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The Design of GSS-Enabled Interventions: A Habermasian Perspective

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  • Jim Sheffield

    (University of Auckland, Private Bag)

Abstract

This article frames GSS-enabled interventions as electronically supported discourses, designed and evaluated against a gold standard of ideal speech in a perfect communication environment. The objectives are, firstly, to develop a model of GSS-enabled interventions based on Habermas' theory of communicative action, and secondly, to apply the model as a problem-structuring device to the conceptual problem of designing the strategic evaluation of a comprehensive urban plan. The model, known as the VC (validity claims) Model, provides separate evaluative criteria for personal, social and technical aspects. The criteria for successful GSS-enabled interventions may be summarized as “personal commitment (validated by personal truthfulness or sincerity), to a social consensus (validated by rightness), for informed action (validated by objective truth)”. Detailed criteria (viz., goal, strategy, procedure, issues, problems) are developed for each type of validity claim and matched to the technologies available. The result is a detailed brief illustrating the design of a GSS-enabled strategic urban planning intervention, including a sample agenda for the GSS-supported meeting and the GSS tools that will be employed.

Suggested Citation

  • Jim Sheffield, 2004. "The Design of GSS-Enabled Interventions: A Habermasian Perspective," Group Decision and Negotiation, Springer, vol. 13(5), pages 415-435, September.
    • Handle: RePEc:spr:grdene:v:13:y:2004:i:5:d:10.1023_b:grup.0000045750.48336.f7
    DOI: 10.1023/B:GRUP.0000045750.48336.f7
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    References listed on IDEAS

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    Cited by:

    1. Gwendolyn L. Kolfschoten & Mariëlle Hengst-Bruggeling & Gert-Jan Vreede, 2007. "Issues in the Design of Facilitated Collaboration Processes," Group Decision and Negotiation, Springer, vol. 16(4), pages 347-361, July.
    2. Jacobs, Stephen P. & Parsons, Matthew & Rouse, Paul & Parsons, John & Gunderson-Reid, Michelle, 2018. "Using benchmarking to assist the improvement of service quality in home support services for older people—IN TOUCH (Integrated Networks Towards Optimising Understanding of Community Health)," Evaluation and Program Planning, Elsevier, vol. 67(C), pages 113-121.
    3. Gwendolyn L. Kolfschoten & Gert-Jan Vreede & Leah R. Pietron, 2011. "A Training Approach for the Transition of Repeatable Collaboration Processes to Practitioners," Group Decision and Negotiation, Springer, vol. 20(3), pages 347-371, May.

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