IDEAS home Printed from https://ideas.repec.org/a/sae/ilrrev/v73y2020i2p431-455.html
   My bibliography  Save this article

Organizational Conflict Resolution and Strategic Choice: Evidence from a Survey of Fortune 1000 Firms

Author

Listed:
  • David B. Lipsky
  • Ariel C. Avgar
  • J. Ryan Lamare

Abstract

This article examines the strategic underpinnings of firms’ use of alternative dispute resolution (ADR) practices. The authors argue that a firm’s strategic orientation and commitment to ADR shape its adoption of dispute resolution techniques—such as mediation and arbitration. Firms vary in the benefits they seek to gain from adopting ADR practices, and firm-level use is affected by these anticipated benefits. The authors also propose a link between a firm’s commitment to the diffusion, access, and their use of ADR, on the one hand, and employee usage on the other. They test their theory using survey data from Fortune 1000 corporations and identify four distinct strategic orientations toward ADR, which in turn help to explain use of ADR within firms. Finally, they also find that a firm’s commitment to ADR is also shown to affect the firm’s use of mediation and arbitration.

Suggested Citation

  • David B. Lipsky & Ariel C. Avgar & J. Ryan Lamare, 2020. "Organizational Conflict Resolution and Strategic Choice: Evidence from a Survey of Fortune 1000 Firms," ILR Review, Cornell University, ILR School, vol. 73(2), pages 431-455, March.
    • Handle: RePEc:sae:ilrrev:v:73:y:2020:i:2:p:431-455
    DOI: 10.1177/0019793919870169
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/0019793919870169
    Download Restriction: no
    File URL: https://libkey.io/10.1177/0019793919870169?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ariel C. Avgar, 2021. "Relational Exchange in Non-union Firms: A Configurational Framework for Workplace Dispute Resolution and Voice," ILR Review, Cornell University, ILR School, vol. 74(3), pages 607-636, May.
    2. Paulo Marzionna, 2023. "Is this workplace bullying? How ideas about conflict shape conflict management strategies," British Journal of Industrial Relations, London School of Economics, vol. 61(2), pages 366-391, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:ilrrev:v:73:y:2020:i:2:p:431-455. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: http://www.ilr.cornell.edu .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.