IDEAS home Printed from https://ideas.repec.org/a/sae/ilrrev/v74y2021i3p607-636.html
   My bibliography  Save this article

Relational Exchange in Non-union Firms: A Configurational Framework for Workplace Dispute Resolution and Voice

Author

Listed:
  • Ariel C. Avgar

Abstract

For much of the 20th century, a sizeable proportion of the workforce in the United States had access to a combination of dispute resolution and voice options through the union grievance process. The vast majority of today’s workforce, however, no longer does. The focus of this article is the proliferation of alternative relational exchange models developed in non-union firms. The author develops a theoretical framework proposing variation in the overarching non-union models employed by firms as a function of distinct organizational features and strategies. These models are the product of distinct configurations of voice and dispute-resolution strategies. The author proposes five alternative non-union models, discusses the internal and external characteristics associated with them, and evaluates distinct employer and worker outcomes.

Suggested Citation

  • Ariel C. Avgar, 2021. "Relational Exchange in Non-union Firms: A Configurational Framework for Workplace Dispute Resolution and Voice," ILR Review, Cornell University, ILR School, vol. 74(3), pages 607-636, May.
    • Handle: RePEc:sae:ilrrev:v:74:y:2021:i:3:p:607-636
    DOI: 10.1177/0019793921989615
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/0019793921989615
    Download Restriction: no
    File URL: https://libkey.io/10.1177/0019793921989615?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. David B. Lipsky & Ariel C. Avgar & J. Ryan Lamare, 2020. "Organizational Conflict Resolution and Strategic Choice: Evidence from a Survey of Fortune 1000 Firms," ILR Review, Cornell University, ILR School, vol. 73(2), pages 431-455, March.
    2. Ariel Avgar, 2020. "Integrating Conflict: A Proposed Framework for the Interdisciplinary Study of Workplace Conflict and Its Management," ILR Review, Cornell University, ILR School, vol. 73(2), pages 281-311, March.
    3. Alexander J. S. Colvin, 2013. "Participation Versus Procedures in Non-Union Dispute Resolution," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 52, pages 259-283, January.
    4. Mark Bray & John W. Budd & Johanna Macneil, 2020. "The Many Meanings of Co‐Operation in the Employment Relationship and Their Implications," British Journal of Industrial Relations, London School of Economics, vol. 58(1), pages 114-141, March.
    5. Jody Hoffer Gittell & Rob Seidner & Julian Wimbush, 2010. "A Relational Model of How High-Performance Work Systems Work," Organization Science, INFORMS, vol. 21(2), pages 490-506, April.
    6. Bruce Kaufman, 2014. "Explaining Breadth and Depth of Employee Voice across Firms: A Voice Factor Demand Model," Journal of Labor Research, Springer, vol. 35(3), pages 296-319, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ariel C. Avgar & Alexander J. S. Colvin & Harry C. Katz & Katrina G. Nobles, 2023. "A fragmented and heavily privatized dispute resolution system: The United States," Industrial Relations Journal, Wiley Blackwell, vol. 54(4-5), pages 304-320, July.
    2. Jimmy Donaghey & Niall Cullinane & Tony Dundon & Tony Dobbins & Eugene Hickland, 2022. "Employee choice of voice and non‐union worker representation," Industrial Relations Journal, Wiley Blackwell, vol. 53(6), pages 503-522, November.
    3. Virginia Doellgast & Matthew Bidwell & Alexander J. S. Colvin, 2021. "New Directions in Employment Relations Theory: Understanding Fragmentation, Identity, and Legitimacy," ILR Review, Cornell University, ILR School, vol. 74(3), pages 555-579, May.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hazhir Rahmandad & Nelson Repenning, 2016. "Capability erosion dynamics," Strategic Management Journal, Wiley Blackwell, vol. 37(4), pages 649-672, April.
    2. Kaifeng Jiang & Riki Takeuchi & David P. Lepak, 2013. "Where do We Go From Here? New Perspectives on the Black Box in Strategic Human Resource Management Research," Journal of Management Studies, Wiley Blackwell, vol. 50(8), pages 1448-1480, December.
    3. Muhammad Asif & Arif Jameel & Noman Sahito & Jinsoo Hwang & Abid Hussain & Faiza Manzoor, 2019. "Can Leadership Enhance Patient Satisfaction? Assessing the Role of Administrative and Medical Quality," IJERPH, MDPI, vol. 16(17), pages 1-14, September.
    4. Baik, Kibok & Kim, Kyoung Yong & Patel, Pankaj C., 2019. "The internal ecosystem of high performance work system and employee service-providing capability: A contingency approach for servitizing firms," Journal of Business Research, Elsevier, vol. 104(C), pages 402-410.
    5. Umans, Ine & Lybaert, Nadine & Steijvers, Tensie & Voordeckers, Wim, 2021. "The influence of transgenerational succession intentions on the succession planning process: The moderating role of high-quality relationships," Journal of Family Business Strategy, Elsevier, vol. 12(2).
    6. Kim, Andrea & Moon, Jinhee & Shin, Jiseon, 2019. "Justice perceptions, perceived insider status, and gossip at work: A social exchange perspective," Journal of Business Research, Elsevier, vol. 97(C), pages 30-42.
    7. Spilg, Edward & Siebert, Sabina & Martin, Graeme, 2012. "A social learning perspective on the development of doctors in the UK National Health Service," Social Science & Medicine, Elsevier, vol. 75(9), pages 1617-1624.
    8. Rawan Alafeshat & Cem Tanova, 2019. "Servant Leadership Style and High-Performance Work System Practices: Pathway to a Sustainable Jordanian Airline Industry," Sustainability, MDPI, vol. 11(22), pages 1-21, November.
    9. Jaewan Yang, 2016. "Thriving Organizational Sustainability through Innovation: Incivility Climate and Teamwork," Sustainability, MDPI, vol. 8(9), pages 1-12, August.
    10. Deneckere, Svin & Euwema, Martin & Van Herck, Pieter & Lodewijckx, Cathy & Panella, Massimiliano & Sermeus, Walter & Vanhaecht, Kris, 2012. "Care pathways lead to better teamwork: Results of a systematic review," Social Science & Medicine, Elsevier, vol. 75(2), pages 264-268.
    11. Cristina Checa & Carmen De-Pablos-Heredero & Yenny Guiselli Torres & José Luis Montes-Botella & Cecilio Barba & Antón García, 2020. "Focused Coordination Models towards Sustainability in Higher Education. Case of Quevedo State Technical University (Ecuador)," Sustainability, MDPI, vol. 12(14), pages 1-16, July.
    12. Michaelis, Björn & Wagner, Joachim D. & Schweizer, Lars, 2015. "Knowledge as a key in the relationship between high-performance work systems and workforce productivity," Journal of Business Research, Elsevier, vol. 68(5), pages 1035-1044.
    13. Kim, Jaemin & Dibrell, Clay & Kraft, Ellen & Marshall, David, 2021. "Data analytics and performance: The moderating role of intuition-based HR management in major league baseball," Journal of Business Research, Elsevier, vol. 122(C), pages 204-216.
    14. Schultz, Carsten & Schreyoegg, Jonas & von Reitzenstein, Constantin, 2013. "The moderating role of internal and external resources on the performance effect of multitasking: Evidence from the R&D performance of surgeons," Research Policy, Elsevier, vol. 42(8), pages 1356-1365.
    15. Roshni Das, 2024. "What do we know about High Performance Work Systems? A bibliometric summary of 30 years of research," Management Review Quarterly, Springer, vol. 74(1), pages 415-438, February.
    16. Malik, Ashish & Kumar, Satish & Basu, Shubhabrata & Bebenroth, Ralf, 2023. "Managing disruptive technologies for innovative healthcare solutions: The role of high-involvement work systems and technologically-mediated relational coordination," Journal of Business Research, Elsevier, vol. 161(C).
    17. Jaren Haber, 2016. "Institutionalized Involvement: Teams and Stress in 1990s U.S. Steel," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 55(4), pages 632-661, October.
    18. Vanessa Conzon & Ruthanne Huising, 2024. "Devoted but Disconnected : Managing Role Conflict Through Interactional Control," Post-Print hal-04553331, HAL.
    19. Fu, Na & Bosak, Janine & Flood, Patrick C. & Ma, Qinhai, 2019. "Chinese and Irish professional service firms compared: Linking HPWS, organizational coordination, and firm performance," Journal of Business Research, Elsevier, vol. 95(C), pages 266-276.
    20. Parast, Mahour Mellat & Golmohammadi, Davood, 2019. "Quality management in healthcare organizations: Empirical evidence from the baldrige data," International Journal of Production Economics, Elsevier, vol. 216(C), pages 133-144.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:ilrrev:v:74:y:2021:i:3:p:607-636. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: http://www.ilr.cornell.edu .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.