michael Parent & Wynne W. Chin, 2008. "Robbing Peter to Pay Paul: The Differential Effect of GSS Restrictiveness on Process Satisfaction and Group Cohesion," Group Decision and Negotiation, Springer, vol. 17(4), pages 303-320, July.
    2. Chi-Wen Chen & Marios Koufaris, 2015. "The impact of decision support system features on user overconfidence and risky behavior," European Journal of Information Systems, Taylor & Francis Journals, vol. 24(6), pages 607-623, November.
    3. Mohamed Khalifa & RonChi-Wai Kwok & Robert Davison, 2002. "The Effects of Process and Content Facilitation Restrictiveness on GSS-Mediated Collaborative Learning," Group Decision and Negotiation, Springer, vol. 11(5), pages 345-361, September.
    4. Gwendolyn L. Kolfschoten & Mariëlle Hengst-Bruggeling & Gert-Jan Vreede, 2007. "Issues in the Design of Facilitated Collaboration Processes," Group Decision and Negotiation, Springer, vol. 16(4), pages 347-361, July.
    5. Rita M. Walczuch & Richard T. Watson, 2001. "Analyzing Group Data in MIS Research: Including the Effect of the Group," Group Decision and Negotiation, Springer, vol. 10(1), pages 83-94, January.
    6. Seow, Poh-Sun, 2011. "The effects of decision aid structural restrictiveness on decision-making outcomes," International Journal of Accounting Information Systems, Elsevier, vol. 12(1), pages 40-56.
    7. A. Adla & P. Zarate & J.-L. Soubie, 2011. "A Proposal of Toolkit for GDSS Facilitators," Group Decision and Negotiation, Springer, vol. 20(1), pages 57-77, January.
    8. Robert M. Fuller & Alan R. Dennis, 2009. "Does Fit Matter? The Impact of Task-Technology Fit and Appropriation on Team Performance in Repeated Tasks," Information Systems Research, INFORMS, vol. 20(1), pages 2-17, March.
    9. Youngjin Kim & Starr Roxanne Hiltz & Murray Turoff, 2002. "Coordination Structures and System Restrictiveness in Distributed Group Support Systems," Group Decision and Negotiation, Springer, vol. 11(5), pages 379-404, September.
    10. Khalifa, Mohamed & Liu, Vanessa, 2008. "Semantic network representation of computer-mediated discussions: Conceptual facilitation form and knowledge acquisition," Omega, Elsevier, vol. 36(2), pages 252-266, April.
    11. Gwendolyn L. Kolfschoten & Bruce A. Reinig, 2013. "Introduction to the Special Issue: “Cognitive Perspectives on Group Decision and Negotiation”," Group Decision and Negotiation, Springer, vol. 22(5), pages 867-872, September.
    12. Chelley Vician & Gerardine DeSanctis, 2000. "The Impact of Role Training in a User-Driven Group Support System Environment," Group Decision and Negotiation, Springer, vol. 9(4), pages 275-296, July.

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