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‘If you are having a go at me, I am going to have a go at you’: the changing nature of social relationships of bank work under performance management

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  • Knut Laaser

Abstract

Over the last three decades work and employment in the private and public sector are increasingly subject to marketization processes. A defining feature of marketized employment is the rise of performance management systems (PMS). This article utilizes a novel framework of Sayer’s moral economy approach and labour process theory to explore the changing nature of bank work and social relationships between branch managers and branch workers before and after the implementation of PMS in UK banks. This article illustrates how the social and moral texture of the social relationships between branch workers and their managers deteriorated after the implementation of PMS, resulting in the rise of hostile forms of engagement.

Suggested Citation

  • Knut Laaser, 2016. "‘If you are having a go at me, I am going to have a go at you’: the changing nature of social relationships of bank work under performance management," Work, Employment & Society, British Sociological Association, vol. 30(6), pages 1000-1016, December.
    • Handle: RePEc:sae:woemps:v:30:y:2016:i:6:p:1000-1016
    DOI: 10.1177/0950017015617686
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    References listed on IDEAS

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    1. Jacques Bélanger & Paul Edwards, 2007. "The Conditions Promoting Compromise in the Workplace," British Journal of Industrial Relations, London School of Economics, vol. 45(4), pages 713-734, December.
    2. Paul Edwards & Jacques Bélanger & Martyn Wright, 2006. "The Bases of Compromise in the Workplace: A Theoretical Framework," British Journal of Industrial Relations, London School of Economics, vol. 44(1), pages 125-145, March.
    3. Chris Smith, 2006. "The double indeterminacy of labour power," Work, Employment & Society, British Sociological Association, vol. 20(2), pages 389-402, June.
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    Cited by:

    1. Knut Laaser, 2019. "‘Customers were not objects to suck blood from’: Social relations in UK retail banks under changing performance management systems," Industrial Relations Journal, Wiley Blackwell, vol. 50(5-6), pages 532-547, November.
    2. Caroline Lloyd & Jonathan Payne, 2023. "Trade unions, digitalisation and country effects: A comparative study of banking in Norway and the UK," European Journal of Industrial Relations, , vol. 29(4), pages 325-345, December.
    3. Afshin Omidi & Cinzia Dal Zotto, 2022. "Socially Responsible Human Resource Management: A Systematic Literature Review and Research Agenda," Sustainability, MDPI, vol. 14(4), pages 1-20, February.
    4. Balihar Sanghera, 2018. "Contributive Injustice and Unequal Division of Labour in the Voluntary Sector," Sociological Research Online, , vol. 23(2), pages 308-327, June.
    5. Paul Edwards & Andy Hodder, 2022. "Conflict and control in the contemporary workplace: Structured antagonism revisited," Industrial Relations Journal, Wiley Blackwell, vol. 53(3), pages 220-240, May.
    6. Emma S Hughes & Tony Dobbins & Stephen Murphy, 2019. "‘Going Underground’: A Tube Worker’s Experience of Struggles over the Frontier of Control," Work, Employment & Society, British Sociological Association, vol. 33(1), pages 174-183, February.
    7. Atte Vieno, 2023. "‘It’s as if I’m Worth Nothing’—Cost-Driven Restructuring and the Dignity of Long-Term Workers in Finland’s State-Owned Postal Service Company," Journal of Business Ethics, Springer, vol. 187(1), pages 17-31, September.
    8. Charles Umney, 2017. "Moral economy, intermediaries and intensified competition in the labour market for function musicians," Work, Employment & Society, British Sociological Association, vol. 31(5), pages 834-850, October.
    9. Abigail Marks & Esme Terry & Jesus Canduela & Arek Dakessian & Dimitris Christopoulos, 2023. "Feminized cultural capital at work in the moral economy: Home credit and working‐class women," Gender, Work and Organization, Wiley Blackwell, vol. 30(1), pages 1-17, January.
    10. Sharon C Bolton & Knut Laaser, 2020. "The Moral Economy of Solidarity: A Longitudinal Study of Special Needs Teachers," Work, Employment & Society, British Sociological Association, vol. 34(1), pages 55-72, February.
    11. Ernesto Noronha & Saikat Chakraborty & Premilla D’Cruz, 2020. "‘Doing Dignity Work’: Indian Security Guards’ Interface with Precariousness," Journal of Business Ethics, Springer, vol. 162(3), pages 553-575, March.
    12. Emma Hughes & Tony Dobbins & Doris Merkl-Davies, 2022. "Moral economy, solidarity and labour process struggle in Irish public transport," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 43(1), pages 146-167, February.

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