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Relational Exchange in Non-union Firms: A Configurational Framework for Workplace Dispute Resolution and Voice

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  • Ariel C. Avgar

Abstract

For much of the 20th century, a sizeable proportion of the workforce in the United States had access to a combination of dispute resolution and voice options through the union grievance process. The vast majority of today’s workforce, however, no longer does. The focus of this article is the proliferation of alternative relational exchange models developed in non-union firms. The author develops a theoretical framework proposing variation in the overarching non-union models employed by firms as a function of distinct organizational features and strategies. These models are the product of distinct configurations of voice and dispute-resolution strategies. The author proposes five alternative non-union models, discusses the internal and external characteristics associated with them, and evaluates distinct employer and worker outcomes.

Suggested Citation

  • Ariel C. Avgar, 2021. "Relational Exchange in Non-union Firms: A Configurational Framework for Workplace Dispute Resolution and Voice," ILR Review, Cornell University, ILR School, vol. 74(3), pages 607-636, May.
    • Handle: RePEc:sae:ilrrev:v:74:y:2021:i:3:p:607-636
    DOI: 10.1177/0019793921989615
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    References listed on IDEAS

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    1. David B. Lipsky & Ariel C. Avgar & J. Ryan Lamare, 2020. "Organizational Conflict Resolution and Strategic Choice: Evidence from a Survey of Fortune 1000 Firms," ILR Review, Cornell University, ILR School, vol. 73(2), pages 431-455, March.
    2. Ariel Avgar, 2020. "Integrating Conflict: A Proposed Framework for the Interdisciplinary Study of Workplace Conflict and Its Management," ILR Review, Cornell University, ILR School, vol. 73(2), pages 281-311, March.
    3. Alexander J. S. Colvin, 2013. "Participation Versus Procedures in Non-Union Dispute Resolution," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 52, pages 259-283, January.
    4. Mark Bray & John W. Budd & Johanna Macneil, 2020. "The Many Meanings of Co‐Operation in the Employment Relationship and Their Implications," British Journal of Industrial Relations, London School of Economics, vol. 58(1), pages 114-141, March.
    5. Jody Hoffer Gittell & Rob Seidner & Julian Wimbush, 2010. "A Relational Model of How High-Performance Work Systems Work," Organization Science, INFORMS, vol. 21(2), pages 490-506, April.
    6. Bruce Kaufman, 2014. "Explaining Breadth and Depth of Employee Voice across Firms: A Voice Factor Demand Model," Journal of Labor Research, Springer, vol. 35(3), pages 296-319, September.
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    Cited by:

    1. Ariel C. Avgar & Alexander J. S. Colvin & Harry C. Katz & Katrina G. Nobles, 2023. "A fragmented and heavily privatized dispute resolution system: The United States," Industrial Relations Journal, Wiley Blackwell, vol. 54(4-5), pages 304-320, July.
    2. Jimmy Donaghey & Niall Cullinane & Tony Dundon & Tony Dobbins & Eugene Hickland, 2022. "Employee choice of voice and non‐union worker representation," Industrial Relations Journal, Wiley Blackwell, vol. 53(6), pages 503-522, November.
    3. Virginia Doellgast & Matthew Bidwell & Alexander J. S. Colvin, 2021. "New Directions in Employment Relations Theory: Understanding Fragmentation, Identity, and Legitimacy," ILR Review, Cornell University, ILR School, vol. 74(3), pages 555-579, May.

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