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A Training Approach for the Transition of Repeatable Collaboration Processes to Practitioners

Author

Listed:
  • Gwendolyn L. Kolfschoten

    (Delft University of Technology)

  • Gert-Jan Vreede

    (Delft University of Technology
    University of Nebraska at Omaha)

  • Leah R. Pietron

    (University of Nebraska at Omaha)

Abstract

This paper presents a training approach to support the deployment of collaboration process support according to the Collaboration Engineering approach. In Collaboration Engineering, practitioners in an organization are trained to facilitate a specific collaborative work practice on a recurring basis. To transfer the complex skill set of a facilitator to support the practitioner in guiding a specific collaboration process design, we propose a detailed training approach based on the logic of Cognitive Load Theory. The training approach focuses on transferring knowledge and skills in the form of thinkLets, i.e. repeatable facilitation techniques. Furthermore, the training contains a process simulation to practice challenges in collaboration support. The training approach was positively evaluated using a questionnaire instrument in a case study.

Suggested Citation

  • Gwendolyn L. Kolfschoten & Gert-Jan Vreede & Leah R. Pietron, 2011. "A Training Approach for the Transition of Repeatable Collaboration Processes to Practitioners," Group Decision and Negotiation, Springer, vol. 20(3), pages 347-371, May.
    • Handle: RePEc:spr:grdene:v:20:y:2011:i:3:d:10.1007_s10726-010-9208-4
    DOI: 10.1007/s10726-010-9208-4
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    References listed on IDEAS

    as
    1. Andrés B. Agres & Gert-Jan Vreede & Robert O. Briggs, 2005. "A Tale of Two Cities: Case Studies of Group Support Systems Transition," Group Decision and Negotiation, Springer, vol. 14(4), pages 267-284, July.
    2. Gwendolyn L. Kolfschoten & Mariëlle Hengst-Bruggeling & Gert-Jan Vreede, 2007. "Issues in the Design of Facilitated Collaboration Processes," Group Decision and Negotiation, Springer, vol. 16(4), pages 347-361, July.
    3. Jim Sheffield, 2004. "The Design of GSS-Enabled Interventions: A Habermasian Perspective," Group Decision and Negotiation, Springer, vol. 13(5), pages 415-435, September.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. L. Alberto Franco & Mie Femø Nielsen, 2018. "Examining Group Facilitation In Situ: The Use of Formulations in Facilitation Practice," Group Decision and Negotiation, Springer, vol. 27(5), pages 735-756, October.
    2. David Kocsis & Triparna Vreede & Abdulrahman Alothaim, 2022. "Happy to Continue: Satisfaction, Commitment, and Persistence to Use Technology-Supported Collaborative Work Practices," Group Decision and Negotiation, Springer, vol. 31(6), pages 1235-1262, December.
    3. Valerie L. Bartelt & Alan R. Dennis & Lingyao Yuan & Jordan B. Barlow, 2013. "Individual Priming in Virtual Team Decision-Making," Group Decision and Negotiation, Springer, vol. 22(5), pages 873-896, September.
    4. Gwendolyn L. Kolfschoten & Jur Kosterbok & Alain Hoekstra, 2015. "A Transferable ThinkLet Based Process Design for Integrity Risk Assessment in Government Organizations," Group Decision and Negotiation, Springer, vol. 24(4), pages 595-611, July.

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