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The Impact of Role Training in a User-Driven Group Support System Environment

Author

Listed:
  • Chelley Vician

    (Michigan Technological University)

  • Gerardine DeSanctis

    (Duke University)

Abstract

We tested the proposition that training groups to use roles would improve performance in a user-driven, GSS-supported meeting. Two methods of role training, fixed and rotated roles, were compared against a control procedure in which no formal role training was provided. In a repeated measures experiment, half of the groups completed four generate-creative tasks, while the remaining groups completed three generate-creative tasks followed by one choice-intellective task. Both role training methods were successful in reducing the time spent by groups orienting themselves to the technology, particularly in the choice-intellective task context; however, decision quality or quantity did not improve with role training.

Suggested Citation

  • Chelley Vician & Gerardine DeSanctis, 2000. "The Impact of Role Training in a User-Driven Group Support System Environment," Group Decision and Negotiation, Springer, vol. 9(4), pages 275-296, July.
    • Handle: RePEc:spr:grdene:v:9:y:2000:i:4:d:10.1023_a:1008775123994
    DOI: 10.1023/A:1008775123994
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    References listed on IDEAS

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