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Influence of Recruitment on Organizational Performance of Custom and Border Organizations in Kenya

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  • Ruth Nyamoko

    (School of Business and Economics, Kenya Methodist University)

  • Mary Mbithi

    (School of Business and Economics, Kenya Methodist University)

  • Gladys Kituku

    (School of Business and Economics, Kenya Methodist University)

Abstract

Enhanced recruitment strategies can substantially improve workforce quality, employee satisfaction, and overall performance. Although recruitment plays an important role in boosting organizational performance, many firms have yet to fully optimize their recruitment processes. This paper sought to examine the influence of recruitment on the organizational performance of customs and border organizations in Kenya. The study applied a descriptive research design. The population for the study was 481 employees of customs and border organizations in Kenya (The Kenya Revenue Authority, The Kenya Ports Authority, and The Kenya Airports Authority). Stratified random sampling was applied in addition to the Taro Yamane formula to come up with a sample size of 218 participants from top executive positions, middle management positions, and lower management positions. The study gathered data through questionnaires which were administered both physically and electronically. Data collected was analyzed through both descriptive and inferential analysis. Results revealed a β of 0.344 and a p-value of 0.001, between recruitment and the organizational performance of customs and border organizations in Kenya. The study concluded that recruitment had a positive and significant influence on the organizational performance of customs and border organizations in Kenya. The study recommended that customs and border organizations in Kenya should maintain and reinforce their emphasis on hiring a highly qualified workforce. The study also recommended prioritization of the recruitment of staff who have completed the necessary training. Additionally, the study recommended that organizations’ recruitment practices should be strictly merit-based to promote fairness and transparency. Moreover, the study recommended regular interpersonal and communication tests should be administered to ensure potential recruits possess the necessary soft skills. Besides the study recommended that it is crucial to ensure that job specifications and role descriptions are well-defined and communicated. Finally, the study recommended a thorough evaluation process to assess the capabilities of candidates for different positions, consistently applying this practice to select the best candidates to ensure alignment with organizational goals and ultimately enhance the overall organizational performance.

Suggested Citation

  • Ruth Nyamoko & Mary Mbithi & Gladys Kituku, 2024. "Influence of Recruitment on Organizational Performance of Custom and Border Organizations in Kenya," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(7), pages 308-317, July.
  • Handle: RePEc:bcp:journl:v:8:y:2024:i:7:p:308-317
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    References listed on IDEAS

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    1. Zirra Clifford Tizhe Oaya & James Ogbu & Grace Remilekun, 2017. "Impact of Recruitment and Selection Strategy on Employees Performance: A Study of Three Selected Manufacturing Companies in Nigeria," International Journal of Innovation and Economic Development, Inovatus Services Ltd., vol. 3(3), pages 32-42, September.
    2. Shumaila Naz & Cai Li & Qasim Ali Nisar & Muhammad Aamir Shafique Khan & Naveed Ahmad & Farooq Anwar, 2020. "A Study in the Relationship Between Supportive Work Environment and Employee Retention: Role of Organizational Commitment and Person–Organization Fit as Mediators," SAGE Open, , vol. 10(2), pages 21582440209, May.
    3. Jose Moleiro Martins & Sayyed Sadaqat Hussain Shah & Antonio Abreu & Sana Sattar & Saneela Naseem, 2023. "The impact of system dynamic employee recruitment process on organizational effectiveness," International Journal of Innovative Research and Scientific Studies, Innovative Research Publishing, vol. 6(3), pages 682-693.
    4. Chizomam Ubah & Umar Abbas Ibrahim, 2021. "Examining the effect of human resource planning on the performance of public sector organizations," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(5), pages 72-82, July.
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