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The role of supervisory behavior, job satisfaction and organizational commitment on employee turnover

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  • Mathieu, Cynthia
  • Fabi, Bruno
  • Lacoursière, Richard
  • Raymond, Louis

Abstract

Few studies have presented structural turnover models including both job satisfaction and organizational commitment measures. Recent research suggests that perceived supervisor leadership may contribute to employee well-being, job satisfaction and organizational commitment. This study proposes a structural turnover intention model including supervisory behavior (person-oriented and task-oriented dimensions), job satisfaction and organizational commitment. Furthermore, the study proposes to test whether this model fits in both small- and medium-sized enterprises and in large enterprises. The sample included 763 employees from different types of organizations who have completed a measure of their perception of their supervisor’s behavior and self-administrated measures of job satisfaction, organizational commitment and turnover intention. Results show that person-oriented leadership behavior affects turnover intentions through job satisfaction and organizational commitment more than task-oriented leadership behavior. Only organizational commitment had a direct effect in explaining turnover intention. Finally, results indicate that the model is applicable both in small- and medium-sized enterprises and large enterprises.

Suggested Citation

  • Mathieu, Cynthia & Fabi, Bruno & Lacoursière, Richard & Raymond, Louis, 2016. "The role of supervisory behavior, job satisfaction and organizational commitment on employee turnover," Journal of Management & Organization, Cambridge University Press, vol. 22(1), pages 113-129, January.
    • Handle: RePEc:cup:jomorg:v:22:y:2016:i:01:p:113-129_00
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    Cited by:

    1. Catarina Morais & Francisca Queirós & Sara Couto & A. Rui Gomes & Clara Simães, 2024. "Explaining organizational commitment and job satisfaction: the role of leadership and seniority," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-9, December.
    2. Muhammad Sajjad Bashir & Sajid Haider & Muhammad Ali Asadullah & Munir Ahmed & Muhammad Sajjad, 2020. "Moderated Mediation Between Transformational Leadership and Organizational Commitment: The Role of Procedural Justice and Career Growth Opportunities," SAGE Open, , vol. 10(2), pages 21582440209, June.
    3. Jianwan Jing & Jinzhe Yan, 2022. "Study on the Effect of Employees’ Perceived Organizational Support, Psychological Ownership, and Turnover Intention: A Case of China’s Employee," IJERPH, MDPI, vol. 19(10), pages 1-18, May.
    4. Rughoobur-Seetah Soujata, 2021. "The Unprecedented Lockdown: The consequences of job loss," Zagreb International Review of Economics and Business, Sciendo, vol. 24(2), pages 1-23.
    5. Li, Xiaowei & Guo, Yuanfang & Zhou, Siyu, 2021. "Chinese preschool teachers’ income, work-family conflict, organizational commitment, and turnover intention: A serial mediation model," Children and Youth Services Review, Elsevier, vol. 128(C).
    6. Shumaila Naz & Cai Li & Qasim Ali Nisar & Muhammad Aamir Shafique Khan & Naveed Ahmad & Farooq Anwar, 2020. "A Study in the Relationship Between Supportive Work Environment and Employee Retention: Role of Organizational Commitment and Person–Organization Fit as Mediators," SAGE Open, , vol. 10(2), pages 21582440209, May.
    7. Seejeen Park, 2020. "Determinants of the Job Satisfaction of Public Officials: Testing the Mediation Effect of Organizational Commitment," Public Organization Review, Springer, vol. 20(4), pages 665-684, December.
    8. Deli Yuan & Md. Abu Issa Gazi & Md. Alinoor Rahman, 2022. "Assessment of Both Personal and Professional Aspects to Measure Job Satisfaction Levels among Garment Workers: Empirical Evidence from a Developing Country," IJERPH, MDPI, vol. 19(24), pages 1-25, December.
    9. Heetae Park & Wonseok Choi & Seung-Wan Kang, 2020. "When Is the Negative Effect of Abusive Supervision on Task Performance Mitigated? An Empirical Study of Public Service Officers in Korea," IJERPH, MDPI, vol. 17(12), pages 1-10, June.
    10. Robayet Ferdous Syed & Kazi Tanvir Mahmud, 2022. "Factors influencing work-satisfaction of global garments supply chain workers in Bangladesh," International Review of Economics, Springer;Happiness Economics and Interpersonal Relations (HEIRS), vol. 69(4), pages 507-524, December.
    11. Sania Zafar & Danish Ahmed Siddiqui, 2019. "Factors Affecting Employees Performance and Retention: A Comparative Analysis of Banking and Educational Sector of Karachi," Business Management and Strategy, Macrothink Institute, vol. 10(1), pages 93-124, December.
    12. Claire A. Simmers & Adela J. McMurray, 2022. "Navigating Work Career through Locus of Control and Job Satisfaction: The Mediation Role of Work Values Ethic," Merits, MDPI, vol. 2(4), pages 1-12, October.
    13. Wenyan Yan & Eunjin Kim & Soyeon Jeong & Yeonghye Yoon, 2022. "Toward Improving Working Conditions to Enhance Professionalism of Convention Workers: Focusing on the Difference between Job Satisfaction and Job Performance According to Professionalism Perception," IJERPH, MDPI, vol. 19(10), pages 1-14, May.

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