IDEAS home Printed from https://ideas.repec.org/a/vrs/jmbace/v29y2021i2p89-120n1.html
   My bibliography  Save this article

Development and Validation of Work Environment Services Scale (WESS)

Author

Listed:
  • Patrick Harold Andrew

    (CMS Business School, Jain University, No.17, Seshadri Rd, Gandhi Nagar, Bengaluru, Karnataka 560009, India)

  • Kareem Jacqueline

    (School of Education, Christ University, Hosur Road, Bengaluru – 560029, Karnataka, India;)

Abstract

Purpose: This study presents a nine-factor, 32-item measure of work environment scale in the service sector. A healthy work environment is one in which employees trust the people they work for, have pride in what they do, and enjoy working with the people (Levering and Moskowitz, 2004).

Suggested Citation

  • Patrick Harold Andrew & Kareem Jacqueline, 2021. "Development and Validation of Work Environment Services Scale (WESS)," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 29(2), pages 89-120, June.
    • Handle: RePEc:vrs:jmbace:v:29:y:2021:i:2:p:89-120:n:1
    DOI: 10.7206/cemj.2658-0845.47
    as

    Download full text from publisher

    File URL: https://doi.org/10.7206/cemj.2658-0845.47
    Download Restriction: no
    File URL: https://libkey.io/10.7206/cemj.2658-0845.47?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Thomas Kalliath & Parveen Kalliath, 2012. "Changing work environments and employee wellbeing: an introduction," International Journal of Manpower, Emerald Group Publishing Limited, vol. 33(7), pages 729-737, October.
    2. Shumaila Naz & Cai Li & Qasim Ali Nisar & Muhammad Aamir Shafique Khan & Naveed Ahmad & Farooq Anwar, 2020. "A Study in the Relationship Between Supportive Work Environment and Employee Retention: Role of Organizational Commitment and Person–Organization Fit as Mediators," SAGE Open, , vol. 10(2), pages 21582440209, May.
    3. Zohra Saleem & Zhou Shenbei & Ayaz Muhammad Hanif, 2020. "Workplace Violence and Employee Engagement: The Mediating Role of Work Environment and Organizational Culture," SAGE Open, , vol. 10(2), pages 21582440209, June.
    4. Vaishali Dhingra & Rakesh K. Mudgal & Manish Dhingra, 2017. "Safe and Healthy Work Environment: A Study of Artisans of Indian Metalware Handicraft Industry," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 42(2), pages 152-166, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Rožman Maja & Shmeleva Zhanna & Tominc Polona, 2019. "Knowledge Management Components and Their Impact on Work Engagement of Employees," Naše gospodarstvo/Our economy, Sciendo, vol. 65(1), pages 40-56, March.
    2. Nurul Mohammad Zayed & Friday Ogbu Edeh & Khan Mohammad Anwarul Islam & Vitalii Nitsenko & Tetiana Dubovyk & Hanna Doroshuk, 2022. "An Investigation into the Effect of Knowledge Management on Employee Retention in the Telecom Sector," Administrative Sciences, MDPI, vol. 12(4), pages 1-14, October.
    3. Cao Minh Anh Nguyen & Minh-Tri Ha, 2023. "The interplay between internal communication, employee engagement, job satisfaction, and employee loyalty in higher education institutions in Vietnam," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-13, December.
    4. Hazem Ali & Min Li & Xunmin Qiu, 2024. "Examination of HRM practices in relation to the retention of Chinese Gen Z employees," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-12, December.
    5. Samma Faiz Rasool & Mansi Wang & Minze Tang & Amir Saeed & Javed Iqbal, 2021. "How Toxic Workplace Environment Effects the Employee Engagement: The Mediating Role of Organizational Support and Employee Wellbeing," IJERPH, MDPI, vol. 18(5), pages 1-17, February.
    6. Zohra Saleem & Ayaz Muhammad Hanif & Zhou Shenbei, 2022. "A Moderated Mediation Model of Emotion Regulation and Work-to-Family Interaction: Examining the Role of Emotional Labor for University Teachers in Pakistan," SAGE Open, , vol. 12(2), pages 21582440221, May.
    7. Ruth Nyamoko & Mary Mbithi & Gladys Kituku, 2024. "Influence of Recruitment on Organizational Performance of Custom and Border Organizations in Kenya," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(7), pages 308-317, July.
    8. Ali Ateeq & Abd Al-Aziz Al-refaei & Mohammed Alzoraiki & Marwan Milhem & Ali Nasser Al-Tahitah & Abdulhadi Ibrahim, 2024. "Sustaining Organizational Outcomes in Manufacturing Firms: The Role of HRM and Occupational Health and Safety," Sustainability, MDPI, vol. 16(3), pages 1-18, January.
    9. Rojalin Sahoo & Chandan Kumar Sahoo, 2018. "Drivers of Cordial Employee Relations: The Study of a State-owned Public Sector Undertaking," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 43(1-2), pages 123-139, February.

    More about this item

    Keywords

    work environment; service sector; employee motivation; scale development; organizational behavior;
    All these keywords.

    JEL classification:

    • C38 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Classification Methdos; Cluster Analysis; Principal Components; Factor Analysis

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:jmbace:v:29:y:2021:i:2:p:89-120:n:1. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.