Getting to the heart of the emotional labour process: a reply to Brook
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DOI: 10.1177/0950017009337069
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References listed on IDEAS
- Sharon C. Bolton, 2004. "A Simple Matter of Control? NHS Hospital Nurses and New Management," Journal of Management Studies, Wiley Blackwell, vol. 41(2), pages 317-333, March.
- George Callaghan & Paul Thompson, 2002. "‘We Recruit Attitude’: The Selection and Shaping of Routine Call Centre Labour," Journal of Management Studies, Wiley Blackwell, vol. 39(2), pages 233-254, March.
- Chris Smith, 2006. "The double indeterminacy of labour power," Work, Employment & Society, British Sociological Association, vol. 20(2), pages 389-402, June.
Citations
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Cited by:
- Ian Kessler & Paul Heron & Sue Dopson, 2015. "Managing patient emotions as skilled work and being ‘one of us’," Work, Employment & Society, British Sociological Association, vol. 29(5), pages 775-791, October.
- Claire English & Gareth Brown, 2023. "My mum is on strike! Social reproduction and the (emotional) labor of ‘mothering work’ in neoliberal Britain," Gender, Work and Organization, Wiley Blackwell, vol. 30(6), pages 1941-1959, November.
- Richard Godfrey & Joanna Brewis, 2018. "‘Nowhere else sells bliss like this’: Exploring the emotional labour of soldiers at war," Gender, Work and Organization, Wiley Blackwell, vol. 25(6), pages 653-669, November.
- Peter Ikeler, 2016. "Deskilling emotional labour: evidence from department store retail," Work, Employment & Society, British Sociological Association, vol. 30(6), pages 966-983, December.
- Anne Benmore, 2014. "Emotion Management in Small Hotels: Meeting the Challenges of Flexibility and Informality," Eurasian Journal of Social Sciences, Eurasian Publications, vol. 2(3), pages 1-13.
- Donna Baines & Annabel Dulhunty & Sara Charlesworth, 2022. "Relationship-Based Care Work, Austerity and Aged Care," Work, Employment & Society, British Sociological Association, vol. 36(1), pages 139-155, February.
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Keywords
emotional labour; emotion work; labour process analysis;All these keywords.
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