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A Study in the Relationship Between Supportive Work Environment and Employee Retention: Role of Organizational Commitment and Person–Organization Fit as Mediators

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  • Shumaila Naz
  • Cai Li
  • Qasim Ali Nisar
  • Muhammad Aamir Shafique Khan
  • Naveed Ahmad
  • Farooq Anwar

Abstract

The main aim of the study was to empirically investigate the mediating role of organizational commitment (OC) and person–organization fit (POF) between the causal relationship of supportive work environment (SWE) and employee retention (ER). One thousand questionnaires were sent to the targeted population included employees of all chains of multinational fast-food brands (restaurants) in Lahore, Pakistan. The restaurants were selected from clusters by using a cluster sampling technique. Questionnaires were comprised of multiple items adopted from former studies to obtain responses using quantitative methodology. For statistical analysis and to test the proposed hypothesis, the partial least squares (PLS) structural equation modeling (SEM) technique was employed through Smart PLS 2.0 M3 software. The study’s findings elucidated that SWE has a positive and significant association with ER. In addition, OC and POF acted as mediators between the relationship of a SWE and ER. This study presented implications for human resource (HR) practitioners that they should endure developing mechanisms for imparting a SWE to foster healthy exchange relationships with people, which in turn will result in ER. This article significantly contributed to the extant literature on the relationship of the SWE and ER while highlighting the critical factors to be noticed for retaining key employees. This study also explicated the limitations and scope for further research.

Suggested Citation

  • Shumaila Naz & Cai Li & Qasim Ali Nisar & Muhammad Aamir Shafique Khan & Naveed Ahmad & Farooq Anwar, 2020. "A Study in the Relationship Between Supportive Work Environment and Employee Retention: Role of Organizational Commitment and Person–Organization Fit as Mediators," SAGE Open, , vol. 10(2), pages 21582440209, May.
    • Handle: RePEc:sae:sagope:v:10:y:2020:i:2:p:2158244020924694
    DOI: 10.1177/2158244020924694
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    References listed on IDEAS

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    2. Ruth Nyamoko & Mary Mbithi & Gladys Kituku, 2024. "Influence of Recruitment on Organizational Performance of Custom and Border Organizations in Kenya," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(7), pages 308-317, July.
    3. Patrick Harold Andrew & Kareem Jacqueline, 2021. "Development and Validation of Work Environment Services Scale (WESS)," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 29(2), pages 89-120, June.
    4. Ali Ateeq & Abd Al-Aziz Al-refaei & Mohammed Alzoraiki & Marwan Milhem & Ali Nasser Al-Tahitah & Abdulhadi Ibrahim, 2024. "Sustaining Organizational Outcomes in Manufacturing Firms: The Role of HRM and Occupational Health and Safety," Sustainability, MDPI, vol. 16(3), pages 1-18, January.
    5. Nurul Mohammad Zayed & Friday Ogbu Edeh & Khan Mohammad Anwarul Islam & Vitalii Nitsenko & Tetiana Dubovyk & Hanna Doroshuk, 2022. "An Investigation into the Effect of Knowledge Management on Employee Retention in the Telecom Sector," Administrative Sciences, MDPI, vol. 12(4), pages 1-14, October.

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